Got our gas fireplace working again. Helped resolve issue, cleaned the fireplace and was very…read moreefficient.

From the owner: Gas and Fireplace Installation and Service. We install gas for fireplaces, stoves, fire pits, etc…read more We also service gas grills and kitchens.

Great place to do business! I have been there many times and always experience great customer…read moreservice.

17 Oct 2023 at 1405 I called BG Fireplace and spoke with…read moreJulie regarding repairing or replacing our propane fireplace in Muhlenberg County. Julie said that they do service our area, but they were very busy and it might be a few weeks before someone could come up. 17 Oct 2023 at 1418 I sent an email with all the requested information to Julie. 17 Oct 2023 at 1426 Julie answered that what I sent was perfect and that John, who does the scheduling, would "try and get us on a route as soon as possible." She again noted that they were a few weeks out. 4 Dec 2023 at 1225 I sent an email to Julie asking where we are in the queue. 5 Dec 2023 at 1540 Julie responded with "I will double check with John..." This is the last communication I've had with BG Fireplace. It is now 22 Dec 2023, more than two months since the first phone call, and it's unfortunate they were unable to make a quick phone call just to say that we hadn't been forgotten and that they were working on it. I will not be doing business with BG Fireplace as a result.

Jorge and his team do a fantastic job. They did a great job of selecting materials to truly…read moretransform the look of the bathroom. They also provide a full suite of services. If there is any service you need in addition to what they provide, he always has a good recommendation. I'm not typically the type to write a review, but decided to do so since they did such an awesome job!

Jorge and his team just finished retiling our master bath. It came out beautifully and was done on…read morea tight time table. Jorge is pleasant, an excellent communicator, is very accommodating, and does exactly what he says. His prices are very reasonable. I highly recommend him and will use him for future projects.

Our Sony tv went out, took in to see if it could be repaired. Took in on a Friday afternoon, he…read morecalled Monday before noon. Unfortunately, it would cost more to repair than to buy a new one. I was impressed with the professionalism exhibited. He even took charge of disposing of our old tv. Highly recommend MCGown.

From the owner: Find an extensive selection of home theater solutions at affordable prices when you shop at McGown…read moreAudio Video. At our home theater store in Bowling Green, KY, you can browse all of the best TV and audio solutions and find your perfect match. From the moment you set foot in our store, you will find an exciting array of flatscreens, speakers, and more to inspire your next family movie night. If your TV or home theater runs into a technical issue, our technicians can drop by to fix it. Our staff is highly knowledgeable about all of our products and services and can guide you through our extensive inventory. Come see everything McGown Audio Video has to offer.

I had a residential home build project in Bowling Green and worked with 31W on both my insulation…read moreand for my fireplace box and chimney installation. Unfortunately, I experienced a number of issues with both -- some ongoing -- and the customer service from the team in that office has been terrible. While they were quick to give a quote (and I will say, the price was good), getting the workers out to complete the jobs was extremely difficult and unpredictable. I had to go back and forth with the sales rep on multiple occasions with continual reminders just to get them to finally show up. Once they did, the work completed was shoddy in a few ways that negatively impacted my house build. I tried to address getting the problems fixed multiple times and got zero response from their sales reps nor managers. Once my check had cleared it was as though they had no responsibility to stand by their work. At the point of final inspections, and aside from the fact that it is visually problematic, the inspector pointed out the chimney pipe was crooked and needed to be fixed. The pipe when initially installed was not properly braced, which was an issue with our first building inspection. After several follow ups, they finally came to address the bracing, but it was clearly not strong enough as the chimney pipe (you'll see in the photos) is still improperly placed. Additionally, there were a number of spots with overspray of insulation on the windows and the roof due to not using baffles. When I initially tried to address this I was told the spray was water soluble and "easily removed." This has proven to be untrue and I am unable to clean these areas off. I asked that 31W advise as to how exactly this excess material could truly be removed or assist with removing, without causing any further damage to the materials, and got no reply from the sales rep, manager, nor the 31W Regional Manager who I tried to reach out to numerous times. 31W came to me highly recommended, but unfortunately based on my own experience at this point I cannot pass that recommendation along any further, and thought it was important for others to know the risks they take in hiring this company.

From the owner: When it comes to getting quality home improvements for yourself or your customers, you need a…read morecompany with a long-standing reputation for exceeding expectations. When we started 31-W Insulation in 1972, we didn't envision it would become the second-largest insulation company in the Southeast with more than 600 employees and 48 locations in 12 states. We only knew that we wanted to treat people with respect and provide the best in insulation and other home remodeling services, such as gutter systems, garage doors, fireplaces, window blinds, mirrors, shower enclosures, and more. We still remain under family ownership and look forward to making you part of the 31-W Insulation family!

Great tile selection. Friendly, knowledgable staff. The best tile place in town by far.read more

Love, love our new countertops and backsplash. Heather made the selection on the countertops so…read moreeasy, allowing me to take home samples as often as necessary. Debra gave us the direction we were looking for with the backsplash. We couldn't be happier. 21 years ago, Tile Trends helped us when we were building our home and we're so glad they were there for us again this year to work on the remodel. Amazing selection, awesome staff!

Elite Hardscapes built a core-filled cinder block wall according to ASTM specification for my…read moreSporting Goods company, which is apart of a larger product testing device. They were quick, attentive, professional, and kept good communication with a commercial business. I'll be looking for them in the future if more work comes up, professionally or personally. Great job and would highly recommend for the Bowling Green area.

From the owner: We at Elite Hardscapes, formerly known as Elite Landscaping and Designs, strive to provide our…read morecustomers with the dreams of having their backyard transformed into a retreat they will love and enjoy for years to come. Family owned and operated with over 25 years experience, licensed and bonded. Whether you want a simply firepit, walkway, retaining wall etc to extravagant backyard kitchens and patios for all your neighbors to be envious. Give us a call and we will be glad to come out and give you a quote. Also stop by our showroom and check out our newly opened full service nursery.

Great Customer Service!!! In June of 2022 I purchased an L shaped sofa and matching armless chair…read more Unfortunately the seams did not hold and ripped, causing surrounding material to shred. I filed a claim using the manufacturer's warranty with the Ashley Service Team. I had an immediate response, submitted photos and was given a full refund as a credit to pick out a new sofa and chair. A big thank you to Chase Hofmann who recognized me 11 months later when I walked into Ashley and assisted me again with my a new purchase. Also, thank you to Jailisa Jones with the Ashley Service Team who processed my claim. Suzanne K

We bought a couch here over a year ago. Our puppy immediately chewed through a cushion. We paid for…read morea new one. We STILL don't have it. It's been over a year. No one at the store takes responsibility. They pass you off down the rabbit hole of other numbers you're supposed to call. They don't care about their customers' satisfaction. They may pretend to, but they don't. I'll never shop here again. You shouldn't either.