Had a great experience with Jacklyn before we went to their showroom, was very responsive to my…read moreemail questions and scheduled a visit. We had a quote from one of the big box stores and found something equivalent for a little less but the experience was much better. We could actually pick out the slab of granite to order and when it was delivered to their fabrication facility, we could pick out which part of the slab we wanted for the countertops and which part for our island. Installation went smoothly, made sure we were happy with everything

I rarely leave negative reviews, but after three weeks of mistakes, poor communication and a…read morecomplete lack of ownership, I feel other customers should know about our experience with Paxton Countertops. On July 18, we went to Paxton and selected Copper Mist for our basement bar. We were given a sample to take home and received a quote totaling $984.13 using the remnant we had selected. At no point during that process were we told that we needed to place a deposit to secure the material or that the piece could be sold to someone else while we were moving forward with our project. Based on that selection, we continued planning our bar and even purchased our sink specifically to coordinate with the Copper Mist. Unfortunately, there were errors and confusion with our project information from the beginning. We returned to Paxton on August 8 and again confirmed what we had selected. We then learned that the material we had been planning our entire project around had been sold. The proposed solution was essentially for us to spend approximately $3,000 to get the material we originally expected to purchase as a remnant for a project quoted at $984.13. I understand that remnants are limited inventory. What I don't understand is why we weren't clearly told what we needed to do to secure the material, particularly when we had received a quote, taken home the sample, continued communicating with Paxton and were making other purchases based on that selection. Mistakes happen. What has made this experience so frustrating is the accumulation of mistakes, the lack of clear communication and, most importantly, the lack of ownership or a meaningful attempt to make the situation right. Three weeks later, we're now essentially starting the countertop selection process over again through no fault of our own. For a purchase like this, customers rely on the professionals they're working with to explain the process and tell them what needs to happen next. That simply did not happen in our experience.

Knowledgeable sales people with extensive experience. The fireplace selection is exceptional in…read morestyle and quality. Over the years we had purchased pavers for a patio, a wood stove, two indoor and one outdoor gas fireplace. Countless home decor products as well.

A representative from Young Bros. & Daley came to my house on Sept. 25 to measure and then order a…read morenew mesh screen for my fireplace. He was also going to paint the frame when he brought the new screen. He said it should arrive by the end of the week. Over the last 6 weeks, I have called and left messages, most of which were ignored. When I finally talked to the salesman after 3 1/2 weeks, he said it would be in the next week and he'd call. When I hadn't heard from him a week after that date, he said he'd check on it and get "right back" to me. Again nothing and again he didn't return my message the next day. Luckily, I hadn't paid anything and have since found a screen online. I don't know if this is now typical of YB&D customer service. They converted my fireplace from wood-burning to gas several years ago and I was beyond pleased with their service. I'm disappointed and bewildered as to why the negative service now.

Had a load dropped off. I asked the sales person to have them contact us to let us know they are…read morecoming. I was told I would receive a text when they are loading. Never got a text, thankfully someone was home. Whats is the point of a system if you dont follow it.

Delivered exactly on time with product exactly As chosen at…read morethe farm. Price is very fair and customer service is top notch n

This is one of the very best businesses we have ever visited and purchased from! At first, we…read morelooked for other furniture through places like Art Van and those folks always tried to give us the hard sell. NO! We found the furniture we liked and Mape's not only gave us the best price, they delivered it perfectly a great distance away- far further than we thought they would. Best thing was the atmosphere: very engaging people with the customer in mind; they wanted to meet our need and did extremely professionally. Really nice folks in a nice old town. Wonderful building, selection and service!

I bought a Best rocker recliner that was delivered on October of 2013. The chair is of inferior…read morequality and will not stay reclined. I have pursued help from Mapes twice in the two years I've had the chair. I paid for the first service call and the chair was not fixed. I tried again, and once again they offered to come look at it for a $25 service fee. I declined. Will not shop here again.

The family seems very friendly. I asked for a free quote. I got the quote the next day. I…read morereceived a bill of $160 for a permit! I didn't agree to having my roof replaced and already they pulled a permit! That was unfair. Jimmerson Roofing lost all my respect and business. My neighbor had them reroof their home a couple months later and noticed they use... "cheap labor" to do the roofing and they didn't hesitate to throw the old shingles into my yard! I had to ask them to pick it up. This was infuriating! I have since hired a more reputable roofing company that has integrity and values their customers.

Update: Nick, their lead technician, did a thorough…read moreinspection of the vent pipe that is disconnected from the rubber boot. He found broken vinyl brackets. The break was very recent...HMMMMM.... (inspector caused?). Now we need a plumber to fix the damaged vent pipe. Matt Jimmerson contacted me and they are coming out tomorrow to look at the issue we have with a vent not being connected to a rubber boot. I'm beyond grateful that they are standing behind their work.

great quality boys, efficient, bricks look great, even spacing and all. would recommendread more

Chris Starr President CLS Mechanical,Inc. HVACR/ Boiler…read moreMechanical Contractor. Spartan Masonry installed four feet of Wainscot manufacture processed real field stone on my business office / warehouse at 3201 W. Grand Ledge Hwy in Mulliken ,MI 48861.Angelo and his crew did a fantastic job.The stone was placed with great skill and precision.The ultimate successfulness of this project demanded Craftsmen with the ability to cut and lay the stone in the correct pattern to give that awesome and natural desired look.Angelo and his crew went above and beyond my expectations.Despite several rain days and a Busy Spartan schedule the project was completed in a timely high quality manner.Coming from a fellow Construction Trades Contractor I highly recommend Spartan Masonry and with out a doubt would use them again.

I have used them to do chimney sweep service last year. I just called to set up the 2026 summer…read morecleaning. The office side is 5+ star, they schedule and set up call very easy and send confirmations by text and email. Last year the service was excellent, hope it's the same this year and I will update the review.

While one young man cleaned my chimney the other unhooked my dryer without permission and tried to…read moresell me things that I didn't need. It was a terrible experience.

Owen does fantastic work! Pricing was very reasonable and he got out to the property quickly. It…read morewas a small job, drywall repair, door jam reframe, etc. but he didn't treat it that way. I felt taken care of same as if it was a big remodel. You have to appreciate a tradesman that isn't just chasing a paycheck.

This doesn't warrant one star. It would be a NEGATIVE 1000…read more He took my money and never did the work. The recent positive reviews are his friends. I have my ways to find out..... Owen Russell, will scam you out of your money. I've paid for services/work and NEVER received them. Don't just don't. Owen Russell, won't even hesitate to scam people. Even seniors. He's done it to * 4 senior clients as I know of - me being one of them. He asks for 70% up front and continuously harass for more money because they "need more supplies", "change orders", or the "tariffs are making things more expensive". *I updated to 4 seniors because I forgot one. They have NOT completed ONE project at my home. It's been over two years!! When we brought it up to him or showed the work that needs to be done and/or corrected, he would say "We'll come back to that and put it on a punch list" I gave him more than ample opportunities to make this right. He didn't step up to the plate. Don't you think 2.5 years is more than enough time? He KNEW this was money for my retirement/retirement home/inheritance from my mother. At one point I mentioned to him I only have XXXX amount of money left. Later on he mentioned to me "You said you have XXXX", like he was saying "you said you have more money to spend why are you questioning things" Won't provide invoices and change order. One time he did give me a change order and said "These are items we've already done work on and I'm now giving you the change order". I looked on the change order and 3/4 of the line items weren't done. I brought it to his attention and he didn't have an answer for it. Won't return calls, emails or any communication. I had four construction companies and four separate inspections (eight different companies) come to my home to assess the work and review the pricing. They GROSSLY OVERCHARGE. After the first four inspections, Owen said he would get his own inspector. That never happened. We continually asked when will his inspector come. He ignored us. Their company damaged one of my antiques. He PROMISED he would pay for the repair. Did that happen, no. He doesn't respond to me. I've emailed, text, called, and sent certified mail and still nothing. Now he doesn't accept the certified mail and it's returned to me. I sent the mail to his office and his home. Owen has refused to speak with any of his disgruntled clients. Incomplete work and poor quality. There are at least five clients which I know of. One client has been waiting for 5 years to have her bathroom completed. Yes, you read that right..... 5 YEARS!!! Owen installed a shower glass door incorrectly. He told her he would research more info and return. He never did. The bathroom is still not done! This woman is a senior. Look at the review below from Sarah. They left construction trash all over my yard. It's not paper or small pieces otherwise I would have cleaned it up myself. They're large pieces of wood, aluminum sheets, a tool box that goes inside of a truck (It's Owen's old truck tool box. He left it here after he bought a new truck with a new tool box) , my old cabinets, my old stove, other appliances and more. My garage is completely full with their mess!!! We've asked them several times to clean it out. They didn't clean it but charged us for a dumpster. It was $5,000 for them putting some trash in their trailer and justified the dumpster price. Owen will lie with a straight face. I specifically asked I want 6 inch gutters. He told me it doesn't come in 6 inches. Comes to find out, he didn't have the machinery to make that size, only 5 inches. Instead of installing gutter guards, as I originally requested, he told my fiance that I requested for the sponge type so thats why those are installed. When I confronted him, he said he would replace them with gutter guards. To this day, it's still not done. My room extensions are just studs (and the incorrect size. It should have been 2 x 6. He used 2 x 4). The electricals are just hanging out, no insulation nothing. The primary bathroom doesn't have a vanity, sink or faucet. There are SOOOOO many other things that aren't completed. I'm not talking about poor quality. It's NOT COMPLETED. I'm unable to use the rooms. A zipwall was installed and wasn't taped down all the way. I tripped and I thought I twisted my ankle. After going to the podiatrist and getting an xray, my fibula was broken. Was told I was lucky it set itself cleanly. When mentioned it to him, he chuckled like "oh damn". He now has disconnected his office number and took down his website. Also look on Google reviews. I haven't even addressed the other 90% of what's wrong.