We needed a mattress & were in a hurry. The woman that helped us with taking care of another…read morecustomer & literally toggled between the 2 of us to ensure everyone was being helped out. The sales woman was professional, personable and quite helpful. She didn't try to 'upsell' us and focused on exactly what we wanted. We stayed on budget & were able to take the mattress home with us. We were in & out of there within 45 minutes total. We would definitely recommend this location!

Meta was a great salesperson. She was so knowledgeable and helpful. I would definitely recommend…read moreher if you need a mattress.

If you're looking to purchase an inferior quality mattress, Master Mattress is your answer. Not…read moreonly is the mattress of poor quality, but he is also deceitful. Promised to send me a refund, for the mattress and for the 6 weeks of inconvenience. But he did not!! HE HORRIBLE PRODUCT, AND SERVICE, SKIPPED SCHEDULED DELIVERY, AND IS NOT HONORABLE WITH HIS WORD!!

I purchased two mattresses at once then my log mattress was lumpy so I called they came out and…read morewarranty a new one same thing happened and now he's saying it's impressed from our body's the mattress is not even a year old and they will not warranty it saying there is a stain so it voided out warranty! Be very cautious of this please I'm calling better business on him!!

Bought a "new" bed and frame from here. Delivery kept getting delayed and then received a call from…read morethe sales rep that the new matress was dirty from the warehouse and would be another week to wait if I wanted it. Took them 2 and a half weeks to deliver the matress. Originally when purchasing the matress they told me 3 days... Wasnt pleased with the whole transaction but I did like Pete and Vito (sales reps). Also since I was dealing with 2 sales reps they were both giving me different prices for the same bed frame.

Today I had the pleasure of purchasing my mattress from The Sleeper's Shoppe in Howell. Not only…read moredid I encounter unsurpassed customer service, an extremely knowledgeable salesman, named Alan, all while beating other store's prices. Truly a wonderful experience. There's something to say about shopping from a family owned business! I would absolutely recommend this place!!

Just left the BRick NJ store and purchased a dryer . Edward was extremely helpful , knowledgeable…read moreand not pushy at all . The price was great and they will Deliver in two days ! Would definitely use them for future purchases overall a great experience!

Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately…read morethe TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue.

We recently purchased a mattress from Donna Johnson at the Mattress Firm in Brick, NJ and the whole…read moreexperience was an absolute pleasure! Donna is super friendly, knowledgeable and patient. With her assistance, we were able to feel very comfortable in making a selection on a rather large purchase. (We were leaning towards Tempurpedic when we walked in; she did not hard sell us) She also made sure we were aware of and able to take advantage of every promotion she could possibly offer. Choosing a bed can be a tough (but important!) decision, and doing it with Donna at the Mattress Firm in Brick was a breeze! We are so excited for our amazing new bed arriving in less than 48 hours and couldn't recommend her more highly! Also, the store was SO MUCH CLEANER than other mattress stores we visited!

I will never buy anything from here again. I was sold a bed…read moreon a box and it was out dated 1 year. I had to return it and purchase a different one. Then weeks later the mattress I ordered was still not in over the holidays I was inconvenienced Very unhappy and reported to corporate Two thumbs down

Do not buy the warranty,…read more after many attempts and send many pictures they stop giving me an update and contact customer services by chat because no one answers and keep asking the same questions over and over. After many attempts and sending many pictures, they stopped giving me an update and contacted customer services via chat because no one answered and kept asking the same questions over and over. I decided to write this review.

My husband and I just walked out. We went inside, Mike the salesman walks up and asked how to help…read more I explained I needed either a new trundle bed that fits two twins and is same height level for each mattress or we plant a regular twin frame that had drawers on one side but no headboard or foot board. He gave us a attitude about the mattress because after being asked three times by him "are you SURE you don't want a new one" "can't you just take a look at mine" him then turning to my husband on his last effort "what about you do you think she'd need a new mattress?" I got annoyed and said "we do not need a mattress we need either a frame of trundle/day bed, that's it." He rolled his eyes and let out a sigh while going "fine". I told him I wanted it only in white and after him asking if what he showed me (a studded medium to light grey trundle that just wasn't what we wanted) looked good. I told him "It's not a light enough color for the room, like I said, we need white to match the rest in the room." He gave me a dirty look and raised his voice at me stating "Seriously?! How is THIS not light enough? So your walls are white? Your ceiling? Your floors? Your furniture? Your doors? ALL white?" By this point we got angry and felt disrespected. He brings us to these beds that are again not what we want and he gave more disgruntled noises rolling his eyes (keep in mind he appeared to be in his late 50's-60's) then when he saw me look at the kids section (where they had twins sized frames) he stated with a chuckle "No you don't want those, they're for childish people" and brought us to a pull out couch. He "demonstrates" stating "and you don't even have to be strong to lift this up!" And pulls it out stating "sit" pointing to it. We declined. He says again "sit" we say again "no you were okay" he says a third time "well this is how you decide if you want it and this is where people sit down so...sit". By this point I'm fed up and so is my husband. He tells Mike "you know what we're going to shop around and leave". Mike insists we get pricing on it (and as a former sales person at a car dealership I knew this is how they get your info) we said again "no thanks" he insisted and got visibly angered and gritted his teeth saying "well ya know that's my business card and how you know who I am so you need to do it". Finally I have enough and tell him "we don't need it have a good day" and we left. Worst part is, I actually saw a frame I liked, but hey, guess since it's for "childish" people only (which is precisely what he is) he won't mind not getting paid on it.

Sales person was fantastic. I bought a couple of pieces. Delivery was spot on. I'm going back to…read moreget an area rug because I was very pleased.

I ordered a chaise lounge in mid October 2025 I was given 5…read moredifferent delivery dates to only be called the night before or day of each delivery date saying it was not coming that day. Due to their conversion of a new computer system this is what caused the delay over and over again. It was in stock but they didn't know that I called the manufacturer and several other phone calls to see what the delay was. Long story short They shouldn't launch a new program prior to adequate training A customer shouldn't have to do all the footwork to find an answer. John the Mgr in Brick promised me the 4th delivery date which never happened. Doug the Mgr in monmouth junction warehouse and Julio in the Suferin ny warehouse were the ones that finally figured out the issue and finally got my piece sent to me. So thank you to the warehouse staff!