TODAY IS NOV 1st. WHO ever worked today or yesterday's shift needs to be investigated. Went there just to get ranch for my salad at the house I had. Cause usually they have really good ranch. But today it tasted off and I'm almost sure something was done to it. If the owner reads this plz check the tape. Tasted weird af. Like I said I go once or twice a month for ranch lol. read more

Got my order wrong and refused to refund me. The order i did receive was cold and gross.

The pizza at Mr. Gatti's - at least at this location - is as good now as it was 30 years ago when we'd all go to the local Gatti's after Round Rock football games. Their pizza is unique - great balance of dough, sauce, cheese, and toppings. The sampler is my personal favorite and I get it every time I get pizza there. The order process is easy - either app or phone - and the staff at the RR I-35 location are always friendly and polite. This location is pickup/delivery only, so not much atmosphere to talk about. If you're looking for a sit down Gatti's go to Gattitown on Sam Bass. If you're looking for good, consistant pizza give Mr. Gatti's a try. read more

Waited at the window for 15 minutes. I rang the bell twice. People proceed to walk by the window like they don't see me sitting there. read more

Mr Gatti's Pizza - Pizza Near Me - Round Rock, Texas

Tried to give feedback from the email sent to me to survey, couldn't do the rock creek 35 north location so this is mine Food good Timely of pickup. Perfect. Employee concerns. Yes by the girl but saw a dirty looking individual sitting on the phone. You got time to lean, you got time to clean. Three stars because of the email sent wanting feedback but can't and the grungy looking guy sitting on the phone. read more

I've heard great things about Mr. Gatti's, not for their pizza but their CINNAMON STICK! I gave it a try yesterday, and OMG...I've wasted my whole life not having this earlier! Mr. Gatti's cinnamon stick is one the best desserts I've had. We placed an order for pick-up and it only took us 20 mins to have it hot and ready. It's DELICIOUS! The dough is super soft, the cinnamon sugar is to die for! They mix some salt in cinnamon sugar or maybe brush salted butter on top of the dough surface, so it could have a nice balance of sweet and salty taste. It has just the perfect amount of cinnamon to keep my heart warm on a cold day. A medium one is $3.99 and the large one is $5.99. Of course I got the large one. Never too much of cinnamon stick! We didn't finish the whole large pie, so we put it in the fridge, reheated it in the oven/toaster oven today and it was still as great! read more

Mr Gatti's Pizza - Large cinnamon stick - very delicious! - Pizza Near Me - Round Rock, Texas

Brett is great!!!!!!! Solid new location with solid service :) convenient spot n parking

Josh, the GM, was incredibly friendly and helpful. He hooked us up with some of the Mr. Gatti's ranch dressing. It was sooo good! I'm not a huge "ranch on pizza" kind of guy- but he may have gotten me hooked! We will definitely be back! read more

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What a disappointment. This has been our gattis since we moved to the area 5 years ago. The employees are usually very pleasant and happy. Tonight, a Bible quote on my hoodie offended "Lilly" the chick with lights on her head, so much so that she and 3 other men (literally doing nothin the majority of the time) insisted I wait 15+ minutes to simply hand me the already finished pizzas that were on the shelf ready to go, the moment we got there. Idk what she yelled at me when I got there and it's probably best I didn't hear it, when prompted to repeat she simply said "I was reading your shirt" She spent those 15 minutes slamming things, texting, and glaring at me and my toddler. It's sad, it's so sad that humanity is slipping and something that I believe in, can anger somebody so much to the point to where they think it's acceptable to treat another human being with such disrespect. I know it wasn't because I wasn't wearing a mask, because clearly "covid protocol" isn't followed here. She didn't wash her hands a single time, between texts, slamming things and slicing peppers. The other guys weren't wearing them on one side of the store, and one of the guys took my cash and then hand picked out the jalapeños to put in a container for us.. (I left them) Lilly, idk if thats your real name, but you're young. Girl, you're going to run into people your entire life that believe in things you dont.. and people dont believe in things that you do. That's never going to change. I hope that you can soon, better learn to accept that, and handle your emotions better. It's not good to carry that weight negativity on your shoulders.. even for 15 minutes. read more

Courteous staff, good pizza - (was very patient and accommodating, when I realized I'd shown up to pick up my order and forgotten my wallet). . I'd recommend ordering pizza from this location. read more

Mr. Josh is awesome they are amazing My grandkids love him he's always saying hi from Garcia family

Good experience tonight Josh the gm was very nice and helpful and Malcom was helpful, as well as very polite. Pizza was delicious, will be back soon! read more

Gattis pizza near Movies 8 in Round Rock surprised us with using this company door dash. They didn't for-warn us prior to ordering; never ever had issues with delivery until now. Food was cold and missing items. Recorded delivery driver sitting in her car down our drive way ... Wtheck?? Was she texting while our food was getting cold? 37 bucks for a a medium pizza, a cup of ranch and 8 piece wings?? Plus a delivery charge and a 5 buck tip? Heck no! I called Gattis asked for a refund and I would drive all the cold food back. She's bouncing blame on door dash and door dash is blaming them.... NO More will I ever order from gattis Will leave the same review for Door Dash No refund still either one...Gattis excuse is i paid with cash ;door dash excuse is that gattis needs to refund me...hey to both of y'all! Word of Mouth is a powerful tool! Y'all both Blow! Bye! read more

WOW, another FAILED attempt at ordering pizza!! VAL did not place my order, even though "I" confirmed my order with him, because he didn't get to finish his SCRIPT...SERIOUSLY!! This was explained in another conversation by the manager, BRITTANY!! This location really has some winners working here. No pizza tonight. 1/23/19...Supposedly the District manager said he would look into this matter and get back with me? That was a week ago!! read more

The Gattis team rocks at this location and starts at the top... Josh is awesome! Pizza is always perfect, and exactly as ordered.

We ordered pizza tonight and our order was wrong. The cheese sticks are more like hard flatbread cardboard. The pizza crust was doughy, undercooked and chewy. Sad to see that Gatti's has declined so bad. What a waste of money tonight. read more

Pizza and salad bar were good. COVID precautions in place. Liked how they gave out clean tongs and spoons to each guest at the buffet. I didn't see anyone wipe down the arcade games during our visit but they did close down certain games for social distancing. Also there was hand sanitizer readily available. read more

We were very excited to try Mr. Gatti's pizza. It looked very appetizing and very delicious. For a first try, it was a bit disappointing. We were expecting more toppings, more cheese more ... just more. I know that we are just coming off of a disastrous weather week in our area so that could be a factor. Not sure if we are ever going to try them again. The only thing that was decent was the cheese stick pizza with jalapeños, hence the two stars. If we do try Mr. Gatti's again, we may try another location. read more

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Love this place and their customer service is AMAZING. Brett is always super helpful and sweet and makes it worth going to pick up the pizza to be able to see him! (: read more

What in the world happened to Mr. Gattis? This used to be my go to for pizza, hell, I even worked at a Gattis in college. But now? Fail, on a spectacular level. Ever since switching to Door Dash, I have yet to receive a hot pizza. They are cold an inedible. Not to mention the Door Dash drivers. At least there used to be a smattering of professionalism with the Gattis drivers, but these Door Dash nut jobs are truly insane. The guy I had the other day pulled up in front of my house, radio cranked up with profane rap music playing, his wife was driving, and there were two children in the back seat just hanging out. The dude walks up to my door staring at me, with this ridiculous blank stare on his face, like he had no idea what he was doing, or why I was standing there waiting for him. He walked up to me and just stood there. I finally asked "may I have my pizza?" He then handed it to me, no words, and just turned around and left. He didn't have it in a warmer or anything. I am so done with Mr. Gag-me's. read more

Ordered the wings for a late dinner. This is my first time in Texas (I'm from Chicago), and I'm always kind of wary about ordering wings. IYKYK. They came fast, were hot and tasted really good! I got garlic Parmesan and the flavor is on point, and cooked very well. Definitely will be back to them whenever I'm back in Texas! Thanks guys! read more

The food was pretty good, there were quite a few broken games. Overall though, the kids has a great time, watched a movie, and played until they were ready to go home. Good service. Would've given five stars if games were all working. read more

The Rock Creek location in Round Rock is excellent. The pizza is always made to perfection. The staff is professional, courteous, and the customer service is always exceptional. Brett always greets his customers with a smile and goes out of his way to ensure the order is perfect! read more

Great guys working this store. Top notch pizza and they were willing to cook me a pizza before officially opening for the day!

Favorite spot to stop at on our road trips! Great staff, pizza is always done quickly and fresh! Management and staff is outstanding!

Fresh hot pizza and super quick. Josh was very helpful and kind. Totally recommended.

This store is AMAZING!!!! I love everyone that works here and they're all super understanding. Food is also a 10/10. Very yummy and scrumptious. read more

Giving one star because I can't give less. As a native Austinite, I sometimes crave Mr. Gattis. I really love two of their pizzas the Sampler and a custom of hamburger, mushroom and onion with extra cheese. Their quality is just not there any longer. The super low rating is because they fired all of their delivery drivers and now use door dash. I have YET to get a pizza that is hot and every time they mess something up whether it is forgetting an item I ordered on the side, or failing to make it the way it was ordered. The pizzas are now delivered without heat bags and are either barely warm or room temperature. I called today and they only had ONE person working the entire store. ONE person. They had a special so I tried them again today and this time while there was a TON of meat I had a difficult time finding the cheese much less the extra cheese I ordered. I'm officially done. Not worth spending the money on the pizza plus delivery fee for cold pizza. read more

The pizza was delivered cold and disgusting. I called and asked for a refund. The manager said that they were were going to refund me, but in order to do that they were going to have to pick up the pizza. I sat there by the door for over an hour and nobody ever came. This place has service that is beyond horrible. This Mr. Gatti's has horrible pizza and horrible service with no heart. If you want to make your day better I strongly consider you to go somewhere else for pizza! read more

Great location, easy access off the highway. Michael and the staff at this location provide GREAT customer service!! The food speaks for itself! It's Gatti's, best pizza in town! Austin favorite, from an authentic Austinite. read more

I order and eat Gattis Pizza religiously and exclusively and this is by far my least favorite location. I recently moved and have already ordered upwards of 5 times from here and every single time I waited over an hour. I wouldn't mind that if the staff weren't so rude during our order calls. Unfortunately for me, we can't order online because it says they don't deliver to us... We live less than 10 miles away from one. They must have recently rezoned us because we were rudely informed that we need to order from the pflugerville location from now on... Hopefully this one is better if not, I'll probably just go to the one on Gattis that I previously purchased from. They have excellent guest service and are quick with deliveries even at busy times. read more

I tried 4 times to pay for my pizza Larry the store manager kept saying my card was declined. I told him its money their, 4 times so you know the bank calls to see if Im authoring these tranactions. The manager was like I never heard of someones bank calling!! WHAT!! You try runing anybody card or once thats gone raise a red flag dummy. read more

The service at this location was impeccable it was outstanding. I ordered and in 10 minutes they produced the best pizza we have had with Mr.Gattis. The staff was exceptionally friendly outstanding! I will recommend them all the time. read more

This place is great! Everyone is attentive, responsive, and so nice. The manager goes out of his way to make sure that everything is taken care of. I forgot to add to order and when I let the manager know he was able to expedite my order to get me out at a reasonable time! True customer service!! read more

Great food and fast service! Picked up in 15 minutes with perfect pizzas! The manager was very helpful when I asked questions.

First of all The manager Josh is AMAZING!! Hands down the best Mr.Gattis pizza I have ever had.

Most of the time this pie house gets it right, but when it's bad its horrid! At those times if you get what you ordered your lucky!!! And they don't care that they didn't get it right. So roll the dice! read more

How is it against policy and recipe to order a pizza with half no cheese? It's offered on the website and you can remove other toppings?

I feel like, I have a responsibility to update my review since I made one to begin with. I have spoken with the District Manager of this location James Riley. He listened to what I had to say. He was understanding. He asked questions that pertained to not only this one situation, but my overall experience with Mr. Gattis. He was knowledgeable about the business that he is in. He understands customer relations. He did not try to BS me or give me any unrealistic promises on future experiences. He assured me that there are changes being made and training going on. I truly appreciated his candor and his approach with the entire situation. I believe in giving people the benefit of the doubt and in second chances. So that is what I am going to do. I will keep y'all updated. read more

Last pizza ever from Mr Gattis. Poor service, poor food preparation, unbelievably poor customer service from the manager. After reading many reviews I realize that it isn't me, it's the store manager. Larry is pompous and rude. Poor delivery service, cold food and his resolution for a refund is to send someone to pick up the poor pizza so he can process a refund. I'm totally stunned. This has always been my go-to pizza since childhood. Not again till Larry is gone. read more