This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

Excellent! The guys are all well trained at Certified Chimney Inspections of North Smithfield…read more (401-337-7938) They offer all kinds of information, answer my questions and are very timely. They have always shown up on time and are very respectful. The quality of their work is top notch. I am more than pleased. Side note: Through ignorance, I was burning some wood that created a lot of creosote in my wood boiler and chimney. They explained, in detail, the best way to avoid that in the future. Now I'm confident that I will avoid a dangerous creosote build up again. I highly recommend this company to everyone. One more thing; as a single older woman, I've been screwed over a few times from other people. Certified Chimney is the polar opposite. The cost of their work is consistent and fair.

If I could give a 0 star I would. I have been schedule to have my chimney cleaned and inspected…read moresince Oct 22nd, I have now been rescheduled 4 times, usually at the last minute. I have been reasonable each time and asked them to please commit to getting the next appointment done. They continually promised they would come to the appointment each time, and when I called to complain I was told "its not my fault - this comes from the boss". They are liars.

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

Good quality service and very good response time. Good paperwork was provided after review of…read morefireplace

They were very efficient and thorough. I would recommend them for both their work and cost…read moreeffectiveness.

Wayne did a great job inspecting the chimney in the antique home we're looking at and explaining…read morewhat was going on with them.

Quick & friendly service. Very responsive & excellent at communicating. Highly recommend an…read moreinspection if you can not remember the last time you had one done.

We wish we could give a higher rating. From the initial showroom visit, special order granite, to…read morethe installation, they clearly know their stuff. Courtney treated us like family from start to finish. Great value, highly recommend using Countertops By Superior.

We had an outstanding experience with Bill and the employees at Countertops by Superior. They came…read morehighly recommended from our contractor and it is clear why. Bill visited our home to measure and go over the different options for replacing our countertops and sink. He was able to provide me with a quote that day which outlined the work that would be done. We were able to visit the showroom that weekend as they have convenient hours on Saturday. We were impressed by the number of slabs they had available in the showroom for us to look at. We instantly fell in love with one pattern of granite and Bill and crew worked with us to ensure that we received that specific slab and scheduled our installation. The day of, the two men (I feel terrible that I can't remember their names) were amazing! They were so friendly, walked us through the installation process and cleaned up along the way so my house wasn't covered in dust. In addition to the fabulous countertops, we received a large, high quality sink that put our last sink to shame. They also gave us the sink protector grates, a basket drain and a 'hot plate' from the remaining granite. We were not expecting these bonuses and are so happy with them! In addition they had the forethought to put a piece of wood above our dishwasher so that it could be properly secured into place again. I highly recommend Countertops by Superior! They well exceeded our expectations throughout the entire process. Thank you so much!! (P.S. I'll add updated pics when my backsplash is done which will really make our countertops pop)

I have worked with Mike on several home projects including pavers, foundation and basement repair…read more Mike is trustworthy and always easy to communicate with. He and his team work hard and leave the area cleaner than it was. I actually just hired him again for another project. I highly recommend Brick City

Mike and his crew did an excellent job rebuilding our front steps and brick path. We appreciated…read morehis great design sense and his attention to detail. We have received many compliments on the appearance of the steps and path.

There is NO better place to purchase your wood pellet stove. I bought mine from Kirley in 2004…read more This morning I had it serviced, and it looks and works like a brand new stove. Kirley had all my information from 20 years ago, they stand behind what they sell, and their professionalism is outstanding. I'd give them a higher score if I could. Thanks, Kirley!

As a 27 year resident of Mansfield, I've purchased a variety of products from Kirley's. "Back in…read morethe day", stone dust, red brick pavers...masonry stuff. A number of years ago they transformed their dark old office into a nice bright space in order to showcase their pellet stove business. I purchased one of their top of the line stoves about 5 years ago, and run it from October to April. 24 hours a day. On a recent visit, I told them I was having a strange issue with the stove. They told me it was covered under warrantee. The guys came to my house, took the stove to the shop, made the repairs (and a few tweeks) and returned the next day to reinstall. It's back in place, ready to burn! You will not get this service from a big box store.

bought a stove pipe from this company which purchased from sterling distributors Uxbridge Ma. for a…read morewood stove insert. The pipe unravelled prior to us hiring for install. We brought it back and he stated he would have a check the following week obviously seeing the pipe upon return and knowing this is NOT NORMAL to happen being a professional in the field. He called the next day and said he was not issuing a check. Reason being it was not professionally installed(HE KNEW IT WASN'T INSTALLED AND COULD CLEARLY SEE THE PIPE DID NOT HAVE A SCRATCH ON IT WHEN RETURNED). It was NEVER installed. NEVER put down the chimney. He also got rid of the box the pipe came in and had to retrieve it from the trash he also failed to return a part of the kit the flashing and chimney vent... saying we already had it. WE did not and have no reason to hoard random pieces for stoves(he does though) I spoke with Duravent who made the pipe and they said it could be put in for reimbursement or replacement. But that he had to do it not me. We have been in contact with Sterling Distributors to no avail the owner states we need to deal with Royal fireside. I have put a call in to them and will update where this goes. I will not give up on what is right even if it means losing out of pocket.

they are rude in the phone and then when I ask them to come fix my stove they side it is 250 for…read morethem to come out and figurout what is wrong then they order the part and charge me another 150 to come out again and then charge me for repairs. clearly just padding there charge. don't use them and I have reported the to the better business bureau