Came in for a tire leak, was greeted very nicely and explained my situation to them. They handled…read morethe repair and gave me what the cause was. Would highly recommend.

I walked in to get tires as my back driver's side one had blown out on way home from Christmas in…read moreOhio. So I was driving on my doughnut spare. They fit me in to their schedule, got me a good price on a nicely ranked tire, and got me in & out during a hectic day. Plus walkable distance from a couple of restaurants and the Castleton Square Mall, where I needed to take some presents back anyway. Worked out all the way around!

Wonderful service, super efficient and quick. Accidentally…read morecame at the wrong appointment time, but they were still able to work with me, which I very much appreciated. Thank you, DT. You're the best! In and out within 15-20 mins.

Toronto e 82nd Indianapolis Indiana Zachary refused to service my tire stating that all tires…read moreneeded replaced when in fact my two front tires passed with a 4 and five and only my back tires read at a 1 and 2 and the manager bill came and did nothing about it

I've trusted this repair shop for at least a decade. Yesterday I took a car there purchased "as is"…read morewith an incomplete maintenance history. The dealership outlined repairs costing several thousands of dollars. After paying for an inspection ($10 to $22-ish depending on whether you're a Firestone credit card holder) to determine the car's immediate issues vs. longer term repairs, it was hundreds not thousands. After the inspection I was emailed their findings with an itemized cost estimate. There are additional discounts and special pricing for Firestone credit card holders. Over the years, I've found those deals helpful for tires. My review is specific to this Firestone location. Locally, this the only Firestone I have experienced. I've visited other locations out of town and had good experiences because they can look at my car's repair history. That's another benefit.

I honestly don't trust my vehicles anywhere else (we've tried quite a few of the shops around…read moreCastleton). Myk is always great to work with, and we've actually established a great relationship (I've got my own nickname and everything). Myk has never tried to upsell me on nonsense repairs for my kids beater cars (even though that's their job, to sell stuff), just getting them fixed and running. I'm sure everyone has a bad experience with someone they do business with, but we trust that if something happens after the fact, they will take care of it and make things right. Trust is a huge thing, and Myk at Firestone has my family's.

First off, Screw potholes in Indianapolis. They are everywhere, and I wish I worked in the Tire…read moreIndustry ($$$). Anyhow, my review is mainly about Tire Barn. I nailed a pothole, called them up and within the hour I had a brand new Tire. The customer service was fantastic, and the quality of the work is great! The checked my other tires, and topped them off with air. If your in the castleton area and need a new tire. Give them a call!!!

Please read…read more.. Unless this is an "I must have now" tire purchase, DO NOT go to this location. This location for anything. In face I suggest not going to Tire Barn for anything at all. Their cooperate office is just as bad. Three problems: For starters, they broke my TPMS sensors upon installing my tires, and I had to make three visits to get the correct ones and have them installed. Second the money I paid for a warranty was "not paid" according to their system. This is also a store where the entire staff was replaced, it was cash if you were wondering. They also said you can't purchase a warranty on tires you don't buy from them, also a lie. The tire that blew had no damage, the inner seam tire completely around the inside of the rim with an explosion. Pirelli and two technicians at discount tire said this was from apparent installer error. To close, none of what happened was fixed by Tire Barn, and their upper management did nothing but say they can't determine if this happened. Oh yea, and the money could not have just left... I advise you to go across the road to a Discount Tire. Don't end up regretting it. It's a shame this company is operating.

Guys were nice and got me in quick. Unfortunately they gouged one of my tires when they pulled it…read moreoff the rim, completely defeating the point of my visit, to swap current tires for seconds before trade in. Didn't see it until I went to sell the tires, they never mentioned it. Waste of $150.

Needed a tire before and they had what I needed and it didn't take long to put it on. They are…read morejust not punctual in opening on time. The sign says nine o'clock but it's now after ten and they are still not opened. No way to do business and you have to sit and wait on them.

This Best-One of Indy location in Carmel provides outstanding service. I've taken my vehicles here…read morefor tires and front end alignments. The technicians always find and fix my issues no matter how elusive it is. The front desk staff are always friendly and helpful. I'm very impressed with the consistent outstanding results I receive and I'm even more satisfied with their prices. Give this place a shot and I'm sure you'll agree with me. Great service at a great price.

Those working the service counter are respectful of their customers. Responsive and helpful on…read morephone and in person. Waiting room leaves something to be desired, but they are good about estimating wait times or recommending drop off.

These guy are honest, transparent, and affordable. They're the best. They can do just about…read moreanything.

Would give zero stars if that were an option…read more I originally went to Best-One of Indy in Castleton for new tires and had a good experience, so I returned for an oil change. Big mistake. The oil change itself took about 30 minutes. Then they told me I needed a cabin air filter. Fine. What they failed to mention was that I'd be sitting there another 20 minutes waiting for someone to deliver the filter from the parts store. Then came the bill--$120 for an oil change and cabin air filter. They claimed my car required extra oil, which supposedly justified the higher price. I've looked into it and can't find anything that supports that claim. Unfortunately, that wasn't even the worst part. Within days, my car started acting up. A warning light came on, it struggled to accelerate, and the dealer found a cylinder misfire. The code cleared, so I drove it home. A short time later, while driving around 35 mph, the engine shut off completely. Thankfully, it restarted, but it began idling high, and there was a metallic clanking noise coming from the engine. I took it back to the dealer. After running diagnostics and performing another oil change, they determined that the aftermarket oil filter installed by Best-One was causing the problem. I had to pay another $285 to correct an issue that never should have happened in the first place. As soon as the correct filter was installed, my car ran perfectly again. I emailed Best-One twice requesting a refund and reimbursement, and provided all documentation showing them that it was caused by their faulty oil filter. No response. I filed a complaint with the BBB. Still no response. I've now filed with the Indiana Attorney General. My only other option is to file a credit card chargeback and absorb the $285 repair bill myself. This wasn't just poor customer service--it was a complete lack of accountability. They took my money, created a much bigger problem, and then ignored every attempt to make it right. Avoid this location. I drive a very common vehicle. There is absolutely no excuse for an oil change to end with an engine shutting off in traffic and hundreds of dollars in additional repair costs. Don't find out the hard way like I did.

I had what is called a run flat tire. I originally went to Big O Tire and they quoted me a price…read morethat I thought was high and it would take a week to get the tire in stock. I called Goodyear and their price was much lower and they already had the tire in stock. I made an appointment for the next day. I went to my previously scheduled appointment and I was the only customer in the building. I was greeted by a Service Tech. They require a mask and social distancing. They pulled my car back for inspection...checked all my tires and replaced the bad tire. When my car was returned to me, they had everything protected with paper. Although I was expecting to pay one price, when I received the bill it came up about $50 cheaper then I was expecting. Great service and very affordable price. I'll be taking all my vehicles to Goodyear from here on out!

Signed up online for a "free car care check" that is being promoted on their website. When I…read morearrived at the appointment time, the guy acted like I was an idiot and said "I don't know what you're talking about." Tried to explain to him what I had seen/literally scheduled an appointment for on the web and he said: "things like this are more complicated than free. We charge $135 for that and you have to leave it over night." Classic example of corporate and local branches not being on the same page. Don't be lured here by "free" offers: even if they were free, dealing with rude staff at the branch and dishonest advertisement by corporate is not worth the savings.

José and Herman are great!!! Very acknowledge and helpful!…read more I made and align and balance and they let me know a few things I needed to get done, so I ended up also replacing my tires! They're great, the prices are great and the service and effectiveness are fenomenal. Definitely I will recommend them and I'll come back whenever I need something related.

They were super helpful! I drove in with no appointment, not knowing why my car was shaking and…read morethey got my tires balanced in about an hour. Super nice staff. Super knowledgeable. Would definitely go to this location again!

Have been used this location for several years. Staff is pleasant and don't treat women as targets…read morefor $. Unfortunately, that attitude still exists on our society. Pricing is fair. Always answer questions honestly (I do my homework!) 1 suggestion: Check e-mails first thing in the AM since the website allows scheduled appointments. 2x I've called to check status in the early afternoon and they weren't aware my vehicle was there. I leave instructions to access the vehicle / key when I schedule in advance.

I would give this place 0 stars if I could. My husband took…read moreour 2017 Ford Fusion to Xpress Pro Tire & Auto on July 1 after the check engine light came on. We had already had the code read at AutoZone, which pointed to the canister purge valve. The experience got off to a bad start because, despite me speaking with Paul the Monday before, the shop didn't even know he had an appointment. They performed their own diagnostic, and the mechanic took the car on a 20-minute test drive. With today's gas prices, that wasn't ideal, but we accepted it because we just wanted the car fixed. Unfortunately, it wasn't. Just two days later, the check engine light came back on. I called and scheduled another appointment for July 8 at 10:30 a.m. When I arrived, Tyler told me they couldn't guarantee the car would be finished that day. Since this is the only vehicle my husband and I have, I had no choice but to postpone the appointment until July 14 at 2:00 p.m. My husband took the car in on the 14th. After another diagnostic, they claimed the problem was again the canister purge valve, along with a fuel tank filler neck, quoting $1,259.99 for that repair on top of the canister purge valve. What doesn't make sense is that this issue supposedly didn't appear on the original diagnostic on July 1st. We were then told they needed to speak with the district manager, Anthony, because there were no notes in the system from our July 1 visit. We were told Anthony would call me to discuss how they planned to resolve the issue. He never did. I've called on Tuesday, Wednesday, and Thursday, and each time I've been told they're "working on it." Meanwhile, we've been left without answers, and the problem remains unresolved. At this point, I have completely lost confidence in Xpress Pro Tire & Auto. I paid to have my vehicle repaired, but the original issue returned almost immediately, and now I'm being presented with an expensive additional repair that wasn't identified the first time. On top of that, the lack of communication and failure to follow through on promised callbacks has been extremely frustrating. At this point, I will only accept a full refund. If this matter is not resolved promptly, I will be filing complaints with the appropriate consumer agencies and contacting local news stations to bring attention to my experience.