Great experience as a first time customer. Kent shared some cool guitar stories, considered what…read moreand how I like to play, and did a great full setup job on my Martin acoustic. My guitar is singing and feels great to play after the work done.

Took along time to get my repair finished but they did a good job. Been here a few times and that…read morealways seems to be the case.

Disappointing experience. The owner's poor communication and attitude make it difficult to justify…read moredoing business here.

We absolutely love this place. Our daughter really loves it here. She started less than a year and…read moreshe has progressed well. I would definitely recommend.

Reviewing as a total music novice family. We needed to rent a violin for my 5th grader for…read moreorchestra. We could not have been more helpful, patient and kind helping us set up a rental. Similarly, when we made the return at the end of the school year, the process was seamless! Highly recommend!

Just bought a ukelele from here to keep practicing as a beginner, they have good intro/beginner…read morepieces up to more expensive and studier pieces. The range I saw was from sale items at 49.99 up to 200+, they have a good, moderate amount of choices at each level, with different brands and accompanying acessories! My ukelele is a soprano, a great beginner ukelele I was practicing with, got it for $75 with tax and a carrying bag included in my purchase, if I remember correctly, tag price was $69.99 I did ask if there was something similar to a brand/type of ukelele I started my practice with but I was then getting sold onto the more expensive pieces that I didn't have experience with and didn't ask for so that was a miss for me. Wish I got more of a relevant recommendation but the workers were sweet, they let us browse by ourselves for a good amount of time before stepping in (which good for me because I needed time to think, compare, and browse). When we went, there were a handful of other customers inside the store, it's located in a small shopping center but the store is bigger inside than it appears on the outside. The parking situation was just okay, not bad, could use a tad bit more space, we went ~1p the parking lot was full minus 2-3 spots but I noticed cars came and went from the time we got there until we left so it seems like there's a couple spots free at any given time due to the traffic coming in and out for small errands. Lots of instruments and accessories to be found inside and the workers seem to be happy to help find what is needed! Pretty well organized inside to find what you need on your own though, I was able to find the ukeleles quickly.

School of rock has been the best music school for my gifted guitarist. We've tried many teachers…read moreand it wasn't u til we landed her that he found the appropriate level of challenge and growth. We couldn't be happier with the program and the staff!

Called three times and it always went to voicemail. I left three messages over the course of two…read moreweeks and received zero responses.

Cool place. pretty fun. It's nice and clean Kyle's cool,…read moreJuan was super helpful, however .... I had a very unique issue and had to run around back and forth. They were finally able to resolve the issue but didn't offer me any type of discount ... when they sold me a speaker that had a broken fuse took me 30 minutes to figure it out and it was the last one they had in stock. I was 2 hours late to my gig and they ended up giving me their display because it was all they had of that particular speaker so I could do my gig since I paid full price for a speaker that didn't even work. Christian said he wasn't able to refund me my $650 even tho it was their mistake, so he gave me store credit of $650. I became even more upset that he didnt even give me any type of discount when I decided to use my store credit to buy the most expensive speaker he convinced me to purchase. Then the last straw was when he told me he would call me and let me know when my products arrived and are ready for pick up.... He didn't tell me until 2 weeks later but he was so persistent with calling me in the beginning to make the sale ... I told him I don't check my email and appreciate his calls but taking 2 weeks to let me know it arrived.... Smh. All good I just would be cautious when purchasing with christian he's focused on sales not our happiness. He is quick to make sales and call me daily to check if I'm ready to go back to make a purchase but not so quick to tell me my order arrived and was ready for pick up. Or give me a deal when they made mistakes. Guess that's why he's the lead sales not lead in customer service. I will be back but I'll ask for Juan or Kyle to help me. Other than that I love my speaker I like that it works clear and loud through Bluetooth.

Came into Guitar Center to pick up an online order for a rainbow kids guitar…read more Walking in and I had to look for an employee for help with my order. Walked around a bit and was unsure of who worked here. An employee found me and asked if I needed any help. I responded with I was here to pick up an order. He said he would go to the back and look and see if my order was ready so I waited. I walked around a bit, hoping he would come back and get me once he had my order, but I was mistaken. As I saw him helping a customer at the register, I walked over to the register so he would be reminded that he was getting my order from the back. I was nonexistent and I waited almost 20 minutes before another employee came over to help me. I would understand if the store was packed because I know it is a few days till Christmas however, the store was pretty empty when I came in I was the only one there so I should've been able to pick up my order and leave and not have to wait more than 30 minutes. Maybe I'll have a better experience next time I come in because I did see some fun items for my grandkids.

We're very lucky to still have this music shop in San Jose…read more... Very friendly knowledgeable experienced staff.... I just had the intonation set up on my old Gibson Paul and it plays great... Ask for Terry to set up your guitar... Thank you.

Pretty cool that my son & his dad earned a sticker because they said a specific word when they…read moreentered the store!

Our child has been taking music lessons at the Music Place for the past 2 years, and it has been…read moresuch a wonderful experience! We searched everywhere for a good music therapist for him back in 2024, and we were so fortunate to have found The Music Place as well as a great therapist! Since then, our child has had the opportunity to work with several teachers & therapists - including Janice, Ben, Michael, Asher, Jason & Charles- through an initial assessment, various adaptive lessons, and music camps - every single experience has been extremely positive and fun! His current therapist, Patrick, has been amazing & our child eagerly looks forward to his sessions every week. Over the past couple of years, the Music Place has helped our child's abilities truly blossom, and he has made incredible progress with singing, playing the piano, performing and even composing his own songs. They take a strengths-based and child focused approach, and every staff member has always been so patient and kind with him. The Music Place's motto is "Where learning is FUN and every child is special!", and based on our experience, they completely live up to it! We are so fortunate to be part of the Music Place family!

Update: We absolutely love being part of the Music Place family! Our daughter has gotten really…read moregood at playing ukulele and has successfully completed 3 recitals where she confidently played some of her favorite songs she learnt and practiced with Mr. Chris. She has now transitioned over to learning guitar with Mr. Charles and is absolutely loving it! The teachers as well as the admin staff are very approachable and helpful. We look forward to seeing our daughter's musical skills grow even further.

We bought our digital piano from Music Exchange. My wife visited on a weekday morning (easy to get…read morean appointment), and Armand was very helpful and patient (brought a rambunctious toddler). Very knowledgeable and played pieces on multiple pianos for comparisons. He didn't push any specific model; he was most interested in finding what suited our needs. Later when we ordered the piano from them, it was delivered 2 days later without any issue (the delivery team were professional piano movers, and assembled the piano in their truck before carefully bringing it into our home).

I popped in on a whim (I'd just dropped off my computer at Mobile Kangaroo across the street)…read morebecause, hey, music store! Ann was incredibly helpful. I had (at the time) a piano I was trying to sell, or even give away, because we're trying to get ready to move, and we couldn't justify hanging on to it any more. Despite the fact that I absolutely was not going to buy anything, she went out of her way to help me figure out how much our piano was worth, and gave me some suggestions on piano movers too.