I've now been to IRG Gateway for two different issues a year apart. I cannot say enough about the…read morehigh quality of care I received. This last time Mark was my therapist and he listened carefully, giving me several routes to fix my problems. I actually enjoyed my time there, and left having learned a lot.

Just wanted to shout out Jarlo, Macey and the rest of the team at Gateway IRG! I was so impressed…read morewith the personalized care I received. they made me feel at ease and I can see how much care they put into their work. Thank you Jarlo and Macie for helping me heal and for helping me get through a difficult situation. I am a big fan!!!!

This place is the best! I've been to physical therapy for various minor aches and injuries over the…read moreyears, but none of the other clinics I've visited have come close. I chose PNW Physical Therapy initially because I needed to find a clinic within walking distance from my home. I had surgery on my shoulder which meant that driving wouldn't be an option for a couple of months. Andrew was my primary PT, but I also saw Kylie a couple of times and got to know a few others around the clinic (including the owner, Jamie, who is awesome!) over the ~4.5 months I was going. Every session was 1-on-1 for the full 50ish minutes, which was different than any other clinic I had been to. Each appointment started with some assisted stretching and mobility exercises before moving into range of motion and strengthening. Every exercise was demonstrated for me and my therapist always ensured I wasn't experiencing any pain or discomfort. My main interest was getting back to a place where I could golf again, and after a couple of months spent restoring my range of motion, we started doing exercises that were more tailored to my activity preferences. The office was cooperative with my financial circumstances and honest throughout the entire process, never trying to schedule my for excessive appointments or take advantage of the situation. I'm now happy to say that I've been cleared by my surgeon to resume full activity and he was very impressed with my progress over the months. Now that I'm all finished, it feels kind of weird to say that I'll miss going to physical therapy every week!

Yesterday marked the end of my therapy with PNW Therapy. I have gone to other therapists for knee…read morereplacement and hand surgery. This time I picked a different therapist for knee replacement. I am so glad that I did. Jamie Lee was my therapist. He was a joy to work with. He listened to what I had to say, even if it was off the subject. They got me an extended prescription. As I was still have knee problems after 3 years. Bottom line is, I will never look for another place for therapy as this is now my place for any kind of Therapy. Aloha to all at PNW. You made an 83 year old feel like an 80 year old. Lol. Thanks

This clinic's MT is the best I have ever had out of other clinics, MT Five Stars! This MT knows…read morewhat to do, and the results are fairly quick! Everybody works together, including all the staff. Very happy with all the results.

Do not trust this business. Run as fast as you can to another PT company. My son's approved L&I…read moreclaim is now being billed to me. They ask for your personal insurance and a signed document saying you will pay upfront. I explained to them multiple times this is an approved L&I claim and I will not, nor my insurance be responsible. They are now trying to wreck my excellent credit by billing me for over $1200. Each time I contact them they say to ignore the bill, it's a mistake, but continue to bill me. Snakes!!

I developed sciatica during pregnancy in my 3rd trimester. I was unable to walk without limping and…read moreabsolutely miserable. From the initial scheduling phone call to the end, I had a wonderful experience. The scheduler handled my insurance, reached out to my Dr. for a referral and scheduled me several weeks out so I didn't have to worry about that later. Lexi was my PT and she was the best. Because I'm pregnant I was limited in what I could manage; she modified stretches and made sure I was comfortable while still providing relief. I reported my pain level an 8/10 at our first appointment and by the last one, it was 3/10. I'm still doing stretches daily and while it flares up every now and then, I can function again. Thanks Lexi for being the best!

Unfortunately I experienced what no client in pain and needing therapy should have to undergo. The…read moreoffice staff was and always has been excellent in attempting to schedule, and in their courtesy and cheerfulness. I received massage therapy for about a year here with a good therapist who took his job and my health very seriously, but he left. They have been booking way out and have not hired anyone else, so I had to take an appt. elsewhere as I am a 66 y.o. woman with quite severe hip, neck, back, and knee pain. When I came in last week on my spring break (I'm a teacher), I tweaked my upper hip getting out of the car, and went inside. I paid my copay, and was waiting for Mia to come out. The front office staff member told her I had pulled on a muscle, so when Mia came out I explained that I better not have that area worked on, and also at my one appt. I could find a week before, the therapist used hot stones around my neck, and together with the high stress I'm under (my mother is dying and daughter in crisis), I was recovering from a stress rash around my neck, so please don't work there. But I still needed to get relief/have the long awaited treatment on my lower hips, upper back, legs, arms, etc., to which she replied with a rude tone of voice and facial expression: "For An Hour??" I tried to explain that yes, I needed it, as my steady therapy was not available. She then said: " I have a waiting list of 100 people". I said, I'm here waiting to get help for my pain and you're telling me about how many people are on your wait list? To which she said: "I didn't say that"... (a complete lie-she just said it). So..... Her attitude of complete lack of concern for the clients welfare, lack of professionalism, care or intention to H-E-L-P me get the therapy for which I came there, lead me to never want to go back again. She is not fit to serve as a health care provider, and even though our region has a shortage of massage therapists, you want to avoid going to IRG Silverlake with Mia, who will treat you rudely and inappropriately if she feels like it, no integrity whatsoever. Also in the one prior appt. I had with her, it was at a very lackluster and mediocre skill level. I would like to add that the director did call me and took notes on what happened, and did apologize, which was appreciated. I do think that based on my experience over the year, that he Does Care about the quality of service they provide to their clients seeking treatment from pain and mobility issues. However, their lack of hiring someone to cover the need of clients for three months is troubling (I don't know to what extent he is responsible). Health Care is in a seriously difficult situation though now, financially and otherwise, and I had tried to give the benefit of the doubt, until being treated with such a low level of concern for the welfare of my health, and the basics of how to treat a client with courtesy and care. Let's try to bring each other up and not down in this crazy world? Be Well Everyone!

This clinic makes PT fun! I've been going for a while following Achilles surgery and I feel a…read moresignificant improvement in my mobility and pain management. I genuinely enjoy my sessions with each team member, and they are all very approachable, kind and empathetic to where you are at in your recovery. The team has also been considerate and easy to work with scheduling. I've been to many PT places before, but SPT has significantly stood out, and I couldn't recommend them more!

I had an excellent experience at SPT Canyon Park and would highly recommend them for your…read moretreatment! From start to finish, the entire team made what could have been a stressful process genuinely enjoyable. I even found myself looking forward to my sessions instead of dreading them. Alisa and Karen are fantastic clinicians. They are wonderful to work with, providing attentive and thoughtful care that clearly demonstrates their knowledge in their field. I initially came in to address knee issues, but through their careful observation and attention to detail, we also identified and began working on underlying hip issues that were contributing to my injuries and lifting challenges. That level of insight and personalized care really stood out. Their care was matched by their energy and kindness - they are both friendly people whom I enjoyed talking with and getting to know throughout my sessions. I will miss working with them! Kyle and Cody were equally great to work with - supportive, knowledgeable, and instrumental in keeping each session running smoothly. They mirror the qualities I outlined about Karen and Alisa, and the whole team exudes camaraderie. Everyone is excited to work with each other, and as a patient, it's hard not to get wrapped up in their dynamic and feel like you are a part of it! The overall environment felt encouraging and collaborative rather than clinical or impersonal. Marcela at the front desk was always welcoming, friendly, and incredibly helpful with scheduling and any questions. I especially appreciated the easygoing, fun conversations at the start of each visit, as they set the tone for an experience that felt relaxed and personal. Finding time in my schedule was a breeze, and Marcela was always on top of 'to-dos', allowing me to focus on my treatment and not get wrapped up in logistics. What stood out most was how motivating and comfortable the atmosphere was. It felt less like going to appointments and more like working on recovery with people I genuinely enjoyed being around. That made it much easier to stay consistent and engaged. Overall, the combination of kindness, professionalism, and effective treatment made a huge difference in my recovery. I'm very grateful for the care I received and wouldn't hesitate to recommend SPT Canyon Park to anyone looking for high-quality physical therapy. I can honestly say I'll miss coming in each week!

Needed a new pt as I moved too far from my previous who was also excellent. The staff and PT team…read moreare very helpful, knowledgeable, and work to get you better. They listen to your issues, explain what is going on, and implement a plan to get you well again. 5 stars! Glad they arent too far away! Home run!

I've been sending patients to Seattle Hill P.T. for a very long time. Always get great feedback…read morefrom my patients.

IRG is a caring, healing environment. The staff work together as a team to provide excellence in PT…read moreto their patients. A shout out to Amy for listening well, being so caring and thorough in proving treatment.

The staff are knowledgeable. I get quality care for my diagnosis. I like going there.read more

I went to Premier Physical Therapy in Mill Creek after having had a knee surgery this year for a…read moremeniscus repair. I selected Eli as my physical therapist, and he did a great job, and is really a great physical therapist. Also, the entire staff was excellent, and the facility is large and well equipped. I would highly recommend going to Premier Physical Therapy in Mill Creek.

I scheduled a new patient appointment with a specific therapist and when I showed up for my…read moreappointment I discovered that I was moved to a different therapist. Needless to say I did not keep my appointment so potential patients be aware!