I scheduled a visit from this company to get a quote for generator installation to replace an old…read moregenerator. After waiting for 3 hours for the tech to arrive I got a message saying that he would be late (at least another hour). I had to run some errands, so I explained where the existing generator was to the office contact and told her that there was no need for the tech to talk to us because none of the work required inside access. The tech came when we were out (I caught him on our surveillance cameras) and inspected the location of the old generator, then left. Two days went by and there was no follow up (no contact at all) from the office about my quote. Over the next week I asked three more times and got no response. The word "Fail" in their name is appropriate - THEY FAIL TO MEET EVEN MINIMAL STANDARDS FOR RESPONSIVENESS.

I had the best experience with Fail Safe Electric in Naperville. I just bought a Tesla and needed…read moreto have my wall connector installed. I had a few companies come out to quote my set up. Out of the 3, I chose Fail Safe Electric. They were the most knowledgeable. They were able to start right away and came on time. The electrician that installed the Tesla charger was super helpful. We chatted about placement and what was best for my garage and car placement. I had a situation where the easiest installation for the electrical contractor would have been a pain for me to charge each night. I would have needed to back my car in. So, the electrician went above and beyond and spent extra time and resources on project to accommodate me. He said and I quote, "I just really want you to be happy with your setup, that's the most important thing" I really impressed with Lou and Pete. I will call them for any electrical needs in the future. If you need a Tesla charger for your new car, call them!

Another great service! We started to smell rotten eggs from our vent and a tech came out the same…read moreday and figured out the issue. Other companies told me I would need to replace my entire ejector pump but Howard came out and figured out the issue immediately and taught us what to do in the future to prevent it from happening again. Great company I can trust, they always do a fantastic job!

The tech fixed my heating issue quickly (improper maintenance on my part) and they even sent me…read moreinfo on their maintenance program to keep it from happening again.

This company came through a Home Warranty Service through Select Home Warranty (HWS) I used to…read moreobtain coverage for a repair that I needed. I assumed the HWS covered the charges for labor. Unfortunately, they did not. He charged $150 for labor for repair that took less than 30 minutes. On top of that he charged extra for using a credit card and rounded the amount up which drove up the price. If he had warned me ahead of time before arriving to the property, I would have reconsidered having the service.

Tim will be all time guy to keep my house in good shape. It is very hard to find someone taht will…read moretake on your jobs and actually respond. If you need someone to respond in a timely manner Tim is your guy. If you need someone to give you a good price in todays economy, Tim is your guy. If you need someone that will do a great job, call him. I needed some plumbing/drain repairs. That required some drywall/paint replacement. Great job on both. Asked Tim for a floor estimate to do next. Call him!!

AHS hired this company after I experienced blocked kitchen drain. Called right away and explained…read morethe AHS/plumber dynamic. Work to be done tomorrow. Will follow-up with details after stoppage cleared. So far great communication...... UPDATE: Unglogged drain without incident. Friendly and prompt. Only issue is they never offered to cover shoes when they arrived. Otherwise fine experience.

I can't say enough good about Patrick Murphy Plumbing and specifically Alex (but the scheduling…read moreteam was awesome too). I had water in the basement and one of the Pumps was not working consistently and the other was completely out.... Alex was quick getting here, doing an assessment and giving me the options.... The work was completed in a timely manner and he even checked back to make sure everything was woking as expected. Although there was water in the basement, it was wet and the potential flooding was prevented! Thanks Patrick Murphy and THANKS FOR SENDING ALEX!!! Note - I went direct to them because my Home Warranty Company (Choice) was a nightmare just getting a claim filed.... seriously rethinking Home Warranties. Like

These guys are great! They're extremely fast and effective, that have helped me on a few times with…read moremain sewer cleanouts and I wouldn't recommend anyone else!

Excellent Service, Quality Work, Reasonable and Fair Pricing…read more Responded to my home within an hour; courteous and professional technician, Jose diagnosed the issues and performed the work necessary without adding additional costs or unnecessary work. GREAT Company and staff; Thankful for the services the provide, and will have them visit every year. JM, Oswego

If you're looking for a local plumber, these are the guys to go to. Reasonably priced, very honest,…read moregood workmanship. I was able to call them to install our water heater and the next day they were at our house, and after a couple hours, all done! These guys are definitely in my contacts for future work!

You can't do better than these guys. My elderly parents have been long time customers. With the…read morerecent severe cold they had frozen pipes. Despite a crazy schedule, he fit them in and spent 2 hours to fix the problem.

The light wall switch for my mother's master bathroom failed at about 3:15pm today. My mom is…read morebedridden with bad back issues and really needs to see in her bathroom at night. The Owner Mr. Hank Hoeksema was so nice he that he came right away and replaced the wall switch that day! Mr Hoeksema could have charged a high emergency fee he did not! Very Professional and only charged us $90.00 dollars! Very knowledgeable. Will be using his company in the future to replace the old light ceiling as it has seen its time!

The worst. The two brothers Steve and Henry Hoeksema took $3000.00 and completely screwed up a job…read morethat they were hired to do for me in Central Wisconsin. When I told them about the problems they never returned just kept the money and disappeared. It cost nearly $3000.00 to have everything fixed. I did get a small judgement against them in court but no damages. in fact they just disappeared. Do not use them, they are unethical and miserable crooks.

We called on a Saturday to get our oven repaired, the technician was on site at 9 am Monday…read moremorning. Diagnosed the problem and had it up and working in a half hour. We paid what he quoted on the phone and was kind and efficient. We would highly recommend them.

Came to our house to fix the refrigerator ice maker, he took out a perfectly working part and still…read moredidn't fix the issue. Charged $300 after quoting us $250 and took off without fixing it. He blamed it all on the water filter without replacing it. We will never recommend or call him again.