I hired them to do the "pool opening" after moving into a new house. I never had a pool before, so…read moreI didn't know what "pool opening" meant. The truth is the pool was already open, the previous owners had done it. These guys noticed when they arrived and didn't say a thing, nothing. I don't appreciate the dishonesty, but fair enough, it was my mistake. They also took some samples of the water to run some tests and told me to wait for a call the next day. Nobody ever called (shocking, right?). When I called them to ask for the test results, they told me no tests were performed, so it turns out I paid $300+ for essentially nothing. I tried to speak to a manager over the phone and surprisingly, they just hung up on me and stopped answering the phone. I'm afraid I have nothing good to say. This is just a poorly run and managed business. Some people seem to have had good experiences with them, but I can't say the same. Would absolutely not recommend.

I hired Dartmouth Pool after interviewing many pool companies…read more A Great experience with them, the team I cant say enough about, they were on schedule always showed up when they were supposed to. A professional and quality job. Any issues that came up they were willing to work with me and resolve. I would highly recommend them.

Horrific customer service. My first time in the shop and the woman working the counter was so rude…read moreto my husband and I when we came in to inquire about pool and hot tub filters. She couldnt be bothered when I asked about a newer product they had displayed on their shelves she quickly shot me down and told me that was not a filter. When. I was just curious as to what this item was since I had never heard of it before. Her behavior was very distasteful. I was not pleased at all. Will not be returning.

If you are like Abner and I, it's hard for us to get out for pool supplies during the week. All…read moreothers suppliers are closed on Saturdays, but Leslie's is open on Sunday. A little pricier, but we are able to get the things we need.

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Do not shop here!! They do not accept returns, which is not listed on their receipts. Very…read moresuspect customer service and store policies.

From the owner: Swimming Pool Sales, Service & Supplies Swimming Pool…read moreContractors

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

So often I hear my friends express disappointment with the lack of…read moreinitiative from employees in providing service to their customers. This has also been my experience as well. I am happy to say, this is not the case at Simon's Bath Showroom on Mt. Pleasant St. in New Bedford. Denise has been a refreshing change from the all too often seemingly disinterested representative of her company. She has gone above and beyond to assist me with questions about a shower unit I purchased 7 years ago. I also contacted her employer, Mr. Fred Felder, to inform him of Denise's help to me. Well, it must be who Simon's is as a company, because, he too, was there for the customer. Good job, Simon's. P.S. Love the quality of my purchases as well. Sincerely, Diane Bellefeuille

From the owner: We offer a broad variety of kitchen and bath sinks, tubs, showers, shower heads and shower…read moreenclosures. You can see our great selection of vanities, mirrors and bathroom hardware. We offer the very best possible prices for our high quality. We carry some very special sinks and hardware that are hard to find when you want something unique. Our staff is great to work with and can help you with any questions with our products or design issues.

Contacted this business a couple of times in the last 2 months to ask them to come out and take a…read morelook at our gunite pool that they installed because it's time to refinish it. Crickets - no reponse - wtf anyone alive over there???

We had a pool installed by Hendricks earlier this summer. The pool is beautiful but the customer…read moreservice experience has been very poor. Since the agreement of pool installation, we haven't been able to get Tom Hendricks on the phone one time for any issue. At one point, when he finally responded to an email after many attempts to contact him, he said that he would come out and give us an orientation on the pool but we again never heard back from him. Somebody from the company also said that they could do the regular cleanings, but then we heard later (indirectly) that this wasn't a possibility so had to scramble to find somebody. We now have issues with the pool/hot tub, just a couple of months after it was installed, in that the hot tub is delivering cool water through the jets. We have been unsuccessful in getting this resolved over the past 1-2 months with no end in sight. Multiple emails have been unanswered, and when they are answered they don't provide a solution and periodically have served to "blame" us as customers for not being familiar with how to operate the pool. This was ultimately not the issue and as an aside we haven't been given a tutorial on operating the pool despite requesting it. So overall at this point I have to say that the difficulties in working with this company outweigh the benefits, particularly since we are now experiencing problems that can't be solved.