I had a great experience with WOC. Had 7 other dealerships waste my time until I came here and met…read moreYessica. Amazing service, I've had my vehicle for about 6 months now with no issues at all. 10/10 stars!

When we went in for a vehicle the salesrep was kind and determined to get us in a vehicle. We…read moreassumed she genuinely was trying to help us as we were in need of a vehicle, we were wrong they just wanted to make a sale. Once we got approved they rushed us at signing by flying through the paperwork. We had to bring the vehicle back in 2 days later for a leaking tire which they took care of but this should have been inspected prior to sale. The service secretary is extremely rude and unproffesional she acts as if its an inconvinience to HER for us to get work done there. Her attitude is so nasty the front desk clearly avoids relaying information they would rather have the customer deal with her. We mentioned the battery was 6 years old at signing we asked that they replace it they said they would look at it they claimed it was fine but not a month later it died on us they refused to reimburse us for the money spent on a new battery. They promised us 3 free oil changes when we called to schedule one they all of a sudden couldnt honor it due to the fact that we didnt purchase an extended warranty.. should have known this place was a joke when we heard the sales representatives talking about customers financial situations outloud in a casual joking manner. I have worked for both a dealership and a repair shop these people are unproffesional and play around with peoples time once they get what they want which is a sale they do not care about customers.

Amazing Auto service not to be confused with other this is Chicago's Best Auto Sales and Service at…read more5528 N Western Ave. Proud to give a review and after 10 years of having family and friends recommend we all still bring our cars and some even purchased cars here too. I can't say enough how honest and knowledgeable these mechanics are Victor I thank you and will be greatful for fixing my jeep when other mechanics will have me return over n over, now they service all the friends I have referred. You'll walk out with a peace of mind knowing that they'll explain and show you what needs done and give you options. Honesty is a rare trade and have found it here. Won't disappoint. Thank you wishing you all a happy find!

purchased my second vehicle with them and couldn't be more satisfied! Jimmy and his staff were…read moreamazing and made sure I left happy with the car I wanted!

I'm new to the area and needed a new mechanic. I had a couple of weird noises coming from my car…read morethat I wanted checked out. I'm so glad I found this place!!! It's the day before Christmas Eve and they were still able to get me in and out in a couple of hours. I felt listened to and the service was excellent. I will definitely trust them with my car again!

Always great service and get the job done at a lower price . The customer service is great as well…read more Great owner

I went to look at a vehicle advertised via Lyft. Once i arrived, was told that the vehicle was cash…read moreonly. You would think they would supply that info in the description. Even, after i sent questions before arriving. They were only interested in getting me there or at least thats how it came across. I wasted money getting there because of something they should have communicated clearly. For a good business relationship, honesty is always best.

This review is specific to the service department. We took our car in for service today after a…read morefew subpar experiences at the Downtown dealership. We could not have been happier to see that Mike S. had moved up to VW of Evanston. We have worked with Mike S. for years Downtown, but since he left, we haven't had great experiences. Mike is always honest, thoughtful and helpful throughout the whole service process. Despite being much further for us, we will be taking our car to VW of Evanston from now on.

I was extremely disappointed to learn that although service is included in my lease, there is also…read morea time-based expiration attached to the 10,000-mile intervals. This was never disclosed to me by the salesperson at the time of signing, nor was it mentioned by the service advisor when my first service was performed at 7,000 miles. I am currently nearly 5,000 miles short of the next 10,000-mile interval, yet I'm being told the coverage has expired due to time. That is both surprising and frustrating. Offering me a "discount" on the second service does not address the core issue, which is lack of transparency. I will pay full price if necessary, not with you. However, please understand that my vehicle is up for renewal soon, and based on this experience, City VW of Evanston will not be earning my continued business.

I had nothing but very negative reviews in the past because I was being honest about my past…read moreexperiences with this dealership. I just wanted to come back on here after our most recent service and leave a better review. They got rid of a lot of the people I had problems with and it honestly feels like things here improved a lot! I'm also writing this review to say that Jocelyn Nava is our go to service agent. Working with her is always pleasant because she truly displays great customer service skills. I'm glad to see that she still works here and a lot of the people who exuded bad energy are gone. It was also nice that they washed my Rav 4. I appreciate that a lot. Service has improved immensely.

I am starting to lose faith in this dealership and will stop coming here once my service contract…read moreis up. I already have some reservations with this place because of their owners questionable political leanings (feel free to google him), but the thing that kept me in the contract was the service work that they did. That ended today. I came in and somehow left with over $400 in charges to fix up my car. While this might be small potatoes to most, I do have a service contract. On top of that, they charge for "shop supplies" and have a 3% credit card fee. I asked them to explain "shop supplies" and they really couldn't. Since I had to get to work and didn't want to argue over $38, I accepted it this time. They used to be really hands on with the customers and really walk them through the process so that everybody felt valued. I saw the Rep once when I walked in and she just went through the motions. No more updates, texts, anything. From now on, I will be bringing my car in for oil changes only. I will not be spending another cent more. If the will refund me the remaining part of my contract, I will go to the Toyota dealership a little closer to my house that is not part of this group.

I highly recommend Ogden Automotive. It's the best and only place my family and I go to for our car…read morerepairs. Love these guys, they're fast and the prices are fair. Paul and Elias are both super cool dudes and both very knowledgeable and fun to talk to. 5 out of 5

Very good place - they're careful not to do stuff that really doesn't need doing but do the…read morenecessary stuff the way it should be done. Had brake pads & rotors all around, transmission flush + general tweaks & inspections. Communication can be erratic but I think that's just the way things are at a busy shop

Quick, thorough and reasonably priced. I found a "keeper". It's nice to find a reliable mechanic…read more Thx!

First time using here after reading glowing reviews. My 2018 Nissan Maxima needed an oil change and…read morerecharge on my AC.. The work was completed efficiently and in a very reasonable time frame. Final cost was well below several quotes. I recently moved to this area and will have Norm's complete any future repair and maintenance needs, very pleased and satisfied.