We got a 10$ for 20$ credit groupon to this place because my wife loves tea houses and I wanted to take her to it for our 16th year anniversary and make it special for it. Well she was really excited about it. So we get there, we had a table reserved, sat down and the waitress seemed a little stressed. It was busy but it shouldn't be a reason to be rude. she came over and told us how the high tea would work and when my wife asked what was in one of the teas, she answered she didn't know it's "tropical stuff". Shouldn't you be able to answer a simple question about the product you sell?
We were never rude to her and my wife and I usually lean towards the be n ice and other will be nice to you way of life but this person was having none of it. My wife asked if she could take a picture of us for our special occasion, she replied "I can't right now, I'm too busy, maybe later". Really? wouldn't that only take 30 seconds?
after 30 minutes or so we asked another guest to see if they could take a picture.
I have to admit, the food was delicious, well presented and plated but that waitress will be the end of that place. When it was over, the whole high tea process takes a couple of hours! she presented us with a bill for 59$ which was WAY more then the 20.95$/person price they have listed on their website. So I inquired about the price, she rudely answered that the high tea is 26.95$ and I enquired as to why it said 20.95$ on their website. and she just replied that's the price. after a few minutes she came back and said the 20% tip is included in that price. Really!? how nice to offer yourself a 20% tip which you in no way deserved. I was very disappointed in the service at this place. I would only recommend it if you can put up with rude service. read more