I had a great experience with WOC. Had 7 other dealerships waste my time until I came here and met Yessica. Amazing service, I've had my vehicle for about 6 months now with no issues at all. 10/10 stars! read more

When we went in for a vehicle the salesrep was kind and determined to get us in a vehicle. We assumed she genuinely was trying to help us as we were in need of a vehicle, we were wrong they just wanted to make a sale. Once we got approved they rushed us at signing by flying through the paperwork. We had to bring the vehicle back in 2 days later for a leaking tire which they took care of but this should have been inspected prior to sale. The service secretary is extremely rude and unproffesional she acts as if its an inconvinience to HER for us to get work done there. Her attitude is so nasty the front desk clearly avoids relaying information they would rather have the customer deal with her. We mentioned the battery was 6 years old at signing we asked that they replace it they said they would look at it they claimed it was fine but not a month later it died on us they refused to reimburse us for the money spent on a new battery. They promised us 3 free oil changes when we called to schedule one they all of a sudden couldnt honor it due to the fact that we didnt purchase an extended warranty.. should have known this place was a joke when we heard the sales representatives talking about customers financial situations outloud in a casual joking manner. I have worked for both a dealership and a repair shop these people are unproffesional and play around with peoples time once they get what they want which is a sale they do not care about customers. read more

I've since figured out how to disable the kill switch bs. There are wires underneath your steering wheel column they are green and orange they are connected together by a clamp I'm assuming it's hooked up to the engine.. you can take the clamp apart that will allow your engine to start up however it does not turn off the noise. Do what you want with this information, be mindful that this is voiding the contract but I do understand how hard it is to get to work and make things happen when you have someone restricting your ability to move around especially after paying THOUSANDS for a vehicle. OH AND BEFORE Allan come here talking bs I uploaded my payment history it is PERFECT (chefs kiss) LOL but for some reason I still had to figure out how to start my DISABLED vehicle!!! Don't do business with them guys! read more

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terrible cars my car makes loud noises and has check engine light as soon as I drove off The lot. Not good

Evita este lugar, ¿crees que estás consiguiendo un buen trato, un pago inicial bajo? No, no vale la pena a largo plazo. Sus coches se ven bien, pero lo más probable es que tengan algunos problemas importantes. Ah, y si pierdes el tiempo con sus vendedores, asegúrate de que al menos te lean los números. Fil no lo logró con mi préstamo. Mi primer préstamo fue con una chica Cindy, lo que recuerdo fue que pasó por las #s con respecto al alma de Kia. Pero con mi segunda compra, Fil nunca mencionó a Ningún número. Me fui sabiendo mi pago mensual, nada más, solo una prisa para firmar, pero como necesitaba un vehículo. Firmé. Ve a otro lugar, el servicio también es una mierda, te cobran 180 $ por diagnosticar tu vehículo. Ah, y esa garantía que te ofrecen, podrías conseguir 3 cambios de aceite con eso. Si tu coche se jode, olvídalo. No está cubierto. Nada en esta reseña es mentira, solo mi experiencia. Avoid this place, do you think you are getting a good deal, a low down payment? No, it's not worth it in the long run. Their cars look good, but most likely they have some major problems. Oh, and if you waste time with their sellers, make sure they at least read your numbers. Fil didn't make it with my loan. My first loan was with a Cindy girl, what I remember was that she went through the #s regarding Kia's soul. But with my second purchase, Fil never mentioned any number. I left knowing my monthly payment, nothing else, just a hurry to sign, but as I needed a vehicle. I signed. Go somewhere else, the service is also shit, they charge you $180 to diagnose your vehicle. Oh, and that guarantee they offer you, you could get 3 oil changes with that. If your car gets screwed, forget it. It's not covered. Nothing in this review is a lie, just my experience. read more

Where do I start I left the dealership not even 30 mins before the check engine light comes on head light assembly went out EGR problem that's been in they shop more than I have had the jeep the girl in service is very rude and the finance company sucks I'm from Waukegan Run from this place please read more

DO NOT finance a car with these scammers!!!!!! They pray on desperate people trying to rebuild their credit . The Vehicles they sell are over priced 100% above blue book value. On. 5 year loan by the time you pay off the car it's not worth shit!!!! AVOID THIS PLACE !!!!!!!!!!!!!!! read more

my experience has been a nightmare my car has been in an out of service since I have had my car mind you I haven't had my car for even 30days due to something that should of been fixed and taken care of before putting it on the lot read more

I was involved in a car accident that wasn't my fault. Before the accident happened I always made my payments on time. My payments are due on a Saturday. I asked if I can make the payment Monday they told me No. Mind you this is while I was waiting on the insurance claims process. I call Mr ALLEN and he said my car is already in repossession from being 4 days late. Allstate reported it to be a total loss. the payoff amount from insurance was $6200 but yet he sold me the car for $18,000. Avoid this place at all costs. No matter how desperate you feel for car, these people will only make your life worse. They simply do not care about you or anything connected to you. All they want is Money. And don't let them Trick you in to believing the car is worth the price they give. Kelly blue book value will always give you the accurate price. Major lesson learned here read more

I Purchased a car at their Waukegan Location. If you purchase a car fom them have a independent inspection ASAP. I was sold a car with a supposedly clean Car report. I took the car back to them several tines to repair minor issues. The main one a non working window was never resolved after Five service appointments! When I had the car serviced at my Local Dealer about two months after Purchase, They discovered that the Car Had Undisclosed Accident Damage, Missing front end Parts & frame damage. $3000 Plus estimated Damage. I Paid top doller for a car that had undisclosed accident damage. Wheels Of Chicago & Their Warranty Dept. refused to repair the damage or Try to resolve the issue amically. Don"t tuust any anything they say about the Quality of the cars they sell or the integrity of their Warranty or repairs. Have It Inspected! read more

no stars if possible. Alan is trash! I asked for my car not to be reported to my credit and because I left facts about his treatment on a review he slapped it on my credit report! lmao. childish! it's fine because I pay my cars off on time and in full! so no damage here! nice try Alan lol! However, if paper work was done and the form of payment was not to be on my credit report was signed and agreed thru both parties how does one just decide to change it out of anger! then told by the finance company it was a favor, WTF kind of dealershit is this lmao. I'll be looking into this! learn to be professional and don't sell trash! I have family who bought from here even worked here , trash run don't buy from them. Found out a lot of bad info about this dealershit! read more

IF YOU ARE AN AMERICAN CITIZEN DO NOT FINANCE WITH THIS COMPANY. no disrespect to immigrants but this business is predatory to desperate people. They are extremely spiteful. They will play nice over the phone or in person but they will lie about payment declining. They will cut your car off on the day the payment is due. if you change jobs they will not update your payment schedule. you will have to make payment extension for the remainder of the loan. If you do decide to finance please work on your credit as soon as possible and RUN! I have excellent payment history and they treat me like dookie balls. Do not let them convince you they are your only option. They are scum, bottom of the barrel, LAST DESPERATE RESOURCE. Don't be fooled. read more

Terrible company if u are one day late with ur car note they hit the kill switch on ur car... If u call before ur car note is due to inform u are going to be late they don't make arrangements they immediately cut ur car off... will not recommend Mara is horrible read more

NO COMPREN AQUÍ es el peor lugar para comprar un carro, lleve el mío a un arreglo , me lo lleve y funcionó bien solo una hora, son unos estafadores, mentiroso y ladrones, le roban a uno el dinero, para venderte el carro te atienden excelente pero luego cuando salen las fallas del carro te tratan de loco y no quieren responder por nada, NO COMPREN AQUÍ ! read more

Wheels of Chicago - Y lo acabé de sacar de ahí por esta misma falla ! - Car Dealers Near Me - Chicago, Illinois

Worst customer service from management. Do your research very well before signing anything. Make sure you get everything in writing!

These people are VERY dishonest. My mom purchased a car with Wheels of Chicago, and it's been a complete nightmare. They charged almost double what the car was worth, and warranty has not been honored in any respectful way. Several issues have happened and she's been asked to pay out of pocket. A sensor they claim they fixed before the purchase, went off days after buying the car. She was told they only needed to reset the computer. Turns out they never fixed it and wanted money afterwards to cover it. The free oil change took almost 3 hours in the waiting area. The car had a broken axel within the first couple months. BUYER BEWARE. These people are dishonest and will take advantage of you if they feel they can read more

stay clear of this place!!!!! they claim they do a 160 point check on each car they sell bull shit on day one i had issues. could nor go o er 40 mph without it pulling to the left on the highwayalmost hir a truck. they will not work with you if you run into a monetary problem. they will flip the kill switch asap. then they charge you for every little thing read more

If I could give zero stars I would the second I left with my car a check engine light turned on had to pay to get it fixed apart from that the car smelled like cigarettes and the windshield wiper flew off had to get that replaced could've got into an accident not even a week later my turning signals stopped working called maintenance never got an answer and I'm sure they don't answer anyone else because the voicemail was full and when I finally did I went in got charged for a diagnostic for them to not tell me what was wrong because according to them nothing was wrong they scratched my car and went on a dunkin run with my car could've at least taken their garbage out this car has given me nothing but problems and I could keep going but I'll leave it at that..... read more

My husband and I are extremely disappointed in Wheels of Chicago dealership in Waukegan. They were very happy to take our money but the vehicle has needed service 4 times. Less than 6 months after purchase in June 2020, an issue with the exhaust has come up. It is clear this was a problem prior to purchase. Wheels of Chicago has given us the run around and will not operate with integrity. Any of the 4 previous service appts the mechanic would have clearly seen this problem. They never want to provide documentation of anything. Our SUV has the wrong year manual in glove box, we're still waiting to be given the correct one. Last time I asked I was told to look on YouTube for videos on how to change settings etc. Ridiculous! We purchased there on the recommendation of a friend. Now we cannot recommend them to anyone after their failure to be honest and operate with integrity with us. Extremely disappointing. We try to keep our business local to support our community but this is one business that has lost any future sales with us or our friends. read more

DO NOT ENTER!!! This place is a scam! They will treat you very nice as soon as you walk through the door. The prices are outrageous but if you are in need of a car ASAP they will get you a car regardless of your credit history. They will charge you an arm and a leg for a down payment. Note that you will have problems with the car you purchase from the get-go. I went in because I wanted a bigger and better car. I gave my paid-off car and $3000 down payment for a Cherry Red Ford Explorer. It was love at first sight. They made it happen BUT a week later the car got flooded and I had to replace 3 tires. That wasn't even the issue. The car started shaking violently. I took it in for service and they kept it for 7 days to tell me that it was the motor mounts that were not working which they charged me $2000 to fix. They didn't give me a loaner car and I was on public transportation while making payments on a car that I couldn't use. When I got the car back it was still shaking. I called service and they told me it could be the transmission. I was in shock because it just had come out the shop and I had paid so much. The car eventually stopped working and I had to get it towed back to Wheels of Chicago where they told me that I had to pay $5000 to get it fixed. I emailed the owner (Allen) and he told me that the car was in recall for the transmission and that he would handle it. He lied. He never took it to the Ford and he wanted me to pay $1400 upfront to start getting the car fixed and add another $100 to my bi-weekly payments until the $5000 was paid off. A car that I had just purchased. I had to leave it there and now they are harassing me to pay for a car that was bad from day one and that is the only option they gave me. Because my money grows on trees and I can pay $800 a month plus find a way to get to and from work. It's sad how deceitful these people are with the hard-earned money of people in need of a car. I only went to them because my credit was less than perfect. They are very dishonest and you can see it on the faces of their Finance department (Chicago acceptance) which by the way is the same company. The ladies look embarrassed and they know that the owner is so wrong on so many levels. I would give them 0 stars if I could. read more

I have witnessed my daughter buy a car from them soon as she got her she had to put all this work in it which wasn't cheap they had to take it back they sold her another lemon it only worked one year if that before she started having put him working at 2 plus pay a car note every two weeks then she's trying to get insurance out of her through them and it got people that work on cars through them and they are charging out the pocket all these charges for a lemon these people sell lemons and try to have you pay for the work to be done on them this is a bogus company selling lemon cars you need to be sued for selling all them lemon cars something is not right with your calculations as far as what she has to pay to get her car fixed plus pay your ass car notes every two weeks read more

Fil Perez es tremendo entre y me fui en el carro que querí. Gracias un millón por tu ayuda. Se los recomiendo al 100% read more

Wheels of Chicago - Car Dealers Near Me - Chicago, Illinois

Ive bought two cars with prices you can bargain for half price elsewhere and both cars had things i initially complained about and was not even satisfied or considered having these things fix once my lease is done i will never return or recommend them to anyone . Save your frustration and most importantly shop wisely for the prices you can be driving and having something way way better sorry gave you guys second chance but wont be returning as a customer ever i love helping out near by buisness but this one wont be one . read more

Don't go here , I bought a car 3 months ago and it's already having problems . I heard a small noise and took it to the mechanic at their dealership and they said it needed an oil change (which it didn't ) and that there was a small noise that wasn't as important. Now my car stopped halfway through the street and the band came off completely which is so rare to happen . And the oil is leaking . They had to had done something for me to take back the car and then to get money . How does the whole band come off ? I called and they don't want to help and said I have to pay for it . For something THEY did . If I could put half a star or 0 I would read more

Wheels of Chicago - Car Dealers Near Me - Chicago, Illinois

Waiting over an hour to pick up my title. Dont waste your time. Save your money and go to a new dealer. 7 minutes is a load of crap. I had time to post 5 reviews on different apps while I was waiting. I was only waiting for the title. I was sitting in my truck on western waiting. Going in every few minutes bitching. I bought 5 trucks from here. I recommend going to Webb Chevy way better service. I brought a impala and trail blazer from Webb never bad service from Webb. read more

We were lucky enough to have Josh as our sales guy in Waukegan. He was great. We had already had a VERY stressful day and Josh was so accommodating. We left with a great car. Thanks for everything!!! read more

What a pleasure to work with! I had a 98 accord that I traded in and got a great 2012 with no downpayment. Even without decent credit they worked with me and helped me out with a new ride. Shout out to Al, the GM who really made me feel comfortable and Carmelo who took me for a test ride in my new wheels. read more

They are just very nice for you to sign the contract. After that they don't care about anything. I had BAD experience with the vehicle I bought there. Vehicle broke down on me, and called a tow truck to have my vehicle towed to my house. I have a private mechanic look at the vehicle, Ends up that the vehicle was involved in a car accident because the transmission cap was just " SEALED UP", wheel bearing was bad as well. Called them and stated the issue and that they needed to " SERVICE " the vehicle to find exactly the problem. to find out that they had SOLD A VEHICLE that was " PERFECT". They called back and state that yes the transmission went off, that if I wanted to fix it I had to put 3,000 down or I can put some down and finance the rest. Didn't take the vehicle back, they didn't put a new transmission, they sold at the auction for parts because according to AUCTION the engine went out as well. If you don't take the vehicle back oh YEAH they try to THREATEN you and go after your wages because THEY ARE THIRSTY FOR THE MONEY !! I have proofs of it. I DO NOT RECOMMEND WHEELS OF CHICAGO AT ALL !! read more

Wheels of Chicago - Transmission pieces - Car Dealers Near Me - Chicago, Illinois

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Not 100% sure how I feel about this place yet but the car service is definitely a issue dropped my car off for an appointment at 9 got there a bit late cause of morning traffic said it should be about an hour and a half I'm still sitting here waiting it's 1:30pm and they said they were looking at my car an I can see it from across the street just sitting there don't know how you can be looking at it when I can see it sitting there parked hopefully my car is fixed after waiting 4 and a half hours if not longer read more

I would avoid this place at all cost as the service and quality of vehicles for sale are horrendous. My friend purchased a vehicle from this location back in September and she's had nothing but problems from day one. As soon as she purchased the vehicle within a few weeks she had to bring it back for repairs. For the last 8 months she's been in and out of their repair shop for various issues with the car. Some of the visits were for the exact same issues that they either misdiagnosed or didn't repair properly from the jump. Not to mention that each time she brings the vehicle in for repair she has to pay the 100 dollar deductible and be without a car for a day or so which impedes her ability to get to work. Today, I was able to go in with her and request to speak to a manager regarding the service that she has received thus far. From the beginning, I could tell from the informal setup that the visit wouldn't be productive. I asked the finance teller if there was somewhere that we could sit and wait until the manager was ready to speak to us and she said no. I asked about the seating that they have available to individuals purchasing cars and she stated that that area was only for new purchasing customers. After talking to the finance manager she recommended that we speak to the general manager. We waited about 10 mins and the general manager came out and actually asked if we wanted to sit in the area that we inquired about the very first time. Once we were seated, we started to talk about the issues that my friend has been having with her car past and present. The manager acted as if he was shocked and didn't know what was going on with the car. I presented him with 10 work invoices and stated to him that it was absolutely absurd to have to bring this car back to their shop that many times in such a short period. He looked over the invoices and acted as if it was a normal occurrence, he even stated the cliche' response of "all cars break down". I also asked him why did they charge her $12,000 dollars for a $2000 dollar car! I guess that struck a nerve and that'a when he began to belittle me by asking me what kind of car I would buy and what kind of car I like... During this time I could tell that he was agitated with me as he wasn't making eye contact with me and his response became shorter and shorter. At that point, I decided to end the conversation and ask that he he provide us with a document that stated that we are releasing the car back to them. He even gave us a hard time about that process as well stating that there was nothing he could give us. Eventually, he went into the back and returned with the document that I requested. This dealership took advantage of a single mother and sold a her a car that wasn't up to par at a high interest rate. This is a learning experience for her, a $2000 dollar car with interest just put her $18,000 dollars in d read more

Any options for the 1/2 star... stay away from this money hungry dealership. Run ‍ like seriously run, they don't care about you or whatever happens to the car you bought from them. Not even a guarantee you will make it past the dealership parking lot. If you have the old car keep it you will b in need of another after you purchase from this dealership, don't do trade ins chances are your car works better than there's. If you have family emergency, death in the family they don't care they want money., but of course they are going to call waste time on calling wishing you a happy birthday and come for your cake... whatever $5 dollars wheels is wasting on the customers cake put it in a payment it will help better, or coloring for the kids... do a fundraiser to help out, oh and if they call that you won an oil change that means you are able to do a trade in meaning they will charge you to trade because like this they can take more money out of your pockets. read more

Absolutely stellar customer service. A gentleman by the name of Jose always goes above and beyond to make sure that customers walk out of there with a smile on their face. I cannot say enough and I hope the man gets a raise. read more

Overpriced used cars. You're better off buying a new car and doing the new car payments because they're about the same. I got my 08 liberty from the Waukegan Wheels of Chicago. They took advantage of the fact I didn't know about cars and they were pushy to get me into a sale so they'd make their money. Now I'm stuck in debt paying a crappy car off. I regret purchasing my car from this company. Update: went to pay my car in person in Waukegan and the guy upfront referred to his cashier as "chingona". Not the language I want to hear at what's supposed to be a professional setting. read more

I recommend Wheels of Chicago on Western and Grandvill, to anyone looking to buy a car. You don't have to have the best credit. They truly find a way to make all work in your favor. I did not have the best credit walking in a few years back. I bought a Ford Escape from them paid it off and traded it in for a Acura. I was able to build my credit, as well as build a relationship with a company that always tries their best to make you happy. They really work with you as long as you keep communication with them. There where times I need an extension on my payment, my rep Joanna always had options for me to maintain good standing in my account. Over the years, any repairs needed on my vehicle's have always been fixed right away, with a minimal down payment and the remaining balance split as low as possible to regular car payments. Also providing me a loaner car during repairs ( when available). This has always been convenient. I am thankful to have them! All salesman are great friendly and ready to assist you , my favorite salesman would be Ruben or Tony. Go in ASAP..... tell them Dalia sent you read more

This place is a scam. They don't report to the credit bureau. They will do whatever they can do make a sale and the cars they sell are tripled in Value thinking you are getting a deal because you have "bad credit". Don't fall for they're trap. They'd try to say they will work with you but they sold me a lemon. I had spent 16,000 on just the car plus an additional 7,000 in repairs. A waste of money. Mora was the only person that tried to help me after receiving a dui. I sent Over 10,000 just to get it out of the impound. Therefore 30,000'for a 05 Honda Accord. Not worth it. Don't waste your money. There was a problem w the engine overheating. Save your $$$ read more

Worst service department known to mankind. I had a cracked radiator swapped out here 4 days ago, I came by today to pick it up and the first thing I noticed was a scratch and chipped paint on my bumper next to my tail light. I immediately went back in and spoke to Allen (manager) and the guy seemed alright and expressed genuine concern. He told me he'd look into it and have his "IT guy" run the cameras back and see if they were responsible. Finally, when I started driving back home I noticed something shifting around and making a loud thump under my hood EVERY time I hit the brakes. Whatever they did to my car, they never put it back the way it was supposed to be. So sure, if you want to get a pretty MINOR car part swapped out, they'll do it. But definitely anticipate some scratches, dents, different color paint and loose components under the hood when you pick it up. I'll have to take my car to a real mechanic now to find out what's making a loud thump every time I press my brake pedal. Hope this helps. Oh and the person in charge of their "service" departments name is Fredy. The man called me a liar to my face and said he doubts any of them were responsible. I recorded the entire conversation. I have pictures AND a short video showing literally every angle of my car while it was being towed to the dealership and they still thought I was lying to them. Tomorrow morning I'll be contacting my family lawyer and will be pursuing a civil lawsuit against them. Thank God for having an attorney for a little sister. I hope this helps a bit. read more

This place has a huge lot filled with new and used cars. They have pretty good deals and offer credit to just about anyone. But be careful, their APRs are really high! If you can get around that, then you can get a great deal on a lot of great cars at this place. read more

Wheels of Chicago - Car Dealers Near Me - Chicago, Illinois

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This place is the best! I rear-ended a truck and needed some body work done. State Farm sent me here because they are a "preferred provider" of State Farm. The manager, Hernan, took care of everything and even called the car rental place to come pick me up. For the amount of damage and the number of parts they needed to order, the service was fast and my car was returned to me on the promised day. When I went to pick up my car, I arrived just minutes before they closed so they said they would return the rental car for me! My car looked brand new. The only negative thing I have to mention are the business hours. They are only open until 6 pm and it makes it very difficult to get there after work. Overall, if you are unfortunate enough to need body work, this is the place to go! read more

This is the worst place to get a car from stay away they sold me a car that has so many problems I had it less than a year and spent more money on repairs than car payments then want to charge me 1000$ for closing that account and another 1000$ to get another car when they sold the faulty car in the first place I had to return it after a month and they worked on it for another month this place is shady af they take advantage of poor people read more

This body shop is terrific! Although I was dismayed to have to bring my car here for 2 repairs within a short time period, but I was extremely pleased with their work. Also, as someone who does not know a great deal about car repairs, this shop was very explanatory and did not treat me like an idiot simply because I'm a girl (Lady car owners, you know what I'm talking about.). My first repair was replacing a side-view mirror, which I had cracked. I was initially concerned about pricing and timing, but for this first minor fix, they gave me a reasonable price, and it was completed immediately after the part arrived. My second repair was replacing my bumper, which was cracked in a fender-bender. This was also handled in timely manner. Wheels of Chicago worked with my insurance company to settle on a good price, and I only had to use a rental car for one day because they worked so quickly. They also arranged for the rental company to pick me up before I had to go to work straight from their shop. This was extremely helpful. The staff was also very friendly and eager to please. The office manager, Phyll Zone, was very accommodating and even gave me a free car wash after both repairs. I hope I don't have to return any time soon for repairs, but this is definitely the place to go in Chicago for body work! read more