Mr.Rotor is probably the most honest , most professional, most reliable and gets the job done. I am glad I came across this plumbing company, probably will never try any other. read more

The only positive I can say is that they did show up quickly. But they did not fix the problem, although they said it was fixed and charged me for the work - but less then an hour later my tenant let me know it was not fixed. Basically I could have flushed the money down the toilet and had just as good of a result! They don't give you prices until they come to the house so they did send someone back but he wanted to charge me even more the second time, to do the same thing he charged me for the first time! I used a coupon for the first service for 25%, that they did not want to honor because I was not there in person to give him a paper copy of it and after calling the main office, they finally accepted it but the second time they came out, after not fixing it and billing me for the first time, they had the nerve to ask for even more money than they asked for the first time to come back out and the problem they should have fixed the first time. I was told by the office that the person who came out first didn't have the right tool for the job, but regardless he did the job and said it was working when it in fact wasn't. I generally use another company but they were booked several days out this time and I thought the service would be the same with Mr. Rooter but sadly the service was not the same and my problem did not get fixed, although I did get billed. I ended up getting an independent plumber out and he fixed the problem that Mr. Rooter could not fix and charged me less money to actually fix my problem as opposed to Mr. Rooter charging more money to waste my time and not fix my problem. read more

Unbelievable ineptitude. It's easier to just go without water than to use this company. Called for emergency service. Sorry, can't get there until next morning. Called next morning. Sorry, since we couldn't fulfill the job last night you have to reschedule and we're booked till Wednesday. read more

Work quickly and efficiently. I only gave 3 stars instead of 5 because I do not recommend using the after hours service. We were unable to shut off our water at almost midnight, worried that my bathroom would flood, we called. The technician came in looked at it, said he doesn't have those parts on his truck and how would I like to pay. That was it. He took the $100 after hour payment and left. The next morning one of the ladies at the office called and asked did the problem get fixed. I told her absolutely not. The tech was in home all of 5 minutes and 3 of those minutes was him taking payment. They sent someone over that was already in the area. He looked and said he knew exactly what it was and that he'd be back. He was back 20 minutes later getting the job done. read more

We have used several plumbers in the Temple area and have have been the most satisfied with Mr Rooter. They are very good at keeping you informed of when service persons will arrive. I find that they are honest and friendly but get the job done quickly. The prices were fair for the the issue at hand. Our last problem was a broken pipe under the slab and JT our tech was fantastic. I will not hesitate to call on Mr Rooted in Temple for any plumbing need. read more

Mr. Rooter Plumbing of Temple - Plumbing Near Me

Lack of sympathy, care, and communication from the scheduling staff. After the technician did not show within the scheduled window, I called for an update. Brandy assured that they were late but someone would for sure be there. I tried again 5 hours later for another update when no one had arrived. Again I was told someone would come, but I'd have to wait until another day. She informed me others were moved ahead of me. read more

I commend the plumbers chad and mike. These two individuals were professional and knowledgeable with the work they did at my son home in Killeen. Now the sub contractors hired by Mr Rooter was horrible. They came to perform the digging late or not to bring personal to do the job hired to do. They charged extremely a large amount of money to do the start and finish of the job. I think if mr rooter is to hire a sub contractor then they need to take responsibility for the completion of the job. 254-368-8424. Supervisor named SHARLENE needs to remember the customer is always right. Not her horrible unprofessional and rude attitude read more

I came home from work on a Thursday to discover my water heater leaking and absolutely soaking my walls. In a panic, I called Mr. Rooter, because I saw they made 24 hour house calls. They sent out their technician from Copperas Cove, who changed out the flex line. Less than two hours later, I had to call them back for another leak. This time, the technician said I needed a new water heater, and that he would be back the next day around 11am to install it. The next day, the restoration company came out to dry my walls, and the technician called to say that he thought it would be better if he waited until the walls and the platform the heater sits on we're all dry before installation. (this was on a Friday) He says he'll be there Monday, and said he could work around my schedule and get here around 6:30pm. I finally called around 10 past 7, but didn't get an answer. A few minutes later, he calls to tell me that there was an issue with the permit, so he couldn't do it. He'll be there the next day. Tuesday rolls around, and not a word from the plumber. I call the local office around 7:45pm, and they don't have a clue as to why he hasn't been here or gotten in touch with me. They give him a call. Close to 8, I receive a phone call from dispatch giving me the same story from the day before. I'm typing this as I sit here for the 3rd missed appointment in a row, and 6th day in a row with no hot water. No h whatsoever. We can't do dishes. We can't wash clothes. We can't cook, because the dirty dishes would pile up. We can barely shower. My husband and I have both taken (some of our *limited*) time off from work, so we could wrangle our dogs and make life easier for our plumber. When I brought this up, all I was told is how inconsiderate it was of them, and that my message would be relayed. ***Update: We finally got everything done, with (so far) satisfactory results. The plumber and his helper came out on a Saturday to work. This day, they were professional, friendly, and efficient, so I updated my review to reflect this. read more

I had a busted 1/2 inch copper pipe. I called Mr. Rooter of Central Texas at 254-755-6661. They came out and quoted me $748 to repair the pipe. In my opinion that was over the top to repair so I declined. When using Mr. Rooter ask to give you an estimate before showing up. If you don't, you will have to pay the service fee call of $70 if you don't like the repair quote. Normally Mr. Rooter does not give estimates. Subsequent to them I had another plumber come out and quoted me $150 - $200 but he didn't have the parts to repair. Our insurance adjuster quoted $175 to repair. I finally got a plumber to come out and he charged me $325 to repair which in my opinion was 2x the going rate but given the circumstances of the situation in Texas I got the job done. My advice is if you use MR. Rooter ask for a free estimate first, if they refuse go to your next plumber. Based on my experience Mr. Rooter will charge you 4 times the going rate. If possible always get 3 free estimates from reliable plumbers. read more

Worst company I've ever dealt with ever in my 60 years of dealing with people I called them on the day after thanksgiving. They told us all our pipes needed replacing now! Not to use the restrooms but sparingly and without toilet paper and that it would cost us $25-30K to remedy the issues. When we got a second opinion from Jason Jennings none of this was true. We had one small issues under our tub area that will need repairing later on down the road not immediately. And it wasn't going to cost me an arm and a leg to do it either. They ruined my holiday and told me lies. I'm older so I guess they thought I was easy prey. read more

Would recommend them. Reasonable prices, explained what and why they're doing things. Professional and courteous.

Professional and fast service much cheaper than I was quote from a competitor. Highly recommend!!

Thank you for quickly responding to our issue today. The service was excellent and timely. Martin was fantastic. Response time was great, especially for a Saturday. Will definitely call again in the future. read more

We had a backup issue in our house coming from our Kitchen sink area, so my wife called Mr. Rooter. They came out and troubleshot the system and it basically looked like we had a busted pipe under our house. A dig crew was needed to excavate under the house. This process began Monday 26 Sep. The dig crew arrived Wednesday 28 Sep, we were told 8 am and they showed at 11 am. The 40 feet of digging was completed Friday 30 Sep. Plumbing was done Saturday and Sunday to fix the broken pipe. The City Inspector was scheduled for Monday and Tuesday, showed Tuesday. Diggers showed back up to backfill on Thursday, but did not show up Friday because of a separate site location. They had an issue with a truck, accident, for Saturday, so digging did not complete until Monday, 8 Oct. Throughout the initial process the 2 techs, Chad and Mike, were courteous and respectful and kept us informed. However, after we called the Operations Manager, Sharlene on Monday to inform here of our frustrations with the digging crew and since we had to pay extra for rock (understood) I wanted to know what compensation the company would provide due to the igging crew taking so long. Long story short, we got nowhere, she was disrespectful to both me and my wife over the phone. I explained to her that both Techs told me the diggers overbooked themselves and when we called into the office over the weekend we were informed that multiple people called in complaining of the digging job not being completed. However, once Chad and Mike showed up on Monday, they spoke a different tune and mirrored what the Operations Manager Sharlene told me on the phone in direct contrast to what the techs told me the week prior. On top of it, Mike approached and talked to me the entire time in a very unprofessional manner and was disrespectful to me the entire time, as well as lie to me about where the diggers were on Friday, that NOW all of the sudden they were NOT overbooked (talk about toeing the company line that the Operations Manager stated). Also, he stated we were expected "Unrealistic Expectations' on the work being done. When I mentioned I took the day of to work on my yard and now I can't, his response was, you can still go back to work, seriously? Talk about ZERO customer service support. Up to this point I had been very frustrated, but was still not sold on not going with company ever again, however once Mike spoke to me in this manner it made up my mind. I also did not realize that a 5 year plan (Advantage Plan) was an extra cost. I realized this once I saw the itemized bill that we were charged. We were never asked about this and when we were told about that we would be getting it, assumed that is was included in the cost because of the high amount we were spending (over $27,000). It is obvious to me that this company is better at covering their rear than taking care of customers and with attitude and lack of customer service support, I gave them every opportunity to make this right, but it is obvious that money is more important to them than taking care of customers. I am fed up and done. I don't know why my fb lists my location as SF, but I am in Killeen, TX read more

Avoid these people like the plague. They totally ripped me off. I was told on the phone that there would be no charge for an estimate, but when the guy got here and spent all of 5 minutes assessing the situation, he read a number out of a binder to estimate the job. My mistake was apparently asking how much it would cost me to get something else fixed. Another minute and another glance at his binder and apparently that was worth $69.95 for a house call, and their estimates were roughly double that of a couple of very friendly and helpful independent contractors here locally (yes, there are some who do clear pipes.) The "home of the $129.00 drain cleaning" bit is an outright LIE. Their estimate was more than double this, and that was their standard charge (right out of the binder.) I will never call some big chain plumbing company again. They are obviously in business to fleece you, while local independents live or die by their reputation. Lesson learned. read more

My wife called them about an issue with our gas water heater and the guy comes out and 'inspects' it by lighting the pilot and turning it up. I wasn't there, someone else was. He then calls me and tries to sell me a new one for $1800 because he doesn't trust it after he made the repairs (which he's implying he's done which he hasn't). He basically tried to turn a service call into a sales opportunity. read more