I am not surprised by Te'Anna C's account. I dealt with tool doctor when they were in their…read moreprevious location on Palmer wasilla Highway. Long story short, they wasted a lot of my time for nothing. This is a family business, just the husband and wife to my knowledge, which makes the other review interesting, as it sounds like they were trying to confuse the customer by making it seem like several employees were involved. I tried doing business with them because I wanted to help their family, who had been through some tough times (Israel is the son of 'Papa Pilgrim'-a severely abusive father, and also lost both legs in a car accident). I wish them well, but just as the reviewer who rented the wheelers, would not recommend this business based on my experience.

If I could give no stars, I would. I am so very disappointed with this company. At first, I was…read moreexcited and happy with them, BUT then their true nature came out. I rented three 4wheers on 5/4/19 which cost me $170.00 for each for 24 hrs. I also rented one trailer at i believe $55.00. I had to put a $1000.00 down as a security deposit which seemed high, but I had no issues there. I went out to Sutton to camp and ride, once there one of the 4wheelers had a malfunction, and I had to wait a couple of hours for the owner to drop off a new one, which was nice since it was his son's birthday. They did give me a later time to return them due to us having to wait which was nice ( but then again, it was the right thing to do). Well, the ride was great, and the 4wheelers were fine. I dropped the 4wheelers off and expected to get my full return except $45.00 for the cleaning charge. Well, I had to wait until 5/6/19 to call and see what I was getting back, and to my dismay, I was told two 4wheelers flipped. Which is 100% wrong. Only one 4wheelers TIPPED in a large puddle for maybe 3 to 5 minutes, which he tried to say it seemed like it was in the water for a very long time. Everything worked fine, and we stopped riding due to being cold after landing in water. I was confused to why the owner was saying two flipped when that wasn't the case, out of a $1000.00 security deposit they only gave me $150.00. I was told Monday afternoon, there were NO body damages to the 4wheelers but today Tuesday, there was. I was told twice they would not take the money out of my security deposit until we went over everything, which they didn't do. I the owner admitted he took the green wheeler out with his family, and one of his family members rode it all day, and he knows it wasn't flipped (this is the one I am stated never tipped). I asked him if he had documentation stating he had a mechanic look at the 4wheeler before he dropped it off to me. He said, he did. (funny since they don't have a machinic work on the weekends). The owner stated he did the inspection himself. I asked if he is a certified machinic which he said, " Yes." Interesting his family member used it go to the glacier, and now I am being charged for water damage and a bent handler bar. (I know for a fact, you have to go through a lot of water HIGH water to get to the glacier). I asked him, " Can I have a mechanic come out and look at the damages?" The owner became irritated and said, " I'm not going to have someone come in my shop." I then stated, " I want in writing you had used the green 4wheeler before you brought it to me. I also want the before and after pictures of the wheeler before he took it out. As well as the before and after reports." The owner didn't like that too much and said at first he wasn't going to do that but changed his mind. I'll, see if I get the email with all the information requested. I explained to the owner, "I have no problem paying for the one wheeler that TIPPED over, but I know for a fact that no other 4wheelers tipped or flipped. He told me the left side of the green 4wheeler left handlebar was bent. The only one that tipped was a camo one, and it was on the right side. (which is odd because you would think that is the one that would have a bent bar.) I feel I am being charged for something that happened on his trip and not ours. I am so shocked because this company seemed terrific, they came out to bring another 4wheeler, they had someone come in on a Saturday since it isn't the season to be open on the weekends, and they were friendly. I told so many people about this company, I hope those other people do not go to them. To top that off, I was the one that had to call numerous times about my deposit, told they would call me back ( which they didn't). When I called today, I was told the owner would call me when he got it because they were not done yet. I just spoke to one at around 12:30, and he told me, his assistant didn't want to deal with it. Funny seeing she was the one who called me first, which I asked to speak with Isreal, the owner. This situation is wrong on so many levels. We went through puddles, but we did not do crazy jumps or rally the hell out of his machines. Yet he is saying the oil was dripping out of one wheeler and two air filters needed to be changed, and they needed to replace some unit that will take two hours to fix for a tip over that wasn't a hard flip. I was told he ordered the parts before even talking to me, which he told me himself he wouldn't do until we spoke. DO NOT GO TO THEM!!!!