I got a flat on the highway while working out of town. Chose this business at random and so glad I…read moredid. They were so friendly, prompt, gave estimate over the phone. Very kind, safe staff. Would highly recommend and use again without hesitation.

Joshua was fast, courteous and friendly. He went above and beyond and also looked at my tire to see…read morewhat I can expect from the repair shop.

always has been a great help for my vehicles, honest, and does the job right. I would recommend him…read moreto anyon.

From the owner: Light duty vehicle towing company that specializes in Accident Towing, but also performs Break-Down…read moreTowing, Lockouts, Jump Starts, and Vehicle Recovery Services.

Fast and affordable service Friendly and helpful…read morePromised a time and arrived on time Would use service again in the future

This company and the owner Scott are incredible people and our family can't thank Scott enough for…read morehelping our daughter in a difficult time. He provided her with transportation to her car broken down on the side of the road, got her car started, let her know what the problem was and gave her a repair shop which she followed up with that resolved the issue. When your a parent who worries about your daughters well being who has broken down it's a comfort knowing there are still plenty of good people in places like Bozeman Montana that go above and beyond to help. Gary Dunn

Thanks to the snow, I slid off the road on the edge of town. I called Black Stack at the…read morerecommendation of a person that stopped to check on me. The lady that answered the phone was friendly and understanding. She checked with her drivers and said one would be out to pull me out in about 30 minutes. The driver was friendly despite being very busy. He took great care in moving my car after explaining to me what his plan was. I'd definitely recommend Black Stack to anyone need road side help.

I have used their services twice and they gave an immediate response and have the best customer…read moreservice at a very economical rate.

I have a 2010 Mercedes Sprinter Van that flat out Rocks! Recently the Mercedes warranty on the van…read moreexpired in perfect time so the power steering fluid leaking all over the place wouldn't be covered under warranty. Mercedes of Billing said the van needed a new power steering line and that would cost $550! I decided to balk at their fix and find someone (rare) in Bozeman that would work on these "unordinary" diesel vehicles. Bill at M & W repair said he would have a mechanic take a look and see what could be done. This place is OLD SCHOOL Montana.....Like before Bozeman became Bozangeles. Get it strait that you are not a "special flower" when you are there. They are there to fix your diesel rig, thats it! No Espresso while you wait. If you are nice, they will be nice. Within 20 minutes or so the mechanic (wish I could remember his name) came back to me and wanted to show me the problem. He brought me back to my rig through a mixture of Big Rigs, pickups, an ambulance and some old school welders, vises, hoses, mixed with state of the art diagnostic pods that looked like they belong in a surgical suite, pretty surreal. He got a me a creeper to lay on so we could look under the engine....Basically he showed me why he thought the brake line was not bad, by evidence that the leak was coming from above the press fitting at the top of the line. He explained the pressures of the various power steering lines and susceptibility of them leaking under engine power, and all he had to do was tighten them up. He recited from memory....got a 1/4 turn here, full turn there, 1/2 turn there. With the engine running, there were no leaking in the high pressure lines. This was a simple fix for sure, but M & W could have done what Mercedes of Billings wanted to do and charge $550 for a new line without trying to clean, troubleshoot, tighten bolts/clamps and explain their thoughts! Hats off M&W Repair!

UPDATE: If you can…read moretolerate moderate customer service and prices that range from moderate to high, this might be the shop for you. While not overly hospitable the mechanics working in the shop WILL SURELY fix your truck up. You might end up calling for updates as they in my case were not forthcoming on info, but again I do trust them to fix the issue. Be sure to communicate to them that you need to authorize any additional expense if your concerned with the costs at all. For the actual quality of repairs alone and for absolutely NO other reason I increased the rating by one star. --------------------------------------------------------------------------------------------------- I have used M&W now for a year (with two trucks) and I will share my experiences with you for that time period. Initial appointment was ok, these folks are not overtly friendly. Theres' a woman that answers/screens the calls and runs the front desk/payments. Then There's Bill who runs the service department toward the back. Again neither of which are particularly friendly, but not overtly rude either just seemingly indifferent. Over the course of the year they performed the following and more: oil changes, fuel filter changes, suspension repairs, electrical work, re-placed hubs and hub bearings, lube chassis, replaced alternators, inspected and serviced transfer cases, tranny servicing, install tranny coolers and lots more. But this is to give you an idea of how many times we used these folks for our vehicles. So over the course of these repairs I started to notice a few problems. For instance we had an alternator go out in one of our trucks, no problem. I keep a spare at home, so I just dropped in the spare (took me less than thirty minutes start to finish). I Hung onto the bad one as I figured rebuilding it may be cheaper than a new one. So I swing by M&W with the truck and the bad alt, asking them if they can either rebuild it or order a new one for me. They say no problem and come look into the truck, take part numbers, take the bad alt and say they'll give me a call. I instructed them to order a new alt if its cheaper than the rebuild. So several days later after having to call twice to follow up. They finally get back to us saying that it will only be $140.00 to buy a new alt and that's cheaper than a rebuild. So we give them the go ahead to order the new model and toss the bad alt. Plot thickens, when we arrive to pick up the truck/receive the bill. I notice the cost of the alt is not $140.00 its now $240.00 something!!! I ask Bill what happened, He says flatly that he did quote us $140.00 but realized it wasn't the correct alt. so went ahead and ordered the correct alt at over a 60% increase without even calling to let us know or ask if that's okay with us. So now at this point I could have had the bad alt rebuilt for less or ordered a correct replacement off the Internet for less money. Telling Bill all of this he didn't seem to care at all or even explain anything further as to why they operated like this. Just silence, no apology for the oversight, NOTHING. At this point a simple apology would have gone a long way. It would have instilled confidence in me and I wouldn't have ever mentioned it again or been upset. Accidents happen and we all forget something once in awhile right? To make matters worse they charged me an hour of labor to put in the alternator ($85.00)! I then asked why it took so long to replace, it's literally three bolts and three wires to get the alt replaced. This is a very simple job to complete and test the alt. Bill replied "oh well we had to disconnect the battery and test it once installed" as if that doubled the time. Needless to say I was quite disappointed. I have completed this repair before and it's absolutely not an hours job on this particular vehicle. It appeared to be that they couldn't care less when brought to their attention. The two issues listed above are very unsettling as at the same time they were completing additional repairs and upgrades. Like install mile marker premium hubs, tranny cooler, also some electrical work on lights, turn signal, etc. Now I'm very concerned that all/some of the parts and labor I just paid for were over priced and over quoted! I don't complete tons or projects on the truck and as such can't say if installing hubs takes as long as they say it does (for example). But I no longer trust them to quote me accurate parts or labor time anymore. All said they will absolutely repair whatever you take in to them I have no doubt. It's just how much you end up paying and how long you wait for it, because it might be significantly more expensive and you won't know until you get the bill!

Lino (Leno?) is so great! He picked us up very promptly, was kind, efficient, patient and funny!…read more This guy is a real treasure.

Our vehicle broke down with a blown transmission in Bozeman, Montana and we required a tow to the…read moreCanadian border through AAA. Mountain West Towing was the only company AAA was able to find available to take the tow, however it took 8 days from the day of the tow request for it to be completed (some of this delay can be attributed to AAA but the earliest Mountain West was planning to do the tow was 5 days after the request). The tow was 100 miles further than the 200 miles included with our membership and Mountain West Towing charged us $1245 for these 100 miles. Upon request Mountain West would not provide an itemized quote or explanation of the exorbitant cost of the tow. Over the phone we were told part of the cost was paying for a hotel room for the driver, which seeing as the total tow was 300 miles (approximately 4.5 hours) and therefore round trip the drive was only 9 hours we can't see why that would be necessary. The driver also verbally told us he was "heading home" after he dropped off the car. Seeing as Mountain West would not give us a breakdown of the cost, we will never know what we were charged for, but you can be the judge of if $12/mile is reasonable or predatory based on the fact they knew we were trapped with no other option.

We have used Tow Zone multiple times and found them very helpful and responsive. Their price is…read moreinline with what other companies charge. It looks like the other reviews have come in from people who parked somewhere they shouldn't have and had their car towed as a result. When you need assistance, I recommend Tow Zone.

Not sure where mine and my Roomate's MANY reviews went, but this place is easily the most awful and…read moredisgusting business I've ever come across. Times 10. the first interaction was back in 2023 when I went on a trip to Miami. I came back to find out my car had been towed, and it cost $2800 to bail it out after 4 days of storage. Absolutely unhinged. Then 1.5 years later, I got a ticket on the same vehicle in front of my house (which was off Babcock so high traffic and police presence). It said I had 3 days to move it. At the beginning of day 2, my friends came over to help me move it cuz I needed a jump and it was semi snowed in. This awf excuse for a company showed up day 2 and began to try to hook up. I called the cops, the cops told me the dude is just trying to do his job, nothing they can do, and they managed to tow it. IT COST ME $780 TO BAIL IT OUT 2 HOURS LATER!!!!!! I contacted the city officials about both situations and was told they have no say in the process this crooked company charges cuz they're the only ones with the space to house the vehicles. MORE THAN $3500 IN CHARGES FOR 4.1 DAYS OF STORAGE. I've never been more disgusted and irate in my entire life. I'm a Montana veteran, pay my bills and taxes, and this situation was one of the main reasons I moved. Though they'd prefer that anyways, Bozeman has become a millionaires paradise, all other peons can fall to the wayside. Bozexam has become a disgusting representation of what a city should be. SHAME ON BOZEMAN AND TOW ZONE DESERVES THE ABSOLUTE WORST KARMA!!!

They fixed my tire for free! !!!!!!!!!!!!!!!!…read more !!!!!!!!!! Very nice !!!!!!

Scam artists. If you want to pay double (or more) for parts, and nearly $200 an hour for labor, go…read morehere. If you want to pay $440 for a new battery, go here. Such a shame being the only AAA certified shop in Bozeman, I can't imagine how many people they take advantage of. Stay away. I will be contacting AAA about my experience and hopefully they drop them. Ripping people off during the holidays is as low as it gets. I'd give 0 stars if I could.