I would like to begin by addressing my recent 'one' star review of this yelp business account. I…read morewas notified that my review was taken down due to lack of detail. compounded by, I think, the owner of this account said he had no record of me in his files. Last Fall I had an issue with my refrigerator. It was only three years old and stopped maintaining desired cold temperature. When the technician arrived we discussed the problem and he began troubleshooting the issue. Subsequently, he then dismantled the interior of my appliance. Then accessed the refrigerators self diagnostic system. The verdict was, it could be the mother board, but couldn't guarantee that was the problem, but a likely culprit. I decided to move forward with replacing the mother board since the unit was brand new when I purchased this home, three years earlier. After repair was completed ten days later and payment in full for parts and labor. It was apparent the mother board was not the issue and the same problem persisted. I sent a text to Angel Appliance to see if the new part was of any value and I might be prorated for it or any parts that might be useful to Angel Appliance on any future repair that they might encounter ( as I had decided to replace the appliance ). I did not receive a response to my text. After purchasing and installing a new refrigerator, I had a similar issue develop with the new unit. I called my electrician who checked my electrical panel and all was in order. However, the receptacle behind the fridge turned out to be tied in to an adjoining GFI receptacle, a definite no-no according to my electrician and the apparent source of my problem. One of the first, if not the first of troubleshooting considerations. What I've learned... I purchased this home after it was flipped subsequent to a complete remodel. I recommend to anyone who buys a flipped property to do a deep dive into infrastructure during your pre purchase home inspection, especially your electrical components. Thanks yelp, for the opportunity to resubmit a more detailed review. Also I would like to upgrade my previous review to three stars. For four reasons. 1. Yelp's support of their business account holders and their requests for review scrutiny. 2. A valuable lesson in doing in depth research. 3. The opportunity we all have to live and learn via our personal and business experiences. 4. This business account holders vigilance in monitoring his account reviews ( especially the ones that aren't 5 star ). Seriously, no need to get all defensive. I did't correct my review, I simply added more detail at Yelp's request, after my previous one was taken down, So, thanks for the opportunity to post an honest detailed review. I mean you have only three reviews on your page, Also, it wasn't three years ago, it was last Fall 2025 ( and you said I didn't exist in your files ). My point was, since it seems to have escaped you. First things first, had you done troubleshooting the simplest thing first ( the receptacle ) as my electrician indicated, "Should have been one of the first, if not the very first" thing to look at. We both could have saved lots of time and money. A three star review seems quite adequate. Enjoy! And congratulations 50 years in business!

Very kind man came to help me out. Problem fixed in 5 minutes. He explained thoroughly the problem…read moreand what to do if it happens again.

Very pleased with the service provided. Tom found products fitting all my requirements and…read morepreferences in a polite and friendly manner. Communication was excellent and the products were delivered quickly and professionally. The prices were comparable or less than several other companies I had looked at.

What can i say about tom phillips appliance except that he saved us when we were searching for a…read morenew refrigerator during this pandemic. Tom was kind enough to sell us the floor model we loved and delivered it the very next day. I would recommend him and his staff wholeheartedly! The gentlemen that delivered the fridge were wonderful too. With all the craziness in the world today to have found such a gem makes you feel like everything really will be ok! Thanks Tom!!

Excellent service and prices! Great service, delivery men and knowledge of products! Will…read moredefinitely use them again!

Terrible cust service. Was literally told by the owners son , " Once the appliane leaves here its…read morenot our problem"! Spent 3000 on a washer dryer pair. Was told it was the best they had. It was delivered 2 weeks after I went in and paid for them. On install I asked if they can change the doors so that the dryer was on the left but was told its better the way it is now. They were in a rush and i figured f it... ill do it. 2 days later after install we noticed water in the pedestal. called them and was told not our problem call Electrolux. Had a repair guy come a few days later and said the hose that fills tub was cracked possibly due to someone dropping the unit. They replaced the hose but water had sprayed inside the washer all over componets and still had about an inch of water in bottom of unit that he couldnt get to but said it would evaporate fast. Washer worked for a few days then one day i heard it start by itself... called elecrolux again and repair guy came and said it was the control board. changed it a week later cause he had to order it. Was fine for about another week after board was changed then again, machine started by itself again.... anyway this went on for another 6 months on and off and had more down time then use time. Finally after 9 months of nothing but problems and going back and forth with Electrolux they warrantied it for a replacement. Said original company would replace and install at no charge. Called appliance galley and woman in office said she heard no such thing and they have to wait for a letter from them to replace and then they would have to send a unit to appliance galley for me. Called Electrolux and they said email and letter was already sent and that AG will replace unit from there stock and they get reimbursed from Electrolux. Call AG again and woman answered again statin " that's not how this works and they will not use their stock. LOL. Your a dealer of company why? Again its not our problem. I had to spend another 2 months back n forth fighting and had electrolux hire a company other than APPLiance GALLERY to come deliver washer and install. 11 months after purchase i finally have a working machine . I will never do business with this company nor recommend these nasty ppl. even the owner never returned my calls. Owner, son and woman in office are horrible ppl.... stay far away!

Purchased a Speed queen washer and dryer from them. The dryer from day one makes an intermittent…read moreloud rattling/ grinding noise. Called Ajay appliance requesting they replace the unit with another and was told I had to contact an appliance repair company for them to evaluate or call speed queen directly. So much for a local mom pop store who services their customers. I will never purchase or recommend them again!

Was given a widow of between 2pm& 4pm. It is now 630pm and no show and no call…read more Would not recomend to anyone.

For those of us with little knowledge of the workings of appliances we can only hope we find an…read morehonest merchant that will solve our problem and not take advantage of us. Quality is that merchant. Glenn took a call for me over the phone on a Sunday and rather than schedule a house call he gave me a few tips to try before we scheduled a visit. As a result of these suggestions my washing machine is working as it was prior to my phone call and at no cost. Thank you Glenn. I promise that in the future if I have a problem or I am asked for a recommendation for an appliance service Quality Pre Owned will be my recommendation.

I have never written a review online, but dealing with these guys has been a nightmare…read more Consistently unreliable and dishonest ... Takes your money and doesn't deliver etc etc..

Just left the BRick NJ store and purchased a dryer . Edward was extremely helpful , knowledgeable…read moreand not pushy at all . The price was great and they will Deliver in two days ! Would definitely use them for future purchases overall a great experience!

Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately…read morethe TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue.

This may be a fine place to buy an appliance, but if you need service I wouldn't use them again…read more After 5 months and 7 visits to our home and coming out with different parts, they still could not fix it onsite. The last visit they removed the dishwasher from our home to fix in the shop. One week ago they scheduled us for a reinstall of the dishwasher that is supposedly fixed. After making me take another day off from work to wait for the install...you guessed it...they didn't show up. The service manager when I called, Ralph, was not at all apologetic, just said it was a mistake we were on the schedule for today and they will have to reschedule yet again. I have given up hope that the dishwasher will actually work if they do manage to get it back to us. I don't know if there is a better appliance repair or if this is the quality of service in 2022, but I would NEVER use them again.

Our ice Maker needed a minor fix. We had the same issue happen about a year ago or so and had…read moreanother company come out and fix it in about 30 mins and charged us about $125 (no parts). Same issue came up and the company we used were almost 3 months out for appointment, so we tried Jersey Coast Appliance. The man came out and was friendly and respectful enough but was unable to complete because he indicated he was Claustrophobic and needed another man to help him since it entailed going into crawl space to connect/fix drain hose and needed to reschedule. Two weeks later he came out with a second guy, and they fixed it in a few minutes (no parts). Then the bill came....$394. I was so shocked I paid while my head was spinning. I got no receipt but was told I could request one and when I called and asked about getting invoice, I questioned the bill and I was pooh-poohed by the lady in customer service (basically it is what it is). I don't pay my cardiologist this much per hour. I hoped it was a mistake but when I finally got invoice in mail (they didn't offer to email) it confirmed the cost and that they were only here for about half hour. "CAVEAT EMPTOR"

Alpha Appliance I would highly recommend. The tech came out within an hour and a half from the time…read moreI called and on a Saturday. My gas dryer was squeaking and the drum wasn't spinning as fast. Within minutes he had it apart and diagnosed worn rollers. He had parts on the truck and it was repaired in 45 minutes. Great job! The dryer is about 12 years old and It was cheaper than buying a new one

Your guarantee is good until your check clears. Then your on your own. been waiting for 4 years for…read moremy part to come in After spending $2,800 on my thermador

another company sold our stove out from under us and jersey coast sales was awesome and expedited a…read morestove for us... and 4 attempted deliveries where someone stayed home from work and they never showed and each time the delivery guy called he used a blocked number. finally had to have my son go down there and demand the money back with a trpd officer. 2 other people were there for the same reason as us. NEVAH AGAIN! buy at your own risque

This establishment has the WORST customer service. They have rescheduled my service appointment…read moretwice and just told me their "repair man" is on vacation for the next 3 weeks. I have not had a functioning refrigerator or freezer for almost 4 weeks now. When asked to speak with the manager they told me the manager is out to lunch and will not be back until next week. This is embarassing and unprofessional. How do you run a business like this???

Better customer service. Responsiveness to phone calls. Timely installation of parts when ordered.read more

Guy name John I believe came by a year ago November. Tore apart my oven and took the model board…read morefor rebuilding and said he will bring it to a company to get rebuilt. He insisted on being paid in full. Haven't heard from him in 12 months. reluctantly I called recently and he answered, when I remind him who I am he hung up and it has been voicemail ever since. # Scammer‼