I never got a text link, so I can't find a way to directly add reviews for an individual…read moretechnician, but.. we'll make this work. Specifically, this review is a two-for one, both for Ed La Barre and Thomas McGrath who were both my latest technicians for separate calls. Ed came out to inspect and service my water heater, and while his efforts to repair the equipment I had weren't successful, he also canceled the usual charges for his labor on that call immediately, which was appreciated. Thomas came out for my club member service and inspection of my furnace, which of course cost me nothing since it's covered by membership dues and absolutely pays for itself very quickly. In both cases, these guys were polite, knowledgeable, and efficient. Absolutely top marks for both of them.

Caused my working furnace to fail, the house froze, leaking pipes…read moreand they refused to make the repairs that they caused. On October 22 2025 I had Master Services perform an annual service on my Carrier furnace. The furnace was working well with no issues but I wanted to do the annual service as recommended. Morgan the technician poked around but I did not see any of the standard procedures done like I am used to seeing from other providers. There was a tremendous sales pitch pressure from the tech spending more time on how I can purchase a new furnace from their company, even though our furnace served us well and was in excellent condition. I paid the bill and he left. Oct 24 2026 just two days after service The furnace failed to start and we were in cold weather for several hours. So I called the company back asking why the furnace is having this problem right after the tech worked on it. Morgan came back and blamed it on a blown 3A purple fuse which never happened before. He said he did not have a fuse in his truck, luckily I had 3 of those in my fuse kit in my truck so I gave him my fuses, he started switching wires around burning 2 more of my fuses and finally he got the wiring right and the 3rd and last fuse worked and the furnace started to work. He did not seem sure of what is happening or what else to check for. We had to make a trip out of state to visit family but we always leave the heat on in cold weather just to be safe and we turn the main water valve off and drain the pipes. Jan 28 2026 We returned to the house to find there was no heat in the house and the toilet tank and bowl had blocks of ice in them. The bathroom sink trap was cracked from ice and the shower valve was busted along with the kitchen sink not draining. A pipe also sprung a leak in the basement. There was also a strong natural gas odor in the house. We called again and they sent another tech Mitch who showed up with three space heaters to thaw the house plumbing out but could not get furnace started he also confirmed the gas smell to be present he said the gas coupling inside the furnace was not tightened enough from when they did the first service. He did not bother to check the ignitor but did after I asked him to check it. He said the ignitor is bad and he will call me back the next day with a price as he claimed did not have a replacement ignitor in his truck and he estimated the price would be around $600 a part that cost under $30 He left us with no heat and a gas leak while I slept in the house in the extreme cold snap in January I could have died from both the cold and the gas leak. Jan 29 2026 Mitch never called back to come replace the ignitor. I gave up and had to call ANOTHER company to get our heat working. They came over and figured the problem in 5 minutes replaced the ignitor and tightened the gas coupling which was left loose by two technicians from Master Services. My bill was $357.44 and our furnace is working well since till the writing of this review March 23 2026. Jan 30 2026 Plumber Eric from Master services came over replaced the frozen sink trap that they caused to fail from freezing and charged me $154.83 He also gave an estimate of $1700 to replace the leaky pipe that they caused to freeze up due to low quality work. I refused to do this and feel they must take responsibility and fix what they broke. I had to replace the shower valve myself and get the kitchen sink flowing again. Several phone conversation with manager Juan did not help as he insisted they have to charge me for pipe repairs that would have never happened if they did not cause the freeze. My pipe is still dripping and they totally ignored the problem. I see that a Mr. Kyle Burroughs listed as general manager on the better business bureau website so Mr. Burroughs if you are reading this Please intervene to rectify this problem. You can get my contact information from your service department records. All I need now is you send a plumber to replace the pipe section that is leaking so we can put this nightmare behind us. Victor G Please respond

service was excellent!!! Arrived quickly and workers were professional and courteous. Work was…read moreexplained and completed efficently. Prices were very reasonable and payment options were flexible. I would definitely recommend them.

We would recommend Double U Electric. Josh is a great guy and communication was great. His team…read morearrived on time and was able to get the job quickly . Their prices were fair and we're somewhat flexible to make it work for both parties. We were happy with the work completed . Just need to get the drywall patched. I will be calling them again to install the new fixture above sink and possibly a pendant over the peninsula. Thanks Josh & Team.

I give a 5-star rating for our new roof. Nancy…read moreDeerpath Rd. Lake Geneva

This company is by far the best I have ever dealt with. They came promptly when called for an…read moreestimate. They gave us a fair estimate within a few days. We had an appointment for our roof within 2 weeks. They were professional and really nice guys that did a great job and cleaned up before they left. Best contractor we have ever had.

My encounters with Ronald Reilly have been nothing short of stellar. He is a no nonsense, highly…read moreknowledgeable professional. and "handy man" does not really do him justice. He is so much more. I called him in a bit of an emergency; trying to clean up some issues with a farmhouse I just listed for sale that had trouble with contractors not finishing their commitment. He gave me a reasonable quote (simple things) immediately within a day, and then finished my requests with more care and less time (and within less than a week service) than I have ever had with such services. This is the first time that I have good luck with this kind of profession in the last 40 years. To be sure, I plan to hire him if I end up keeping the farm in the distant future if it does not sell to my fair liking; he would do all the flooring to my family's taste. I trust him this much. He is a worker, not a schmoozer. Any time I need fixing on walls, doors etc. he will be my first contact. He is excellent.

From the owner: With over 25 years experience in construction and building maintenance, we can help with projects…read morelarge and small. We offer reasonable and fair pricing and are fully insured. Contact us today for a no-obligation FREE quote on your home improvement projects!

work was completed satisfactorily and within my budget. happy with finished product. thanks again.read more

From the owner: Painter with 17 years experience. Quality painting at a competitive price. Product knowledge and…read moreapplication. Residential and commercial work for all your painting needs. Call today for a free estimate.

Sierra replaced and fixed old siding and old stucco - and they did an EXCELLENT job. The group who…read moredid all the work were terrific. Hard working and cleaned up everything.

From the owner: For over 20 years, we’ve built a strong foundation as expert installers in siding, roofing, and…read moregutters. Our experience in the field has given us invaluable insight into the needs of homeowners and the importance of quality, precision, and reliability. Two years ago, we took the next step and launched Sierra Exteriors, with a dedicated focus on not only delivering exceptional installations but also providing personalized customer care every step of the way. At Sierra Exteriors, we work with top-tier brands like LP SmartSide, James Hardie, Ascend, Owens Corning, and Malarkey, offering durable, energy-efficient solutions designed to enhance the beauty and protection of your home. From expert roofing installations to maintenance-free siding and seamless gutters, we ensure every project meets the highest standards of craftsmanship and service. Our goal is to take the stress out of home improvements, providing homeowners with lasting, quality solutions backed by two decades of experience in the industry.

Affordable pricing and beautiful results. I have used Heller's for regular maintenance when I was…read moreunable to manage my property, and for various special projects. A wonderful small family run business, run professionally and with class. Thank you all for the hard work.