Worst service ever!!! Do NOT go to this location!!! If I could give 0 stars I would! Typically…read moreI'm a fan of Smokers Haven and will suck up their higher prices but the manager at this store has to be one of the rudest individuals I've met. She knows nothing about customer service - would rather put inventory away than help a customer. I have had 2 separate issues with her so I have learned my lesson and I will not be going back to this location and I recommend you do the same - AVOID this location at all costs.

I bought a 35 dollar glass piece from this shop approximately 2 weeks ago. I've since called 3…read moretimes and sent them a video of the pipe. I've yet to receive a refund. When I called again today , they both claimed that they were informed of the situation and then tried to claim also that they didn't fail to call me back (how were you informed then?) nor did they attempt any further outreach on the situation. Only after I called a 4th time, was I told I was out of luck! the pipe came with a hole in it, i sent them a video that day, I offered the woman to send a video of me destroying the pipe for a refund and she told me I had to wait over the weekend because it was a Friday (this was the 8th of december)! after weeks of calls. I should have just done a chargeback after getting the phone call pulled because I was already offered a refund in return for the video of the flaw! 2 hours invested to try to get glass handled that is very clearly flawed if you can see how thin it was on some part of the pipe. a toothpick sized hole like this would not be detected even if I did your "so-called water test" your staff did NOT suggest. I thought you were a glass shop, yet you aren't willing or knowledgeable enough to inspect glass to see if it was indeed flawed upon manufacturing? Irrespective of the fact the pipe was used, 1) its clearly manufacturing 2) if you gave me $1 for iso alcohol I'd have cleaned it out, but with the amount of time i've spent on the phone I shouldn't have to spend more going down to the store to deal with this. My issue felt like it was not taken seriously as a customer and I felt forced to assert my stance as an honest customer trying to get things resolved during the phone interactions. PS: if you're going to reply to my comment, tell me you'll be providing me a solution, not a one-liner to save face on your Google Reviews. This was a $35 pipe, imagine if I bought a $100+ one and got this kind of service! - JT 12/11 update Edit: 5PM on Monday and I didn't receive a call! big shocker. One of the worst experiences I've had with a local business in the area. I feel robbed. edit: called in just now, the manager was clocked out that meant to call me! never called me. 12/13 spoke to a manager at this location, they advised me the owner refused to send the funds back to my credit card and I would have to come in person even though I am physically handicapped. I asked if they could give me $10 to uber to the store because I can't drive and they said no. Buyer beware, this shop has not been friendly to the physically handicapped. - JT

Thank you D.J, for helping me. You went above and beyond and fixed my broken vape when you really…read moredidn't have to. Everyone there is always helpful and friendly. You have my business for life. I gave top rating because it was well deserved.

Love this place! Very friendly service and not judge mental in anyway. They will hook you up with…read moreexactly what you need whether it's a beginner or someone who has mastered the art of vaping. They have lots of yummy flavors of Juice/ E liquid at a very reasonable price. They also have a great deal on mods! This is where I bought mine with my tank and I couldn't be more happy at all definitely check them out

i bought a vape there a month ago and the flavor was NOT what it should be (Lost Mary Nana Coconut)…read morei have bought over 40 of these and know what it should taste like. I decided to give the store another try 30 minutes ago .This time Razz bananna coconut (i have also bought over 40 of this exact vape and it was burnt tasting from the first puff ! another $30 in the garbage . Lady said if smoke comes out it works "Nothing i can do " she says i broken english. I waste another dollar their. I dont even care about money ! ITs the terrible products and even worse customer service . (this is the first review i have ever written)

Hidden Gem. Great service, pricing and stock of quality vapes and accessories. One of the better…read morevapes shops around the area.

They have everything and more. I went in for a vape and…read morecame out with a full bag of items. The three guys that work there, (1 was a manager Billy), are so knowledgeable and nice. I'm glad I looked around and saw everything they have as I didn't know some of the stuff even existed. One item I have been wanting I did not know what it was called and very poorly described it. They had it and it was the same price I paid years ago. Some items they sell: kratom in powder, capsules, drinks. Exotic foods meaning Doritos from China without all the junk the United States allows companies to put in it., shroom bags, $6 rolling trays (and up), kava drinks/items. Like I said, stuff that I never even knew existed. I mean reason for writing this review is because of the phenomenal customer service... and great prices.

Terrible service, next to no vapes. Don't expect to use…read moreyour wife or husbands debt card because they will decline to sell it to you. ID must match the card name, absolutely ridiculous

These guys were super responsive on chat. They messaged a reply in chat within the minute; with an…read moreanswer to my question. When I went in; the gentleman greeted me, and was super helpful in my selection.

Super nice people work there, Ben and I forget the other 2 people's names but a man with brown hair…read moreand a girl with piercings, I think her name begins with an A? Sorry I will try and catch their names next time. More of a weed "paraphernalia" store but they carry the only kind of e juice I like, and it looks like almost the whole wall behind the registers are e juice so I'm assuming good selection. Only bummer is e juice I use went from $14.99 to a whopping $19.99 recently. Constructive criticism, they could carry bigger selection of pod mods (ie Vaporesso PM 80 Luxe) and mods in general for e juice. Will continue to buy the e juice here as I am always pleased with their very friendly customer service.

Couldn't get past the ringing when I attempted to call and inquire about their stock. A guy…read moreanswered the phone already sounding pissy and proceeded to hang up as soon as i spoke about what I was looking for. He then sent me straight to voicemail on all further attempts

Ok so I have to say I have been to dozens of vape shops but this one stands out because the owner…read moreis a great person so kind considerate and friendly I love coming back over and over because the service is insanely amazing also I can't remember the woman's name who also works there but she has always been super helpful and nowadays you don't see that so this is the number one vape shop for me my friends and my family not to mention my employees I send them there to..... Thanks for being so great they need more ppl like you in the world....

This place has always been the best place around for vape and CBD needs! Justin and Jake are always…read moreready to give you a great recommendation if you're not quite sure love this place!

Best vape shop in NH. Guy working was super friendly and helpful, had a problem with my mod and he…read morehelped me get a new set up! Would def recommend for anyone in Southern NH area or even Northern Mass!! Worth the drive!!

Tried calling the store to speak with someone and they hung up on me 3 times with "were good man"…read moreWhen I called back the guy says "sorry to hurt your little feelings but we are good man" super unprofessional place of business.

What gets me with these guys? They won't give prices over the phone, precluding anyone from…read moreprice-shopping "from the comfort of their home (or phone)." "It's our policy," I was told. Hmmmm, SHADY. They refer you to the website, which didn't allow me to look for the vape I asked about, but it DID show the up-sell (only packs/kits and such). I worked in sales for a long time, and this "policy" smacks of bait/switch, or at the very least, of the type of business that counts on being able to take advantage of walk-ins... doesn't matter if a consumer sees the price on the shelf or on the box in the store, because places like "Holy Smokes" rely on people making the trip in and buying (settling) for whatever price-point offered because they are already there (and who wants to drive or walk all over kingdom come)? I wound up calling another smoke/vape shop in town, and the gent there was super-helpful, answered all of my questions, and gave me a price right away. Guess who got the sale? The other guys. (P.S. Smoker's Haven West is the best). So, HEY! Holy Smokes, take a play out of their playbook, will ya?