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    NorthEast Pellet Stoves

    5.0 (6 reviews)
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    Services - NorthEast Pellet Stoves

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    The Original Chimney Sweep - 70,000 fires a year result from dryers! get your cleaning today.

    The Original Chimney Sweep

    (32 reviews)

    This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

    They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

    Countertops By Superior - Before & after pics.  The block in the middle is the bonus 'hot plate'.

    Countertops By Superior

    (14 reviews)

    We wish we could give a higher rating. From the initial showroom visit, special order granite, to…read morethe installation, they clearly know their stuff. Courtney treated us like family from start to finish. Great value, highly recommend using Countertops By Superior.

    We had an outstanding experience with Bill and the employees at Countertops by Superior. They came…read morehighly recommended from our contractor and it is clear why. Bill visited our home to measure and go over the different options for replacing our countertops and sink. He was able to provide me with a quote that day which outlined the work that would be done. We were able to visit the showroom that weekend as they have convenient hours on Saturday. We were impressed by the number of slabs they had available in the showroom for us to look at. We instantly fell in love with one pattern of granite and Bill and crew worked with us to ensure that we received that specific slab and scheduled our installation. The day of, the two men (I feel terrible that I can't remember their names) were amazing! They were so friendly, walked us through the installation process and cleaned up along the way so my house wasn't covered in dust. In addition to the fabulous countertops, we received a large, high quality sink that put our last sink to shame. They also gave us the sink protector grates, a basket drain and a 'hot plate' from the remaining granite. We were not expecting these bonuses and are so happy with them! In addition they had the forethought to put a piece of wood above our dishwasher so that it could be properly secured into place again. I highly recommend Countertops by Superior! They well exceeded our expectations throughout the entire process. Thank you so much!! (P.S. I'll add updated pics when my backsplash is done which will really make our countertops pop)

    Royal Fireside - Purchased from Royal Fireside. Very pleased with the stove.

    Royal Fireside

    (26 reviews)

    bought a stove pipe from this company which purchased from sterling distributors Uxbridge Ma. for a…read morewood stove insert. The pipe unravelled prior to us hiring for install. We brought it back and he stated he would have a check the following week obviously seeing the pipe upon return and knowing this is NOT NORMAL to happen being a professional in the field. He called the next day and said he was not issuing a check. Reason being it was not professionally installed(HE KNEW IT WASN'T INSTALLED AND COULD CLEARLY SEE THE PIPE DID NOT HAVE A SCRATCH ON IT WHEN RETURNED). It was NEVER installed. NEVER put down the chimney. He also got rid of the box the pipe came in and had to retrieve it from the trash he also failed to return a part of the kit the flashing and chimney vent... saying we already had it. WE did not and have no reason to hoard random pieces for stoves(he does though) I spoke with Duravent who made the pipe and they said it could be put in for reimbursement or replacement. But that he had to do it not me. We have been in contact with Sterling Distributors to no avail the owner states we need to deal with Royal fireside. I have put a call in to them and will update where this goes. I will not give up on what is right even if it means losing out of pocket.

    they are rude in the phone and then when I ask them to come fix my stove they side it is 250 for…read morethem to come out and figurout what is wrong then they order the part and charge me another 150 to come out again and then charge me for repairs. clearly just padding there charge. don't use them and I have reported the to the better business bureau

    NorthEast Pellet Stoves - fireplace - Updated May 2026

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