They responded to my call very quickly. The tech accurately diagnosed the problem and gave us a…read morevery reasonable quote. When he came out the next week to do the work once all the supplies were in, he completed the job, left our house clean and the actual amount we owed was about $80 under his initial quote. We'll definitely continue to use The Service People for all our plumbing needs.

I found The Service People Inc on Angi's list. They came to quote installing a new hot water tank…read moreand were double the cost of another quote I had. But they lowered their price to match and did the work the same day. I recommend them.

Ryan continues to be my go-to for plumbing, going on 10+ years. He is quick to get back to me, find…read morea time that works, and does a great job. Reasonable prices, and very friendly. He has fixed downspouts, toilets, faucets and installed tankless water heaters. Highly recommend!

I had Ryan out for a minor plumbing issue which he handled quickly, professionally and reasonably…read more In the process he identified a very slow drip at my main water main. Ryan found a failed part and was able to repair the valve instead of replacing the whole thing. He saved me from a very expensive and messy repair! I would call Ryan for any size repair. Great plumber who really cares!

John showed up promptly, discussed my options, and gave me a free estimate. I decided to opt for…read morereplacing my hot water tank with a new similar one, and he had it replaced before lunchtime. He and his teammates (who showed up to help) were all very friendly and helpful. Very happy with the work and will certainly be happy to hire them again.

I called on Tuesday needing a non emergency plumbing repair and they scheduled me for Thursday…read moremorning. I received a call from Ron that they had a schedule change and could come Wednesday morning. Upon arrival very professional. After investigating the repair needed Ron informed me of what they were going to do and the materials being used. While working on my repair my nieghbor had a repair need and they fixed their repair while here. Outstanding service. Thank yo

Jim and Robby of the Drainworks, located in Westerville, OH, arrived on time and were professional,…read moreknowledgeable, friendly, and completed the task. They took the time to diagnose my problems and to provide a solution to my kitchen sink and laundry overflow problems, which they quickly resolved. They took the time to explain the causes and prevention methods that could be employed. I would highly recommend them and their company for anyone who has plumbing problems.

I highly recommend this company. They recently cleaned and repaired our downspout and drainage…read moresystem that posed some very challenging root problems and had the work done perfectly within a couple of hours, using the latest high-tech equipment and good old sweat effort. Their pricing is very reasonable and their estimating and work very prompt, on time and all around excellent. Drainworks is now on our permanent call list.

Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and…read moreapathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!

The most professional work we have had done on our system on 25 years. Unfortunately, we needed a…read morenew motor and the did what they said, with quality parts, and timely and friendly service at a fair price. Thanks again Taylor with the work and Rosy for great communication. Would use them again.

This is a fantastic company! Nick was amazing as he helped me diagnose a problem with my sump pump…read morebattery back up controller. From just an email detailing the problem he took the ball and ran with it, contacting the pump manufacturer rep and getting all the details he could. Ultimately I decided on a full replacement system (new pump, back up pump with controller and WiFi monitoring) as the old system was 6+ years old. Very very pleased and now feel my sump situation is well under control and monitored. Going to have these guys back for additional plumbing upgrades in my home. Polite, prompt, courteous and with a definite customer service is important attitude. Hard to find these days - Nick is a diamond in the rough! Good pricing - I could have gone for cheaper but the quality wouldn't have been there! A very satisfied customer.

These guys are honest guys. I knew the owner when he worked at another competitor as their lead…read moremanager. Did a ton of work for our rentals and was always professional and communicative. After he left, the company went down he drain (no pun intended.) I found out that Brent started his own business with Nick doing plumbing work. They do a great job and I call them for all of my plumbing jobs. The only problem I think they have is that they are pretty busy, so sometimes it takes a while to get out to us so if you have an immediate problem, I would call but not sure how quickly they can respond due to the amount of business they are experiencing.

I called at closing time for a plumber because my rental property had a clogged toilet. The lady on…read morethe phone was very nice and didn't hesitate to send a plumber to look at the situation. In route he quoted me a price and I agreed. When he got to the house he said the toilet was flushing fine and he didn't need to use the auger. He reduced the price and only charged me a service call. They seem very honest and I would definitely use them again.

Installers were polite and kept things clean but the lines to the tub they installed leaked into…read moreour walls and when we contacted the owner he didn't return our call for 3 days ( even though we told him we had to shut our water off because of the leak). I would not use this company, if things go well it's fine but if there is a problem the owner drags his feet to do anything and only does the bare minimum and with us refused to guarantee the work when the repair was done.

Called with an arrival time! Prompt, courteous and friendly. Determined problem efficiently and had…read moreeverything working again quickly!

Nick and his coworkers that came out 2 times for us, were excellent! I'm so pleased with all their…read morework and expertise! I wouldn't call any other company now that we've worked with them! 5 stars all the way!!!