They were very kind. They explain in detail the process which made it easier to handle since I'm claustrophobic . They answered all my questions . read more

All the staff I interacted with were very nice. I had a difficult MRI that needed to be done, and the technician, Michael, was extremely helpful and kind. 10/10 service and ppl. Got seen on short notice as well. read more

My doctor referred me for an MRI but I requested it be open due to my claustrophobia. I did some research and this clinic fit my needs as well as it being close to my home. The staff here is amazing from the receptionist to the technician. Everyone was courteous and professional. The process was thoroughly explained and went smoothly. I was given a CD and a written report was received by my doctor within 2 days. Excellent experience! read more

I promise you they will try to scam you on your health insurance. They told me I owed twice what was left on my deductible and made me pay upfront. I checked my deductible while I waited to go in. Told them they overcharged me 200 dollars. They told me I'd have to wait for my EOB and come in with it in a month. UH NO? I got on a 3 way call with bcbs and their office manager They refunded me same day then. I feel sorry for anyone that doesn't pay attention to their health insurance. Always check. They claimed their system just sometimes gets the deductible amount wrong? Yeah, Sure. They would've pocketed my money and the insurance overpayment as long as I didn't complain. It was clear as day. read more

I had an MRI of my knee done in May 2019. I called today to get a copy of it. Even though it's been four years, Shannon located my record and sent it to me via email within minutes. Thanks! read more

Absolutely the best! Scheduling made simple. Rochelle has been amazing to work with. Ashley too! Radiologist are extremely thoughtful and go above and beyond. If they aren't happy with something, they want further details on, they work hard to run you back in. Simply outstanding read more

Preferred Imaging is a chain of imaging centers that offers MRIs, CAT scans, and other types of diagnostic imaging services. One may prefer in using an independent or a smaller imaging center instead of getting serviced at hospitals due to the affordability. Also, if you do not have insurance and/or in between jobs, they also offer a sliding pay scale. You still need a doctor's referral and an order in order to make an appointment and get serviced. If there are no 'available' appointments available for the day, do a little more pushing and they may be able to squeeze you in! The center reminds me more of an 'imaging boutique,' with the high ceilings, chic lighting, comfortable chairs, and glass doors. There is a changing room with individual locked 'lockers' with keys, and the imaging room is brightly colored. Headphones with your choice of music is also offered (due to the loud clicking sounds)! This place is off of Kinzie, and there are some limited metered parking right in the front. Both the receptionists and the radiology techs are friendly. +still requires a doctor's referral/order +limited metered parking on Kinzie +offers a sliding pay scale read more

I had to have an MRI for my back, tried two other imaging locations but couldn't do it they were too rushed and too claustrophobic. Every one from scheduling to greeting to my tech Ed were amazing. I won't go anywhere else from now on. Thank you Akumin team! read more

If you're reading this review, I feel for you because you need an MRI and that sucks. The good news is MRI of River North does a great job so that's one less thing to worry about. As an independent MRI office, they charge significantly less than what a hospital would. The location is convenient, the office itself clean and well maintained. They are big fans of the Sox and Blackhawks and the autographed photos and memorabilia throughout the office indicate that the players may likely be clients. I was able to get a same day appointment. They have changing rooms where you can leave your items behind in a secure area. Natalie was my technician and she was upbeat and pleasant. The MRI itself took about 35 minutes. I left the office with a cd of images in my hand and reassurance that everything would be forwarded to my Orthopedic doctor which it was. read more

Called all day to get a copy of my report and no one answered or returned any of my phone calls, nor was a copy of the radiology report sent to my doctor in a timely fashion. But hey, they made sure my insurance company was gonna pay them before my appointment. read more

Technicians were very conscientious during the imaging process. They were very accommodating when I requested duplicate CDs six (6) months after I first visited MRI of River North. I plan to return to them for additional imaging. read more

I had a great experience, in spite of a full-out panic attack. I've had several MRIs and never had claustrophobia or panic issues. Because the images had to be of my neck and head, I required "the cage." No problem, I thought. Sadly, one minute into filming, my heart started racing and I couldn't breath. I kept trying to redirect my thoughts, but kept coming back to the thought, "I'm going to die." I hit the panic button and they had me out of the machine in no time. I was assured I wasn't unusual, and they rebooked immediately so I could take a sedative next time. Everyone was super nice and so helpful. I've had all previous MRIs at Northwestern, and they've been fine. But MRI River North was every bit as nice a facility, and couldn't have been more accommodating. I recommend highly. read more

Polite Professional Clean modernized machines - which means shorter visits during what is usually a lengthy MRI. They offer 0% payment plans if your insurance has a deductible which is better than dipping into savings or charging it to a credit card. Overall, it was the best experience I could ever have getting an MRI. It was also faster than most because the machines are newer. read more

This place is a JOKE!!!!!! Customer Service Suck...... your placed on hold very very long time. Staff appears not have answers (stupid acting) Taren, states calling clients with update. 3 days later client had to call. please get your order completed someplace else. Depending on your financial coverage is how your treated thats called prejudice actions. office manager has no idea how to run business. State of Illinois close this company now!!!!!!! SAD read more

Great experience from booking to the actual MRI itself. Savannah was really helpful in getting me booked and getting in as soon as possible. They also see you right away and the facility is very clean. read more

Recently fracture my ankle and tore some ligaments, so I was referred by my Doctor at Chicago Podiatric Surgeons to get my MRI done at this location. The staff was very polite and quick to get my paperwork submitted. They have a changing room where you can lock up all your valuables before you head into the imaging room. The staff member gently prepped my ankle into the machine and inserted some sponges for minimal movement while the 20 minute scan proressed. He also gave me a set of headphones to listen to some tunes while the imaging took place; christmas songs obviously! All in all, great experience compared to some of the other MRI scans I've done before. Thank you - Best, Charlie read more

With the best care and patient service; I highly recommend this facility to anyone. They treated me so well with respect and guarantee the same experience for anyone! read more

The 4 stars is for the facility only. If I had to give stars for the actual MRI, it would be zero. Who wants to hear jackhammering in one's head for an hour? Yeah, me neither. Anyway, the staff was friendly; they saw me at my appointed time. The magazines weren't too ancient, and they offer free parking. If you are forced to get an MRI, then MRI of River North is as good as any out there, I'd venture to say. But I really, really hope you don't have to get one, 'cos they aren't fun. At all. I'd rather get 1000 pap smears than ever have another MRI. read more

What I like about this place is that the front desk person and the MRI operator were very nice people. It's an expensive x-ray machine and I came on a day when I was dealing with a horrible stomach virus. Everything went smoothly and I felt relaxed while taking photos of my right knee that was in pain. They also give you a copy of your MRI on a disc for you to keep along with sending the results to the doctor's office. I had a good experience and I hope others will too. read more

I hate this place because the MRI results say that I have a stress fracture and can't run for two months. FML. But I can't rate them on that. Scheduling was a breeze--they were able to fit me in the next day. The facility and the staff themselves are great. It's clean, new, and they have TVs and magazines galore as you wait. Since you can't bring anything remotely metal-like into the room, they have locked rooms for you to store your stuff (and you keep the key). The staff is super friendly and explain the procedure to newbies like me in detail. They give you earplugs for the noise (and yes, it's incredibly noisy in the oddest ways). Maybe it was the magnetic field or me being super exhausted, but I fell asleep despite the godawful noise. Free parking if needed. read more

Back in June of last year, I was in a lot of pain. I went to the doctor and he said I needed a MRI. My insurance company denied my claim and I had to pay out of pocket. I called, what felt like a million places and either they couldn't get me in or wanted to charge me a small fortune; then I found MRI of River North. The receptionist was so understanding and truly calming. They got me in almost immediately and helped me with the pricing. I actually gave them more than they wanted to charge me. I felt it was right because they helped me out at such a bad part of my life. So, thank you Amanda, Rebecca, Andrea and Diana. You helped this woman when she really needed it. I will be back and send everyone to you. I hope you're all doing well! Do yourself a favor, stop searching and just go here! read more

I have been here a few times due to a number of different injuries and have never had a bad experience. Front desk staff is great and the techs are amazing. They always go over my benefits, but it's good to know them ahead of time. They have free parking which is huge downtown. Definitely recommend. read more

I recently suffered a yoga/running/off the couch injury in my leg that baffled two doctors. I was finally ordered to have an MRI. My doctor suggested this location for several reasons: they have the best radiologists that write good reports, they give the patient a copy of the disk, and they always have appointments. I was able to make an appointment for the next day. I was made aware of the charging upfront through yelper Dora B. (thank you Dora!). I estimated that it would cost around $300, but I was sorely mistaken when the receptionist informed me that it was $670.00 AT MY APPOINTMENT. I was in so much pain and so sick of visiting several doctors that I just coughed up the dough and charged it to my emergency credit card. I've never had a doctor require that I pay upfront, but again... the pain. I waited for 37 minutes, which equals one episode of House Hunters and the beginning of Love it or List It. Once you are ready for the MRI, they take you into a room so you can change and give you a key to store your belongings in a locker. The MRI was a nice 45 minutes where I blasted music through the headphones and tried not moving! I got dressed and a staff member handed me my CD immediately. It was that easy. Three weeks later and I received my EOB from BCBSIL, I wasn't shocked when I realized I overpaid by $50. I immediately called their billing department 972-479-1115 and I was credited within a week. Moral of the story: You will pay an arm and a LEG for an MRI if you have a high deductible and you will have to pay upfront, but you walk away with a decent MRI image you can keep forever... read more

Had an MRI the other day. There is free parking in the garage of the building but you do have to get the parking ticket validated by MRO of River North. Had a morning appointment , I might have been the first customer of the day. The office was nice and clean and the MRI tech was very nice. The give you a disc of the MRI when you leave. My only complaint is that they expect you to pay your insurance deductible in advance rather then bill you. I have no problem with their policy, but they should have statement that upfront payment was expected when I made the appointment. I did not bring my checkbook, so had to put it on my credit card. I would have preferred making payment by check. read more

Wow that was easy, I ruptured my facia on Sunday and was able to have an MRI at 9:30 am Monday AM so I had it for my 1:30 drs appt. they gave me the disk there and sent the diagnostic by my appointment time. Thank you for your help today and working so quickly. The reception are was very nice, no wait and all the staff was increbibally accommodating. It was a great experience. read more

Very Professional, They really care they work with your schedule to get you in. I needed another copy of my CD. They offered me to pick it up and or mail it to me, NC for the CD or the shipping. That's how you do it! Great Service read more

I can't begin to describe how much I hate MRI's, or "shooting the tube." BUT I have to say, the staff makes this really tortuous experience easier to bear. I had to wait an hour for my appointment, but they did try to call me to let me know (I just missed the call). They dealt with my insurance, were pleasant, the person who had to do the IV/test was gentle and patient (as I am VERY claustrophobic). This was my 3rd appointment at least at this location and I have never had any problems or complaints. Would highly recommend. read more

Due to many sports injuries, I might have done 5+ MRI's at this facility and it went well every time: appointment on time, results sent very fast and no billing mistakes (which I realized is unbelievably rare). read more

I went and had my first MRI at this place and I'm glad I did. They normally close at 8 but they were nice enough to schedule me for an 8:30 MRI which only took about 15 minutes with Contrast. The MRI itself wasn't as bad as people made it out to be. In a way it was sort of relaxing.. If you are claustrophobic then close your eyes as soon as you lay down and don't open them until its over, but if you keep your eyes open they have a viewfinder that lets you look at the nurse in the control room the whole time and you can even see your feet. Kinda cool... They give you headphones and play music if you'd like. The sounds that the magnets made never got unbearable... If anything, you might think Scrillex got his inspiration from an MRI.... Great place for a first-time MRI. read more

I am in the same boat as a lot of people here. I was told that I owe over $1k for a deductible and set up a payment plan which is great but now I have been told that I only owed 1/4 of that. This was a very large financial burden for me for the last 5 months of paying over $160 a month that I didn't need to. read more

I give this place a couple of stars because the place was able to get me in right away and it was clean. The bad news is, they insist on payment before service. This is one of the only providers I have ever been to that actually does this. They called my insurance and got an estimate of what I would owe and charged my credit card that amount right then and there prior to getting an MRI. I received my EOB from BCBS and it showed that I only owed them half of what I paid. I never received a credit invoice from MRI of RN and it's over a month later. I called to ask why I haven't received an invoice with the credit. They said they can mail me a check but it would take 3-4 weeks! So they can charge me immediately but don't issue a refund with the same sense of urgency. I think it's kind of sad for people who don't read their EOB's and don't get their credit in a timely manner or maybe never get their credit. I actually had to call them otherwise it would've been months before I knew I was due hundreds of dollars. read more

I cannot say enough nice things about the fine ladies that run this extremely clean and professional office. Jessica, Amanda, and Rebecca are all so patient, personable, caring, humorous, and professional that if I were to open an office myself, I would hire them away and pay them double. I'm just so amazed at the incredibly lovely service that these gals provided. If you need imaging done in a place that is friendly, honest, and impeccable, I refer you to MRI Of River North where these three young women will be your sincere advocate. They couldn't be better! read more

Really happy I found this place on Yelp. Amanda was able to somehow get me in on short notice despite no availability. She spent time on the phone with me to make it happen and when she couldn't offered to call me if an opening came up. An hour later it did. The price for the same exact MRI at northwestern was $2500. At this place - $600. The technicians who spent an hour taking my pictures were awesome. Patient, great at explaining things, and let me pick my favorite music on pandora. The tube was fairly large and I could see out the top. And while it was noisy like all MRIs, the music helped and I even fell asleep! I got started a few minutes late but it was okay since they squeezed me in. My only complaint - they have private lockers but after you change you wait in a gown in a room with 1-2 other patients also in gowns. A little awkward. Highly recommend! read more

Very nice attentive staff. Nice state of the art equipment. Diane scanned my hip nd did a get job. She made me feel very comfortable and relaxed. read more

I got the results and the payment was fine, but two things really bugged me. First, when I was injected with contrast, I had a very strong reaction. My heart started beating very fast and I started sweating. When I told the technician, he didn't seem to care and simply told me to stop moving or he would have to re-do the scan. Sorry for moving while I thought I was having a heart attack dude. The second thing was that I forgot my earrings there- Very nice ones. I tried 3 different times to get someone there to give a single shit and look for them, but each time I was met with apathy, and twice put on hold to ever be brought off hold. Not great. read more

I'm seconding a previous review. I couldn't even get past the receptionist. Such poor customer service. Literally laughed at me when I asked if they perform arthrograms (they don't). Go somewhere else. read more

Easy free parking. Wonderful patient registration coordinator (Sabum) The imaging technologist (Wick) was very nice and professional. I would recommend them to anyone who was in need of an MRI... read more

My podiatrist, Dr. Florence Ouska-Griffin, sent me here because of the excellent reads she gets from the radiologist. My first time experience was superb. Check in was very efficient with pleasant staff. Facility was clean and modern. Good security with lockers provided. Nick the tech who took the MRI was friendly, concise, and gave clear directions. Very little wait time between check in and the actual MRI. Very pleased with entire process. read more

They told me that my insurance MAY require authorization. Mentioned it twice in fact when I was making the appointment. They didn't tell me that that my insurance denied the claim until after they charged my credit card. Thanks Tammi. read more

Great customer service. They made the whole thing quick & easy. I recommended this place to a few family members and they all had a very positive experience. read more