I've brought in acoustic and electric guitars for setups, had him fix electrical issues, some light…read morefret dressing, replacing pickups in a hollow body, drilling in a new strap peg twice and replacing the side dots on the neck. The work is solid and worse case he stands behind his work and will make it right.

Garrett is the man! I took my Tele to get the wiring fixed and couldn't be happier! He is careful…read moreand respectful of one's instrument and is a chill dude. I will bring more of my gear back to him in the future.

The Kennelly Keys Music on 196th Street Southwest in Lynnwood was our second go-to Kennelly Keys…read morewhen I was growing up. We were required in elementary school to take part in the school band or orchestra for 5th grade with 6th grade optional (I took part both full academic years: 2002 to 2004), so with an older sibling and me, my parents were looking for reliable music stores. There was a Kennelly Keys close to the house, as well as this Kennelly Keys, that we habitually frequented. This was our destination for questions needing further answering and products not available closer to the house. Workers were friendly and the store well organized. When choosing my musical instrument for band, I decided I wanted to play the alto saxophone. My parents were okay with my choice so long as it was not as pricey as my sister's cello. On one of our visits to this location, the store was having a big sale on used instruments and they had a working alto saxophone available for a good deal. So, I got my first alto saxophone that day. I used it for both years and held on to it for a while before eventually parting with it. It worked well and served its purpose reliably.

Repair good, customer service, poor…read more I recently took in a vintage saxophone for repair, clearly stating that I just wanted the instrument made playable. The repair tech indicated that it needed some pads and adjustments for around $400, and I agreed. When I got the sax back the repair work looked good, but the neck cork hadn't been replaced. It was necessary to push the mouthpiece all the way in to get a decent seal, at which point the intonation was ruined. This was definitely not the "playable condition" that I requested. I went back to Kennelly Keys, and stated that I was within their 30-day repair warranty window, and wanted the neck cork fixed as well. The salesclerk told me that the warranty only covered the work performed, and that I'd need to spend another $50 for the neck cork repair. To me this was exactly like taking in your car for repair, getting charged for the work, then upon discovering that the car still didn't run right, being expected to pay still more to make it right. Having come back with a new, slightly different mouthpiece, I agreed to extra cost to get everything right. The neck was recorked and the sax is now playable and tunable. When I then picked up the sax I explained the circumstances in detail to the manager on-site, stating that I wasn't satisfied with the original repair, in that it failed to deliver what I'd requested ... a playable instrument. She was quite receptive (unlike the clerk from the time before), and said that she'd contact the regular manager (I was there on a Saturday), and that someone would contact me the following week to discuss the (reasonable!) possibility of providing some discount for the repair work cost. Unsurprisingly, I received no such call. My takeaway is that while profitability is important, KK decided that having the money was more important than having a satisfied customer. I'd been a patron of KK in Lynnwood for years, but will now be going elsewhere for all future purchases and repair needs.

They are nice. Kind of slow customer service, and I feel like they need to update the store, they…read moredon't have a lot selection of new technology on music.

This is a review specific to an instructor at this location, Randall Ruback…read more We had a terrible experience with him. After 4 months of lessons I reached out to him to let him know of our timeline for ending lessons. We were stopping when my son started Jazz band at his middle school. The response I received had some information that was out of the blue - that my son was struggling with focus in lessons and playing over him and too loudly. I had never been told any of this feedback previously, so this was a surprise to me. I talked to my son about the feedback and his next lesson was good, however, Randy would not even come out of the room to see me. The next week we showed up for lessons and 10 minutes in I heard Randy yelling in the room, the door opened and Randy was kicking my son out of lessons and yelling at him about playing when he was talking and playing too loudly. He then yelled at him, that if he could listen they could finish the lesson. My son who was visible shaken went back in. I was frozen and didn't know what to do. The lesson finished, Randy came back out and I confronted him about his inappropriate reaction to the situation. I received an extremely defensive response about boundaries and after some back and forth was told if I was not okay with they way he spoke to my son, then he couldn't teach him anymore and we were done after next weeks lesson. We left the store at this point. I went home and sent him an email about the interaction and how it was inappropriate and that we would not be coming to the last lesson. I did not get any acknowledgement to how he was wrong to speak to a child in that way. I pointed out that if there was as big of a problem as he was claiming, he needed to talk to me in person after lessons about any issues rather than bottling his frustrations up and out-bursting like a toddler. He blamed the whole situation on my parenting abilities and told me what my child needed from a medical perspective. He is an emotionally insecure person who cannot control his temper or admit when he has done something inappropriate. We will never go back to him as an instructor and I suggest you avoid him at all costs.

quite a drive for me living just south of Olympia, but well worth it, next time will give myself…read moremore time to enjoy the area & this amazing music shop. found Crossroads had the Martin in stock I was looking for thru the Martin website, had tried a big box music store near Seattle but pretty much ignored so walking into Crossroads & immediately greeted & attended to by Sara, one of the owners of the "mom & pop" musical instrument shop was very pleasant. The Martin Jr in stock was hanging with the other guitars was ready to play & she set me up to try it out. They had a good selection Martin accessories including a good assortment of guitar strings including the Martin brand so I also bought a spare set of the Martin LifeSpan Phosphor Bronze Light strings. I was short on time so did not get a chance to fully take in the ambience & experience of Dan & Sara's music store, but reading up on Crossroads before hand on their website & stepping into their store, I felt the warm embrace of some good vibes, and appreciate their community involvement in local music events in this very charming waterfront town. I like contributing to local businesses so I not only walked away with a very nice Martin acoustic electric guitar, it felt rewarding to give back. I hope to explore more of the Washington peninsula & look forward taking more time visiting Port Townsend & Crossroads Music.

Great selection! They had many more Ukes than your average Guitar Center and many higher end models…read moreincluding KK and Martin that can be hard to find even in Seattle and Bellevue. The owners were friendly and helpful and encouraged trying out different ideals. (I loved the wonderful KK baritone) and gave useful and helpful tips on restringing. My kind of music store - they are passionate about their stuff and it shows.

My son has had an exceptional experience with 4/4 throughout his piano learning journey. He began…read morethe program at age 9 with no prior music experience, and now, as a young man, he is confident and knowledgeable in music. We want to extend our heartfelt thanks to everyone involved in the program, especially Mrs. Youn Cook. Her passion, patience, and personalized approach have made each lesson engaging, keeping him in her program for seven years. Thank you 4/4 School of Music - Kirkland WA.

My two boys have taken piano lessons from Ben Chandler for the last few years. If you were…read moreconsidering 4/4 School of Music in Everett, WA, I highly recommend the school, and in particular, Ben Chandler. Ben's teaching technique is unique. He has a fun, relaxed approach, and because of that they made quick progress. They impress me with what they can play. Highly recommend!

I came to this store 2 days ago. My visit was memorable that I need to write great recognation for…read more2 staff there! My son & I came to find electric guitar. We have zero knowledge about it, so thought we stopped by and asked questions. The first staff (tall guy), I wish I catched his name, was very friendly & welcoming. He explained some stuff that I need to know. When the time he needed to leave the store, he came to us, and mentioned he will leave but he communicated with other staff to help me. He didn't have to tell me that he was leaving, but he did! Awesome service there! While the other employee was still in the middle of transaction, the store manager, Scott, came out from the office & approached us. He is AMAZING! He explanained even more details, without making us feel bad or dumb. He was not only telling us the guitar differences, but he also demonstrated what guitars & amps can do with different type of music he played. We received lots of information in a short period of time. Seriously, I wish the company sees these 2 guys and gives special recognation in what they do for giving extra miles for their customers.

This GC has the best bass and used gear selection, and their tech, Smitty, is a total pro. He fixed…read moremy guitar electronics quickly and I would trust him with my guitars.

I recently purchased a gun here. As I was checking out the pistol, I noticed the slide stop wasn't…read moreholding the slide back with an empty mag inserted. I mentioned this to the guy behind the counter and he condescendingly told me that it is working while pulling the slide back, I looked over and saw he was manually actuating the slide stop. When I mentioned that to him, he got an attitude and attempted to gaslight me. What he didn't know is that I had a good idea as to what was wrong, so I bought the gun anyway. He had a nasty attitude the whole time until I gave him the money, then suddenly he learned how to be friendly. They also don't call you when your gun is ready to pick up, they just tell you the date, unlike every other pawn shop. He also got nasty when I tried to make a deal on the gun; it's a pawn shop, they make offers, why shouldn't the buyers make offers? Avoid this place at all costs, even if you know your guns, whatever they have isn't worth putting up with the b*tchy attitude. By the way, I fixed the gun. The mag spring was worn out.

As someone with experience working in pawnshops, I can confidently say this is the best one I've…read moreever been to hands down. Great customer service! Enormous selection of tools, jewelry, guns...etc

I came in looking for a small travel size guitar. Hannah welcomed me with a smile and took time to…read morefind me exactly the guitar that would fit my needs. She (and Darren) gave me expert advice, and I ended up with a guitar that was great. They even did a pro set up on the guitar (awesome service BTW!!) Highly recommended!!!

Go here!!!! Very very helpful and friendly staff. They…read moregenuinely wanted to help me get the best deal and did not try to upsell me on anything, which was a relief. They weren't condescending to me as a beginner either, and gave me the information I needed. Great atmosphere, super chill and laidback. Incredible prices too. I got a fender amp for half the price of what it would be at other shops.