We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

A2Z was very professional and the job went smoothly. They removed all the affected pieces and…read moredried the area, leaving it clean and ready to be rebuilt. They were efficient, easy to work with and reliable. I worked with Idan, the PM who came by for the original estimate. He was informative, made helpful suggestions and answered all of my questions. I did not get any other bids, so I cannot comment on the value of the price, but they completed the job in a timely manner and no additional costs were incurred following the original bid.

Rat infestation in my garage (never had rats before so didn't know the proper process)…read more I had to dispose of half the items in my garage. Junk removal took care of that job & removed the rat poop. Then I called A2Z to clean everything assuming that's all I'd have to do. Last night I saw a giant rat run across my garage so now I've paid $3500 to hazmat clean the 1/2 my garage but still have a rat infestation. I'm now working with a rat removal service but before A2Z allowed me to hire them & get in contract they should have advised me to be sure to complete the proper step beforehand of ensuring the rat infestation was resolved. Now i'm out $3500 for an unnecessary garage cleaning and still have a rat infestation. As a new homeowner (or any homeowner) I'd assume a good business would make sure I've done the pre work (in this case rat infestation elimination) before accepting the job. That's in my view a shitty thing to have done to me as the client. Really disappointed because they seemed professional throughout the process. So for this reason of not holistically proactively making sure the proper prep was done I cannot rate this business any higher than a 2 star. I'm not angry I am however very disappointed and feel that I've been tricked. I cannot recommend this business.

Dan and his team handled asbestos removal for our Eichler renovation. Professional from start to…read morefinish. They were super responsive over email and phone, and walked me through the whole process, so I knew exactly what to expect. The work was done quickly, and the final air clearance came back clean. No surprises on pricing either, which I appreciate. They beat everyone in price and speed. Would recommend without hesitation.

For an asbestos abatement job, I obtained 4 quotes…read more It was easy to communicate with Eisen and I received a call back on the same day. After describing the job, I was given a verbal quote of roughly how much it would cost. Of the 4 quotes, one was several thousand higher than the other 3. Eisen's verbal quote was in the same ballpark as the others. Only downside is that they are scheduled 1.5 months out and very busy.

My Highest Recommendation for Bio 911…read more I had a mold problem caused by a leaking faucet and roof at my Mom's house. The mold remediation company that I was referred to, went ahead and started tearing out drywall before any contract was signed. They also would not answer most of my questions and only sent a single photo of what they found and that was only after I asked them to send me photos a second time. I called Bio 911 and spoke to Kirill, the owner of the company. He told me that he doesn't like to take on jobs that are already being worked on by another company, but he told me that he would be happy to come out to inspect and evaluate my problem. He was incredibly thorough. He checked the drywall where visible mold had been seen, checked a nearby restroom even though no mold had been seen in there, the outside wall of the building adjacent to the affected drywall, and even the walls of an adjacent apartment. He detected moisture inside of the outside wall of the building, which was something that the other company had missed, and he outlined the steps needed to correct the moisture problem and mold issue. Kirill did all this work simply because he likes to help people. He did not charge me a penny. How often can you find someone that does things just to help people? It is super rare and I am giving Bio 911 my highest recommendation as a result.

Kirill was very pleasant to talk with about our situation. He was very straightforward and…read moreknowledgeable. This has been a learning experience for me. I do not know if we will end up using them for the immediate clean up but they are on the short list for when we need them later.

I want to thank everyone at Restoration Management Company in Benicia for their efforts to mitigate…read morewater damage and mold remediation after my roof leaked. The project manager, Nathan Kroopnick, was knowledgeable, responsive, kept me apprised of next steps - seemed to work 7 days a week - and even reached out on the weekend so that they could tear down the "containment area" as soon as humanly possible. I really appreciated that! Ricardo was the lead for the project, and he is a true hero! Polite, knowledgeable, thorough, conscientious and very careful with my home. The whole team was very polite, conscientious and hard working...Jenny, Hugo, Esperanza, Jose and Darwin. Whenever I mention that RMC did the mitigation work to the other parties involved, eg, insurance adjusters, construction estimators, everyone agrees, RMC does a great job, and they're honest. If you find yourself in the unfortunate position of needing their services, I highly recommend them!

I have needed the services of this company twice in the last 4 months. Both times I experienced…read moreexcellent customer service from their office staff for scheduling and even better service from their project manager, Abel. He is very knowledgeable, professional, kind and thorough. As a home owner, it is so important to experience good service when it comes to this kind of stuff. I confidently recommend Abel and this company.

Synergy cleaned up our yard which was contaminated with lead-based paint and construction debris…read more Fernando, Antonio, and Pete were all very accommodating, friendly, and professional. Antonio and his team were respectful to our house, took time to prepare the space for decontamination, and took proper precautions in preparing for cleanup. They listened and never brushed off our concerns. They carefully covered our staircase, sticky mat at the entrance, and sealed off doors and windows, their attention to detail was beyond my expectations. Besides the technical side, they also have great communication- from online schedule reminders, sending/ revising quotes, confirming job details via text... etc. Synergy gave us peace of mind and a safe home again, highly recommended!

Horrible experience. They came to my home for weatherization project and left the cover off of my…read morewater heater. I've left several messages with no return call back. Not appreciated.

Quick response. Very nice person. Came over, heard our concerns and checked for moisture with a…read moremoisture meter. We didn't need his services but he did provide some advice to help us with humidity. I pray we don't ever need a mold remediation but if we ever do I'll be sure to hire 3 step. Thanks for your help.

Oscar responded to my message right away and had availability to address our mold problem quickly…read more They provided a reasonable and thorough estimate, and responded to all of my additional questions about their plan. When executing the plan, they reached out because some additional work was needed, which would result in a reasonable and minimal additional charge. I appreciated the transparency. When finished, they helped coordinate with a handy person who was coming to do some repairs following their remediation and demolition work. Throughout the process, it was an efficient and enjoyable experience to work with 3 step. Thanks team!

We had water damage that required full mitigation. On top of that, we had to demolish, and…read morereconstruct our guest bathroom, and Lightspeed Restoration knocked it out of the park. From start to finish, the whole process was handled with professionalism and care. A special shoutout to Lenny, who did the bathroom work, he was absolutely awesome. Super friendly, kept us in the loop on every decision, and made sure we always knew what was happening and what was coming next. He always gave us a heads-up before showing up, stayed on schedule, and treated our home with real respect. It's stressful enough dealing with water damage, and having someone like Lenny on the job made a world of difference. Couldn't recommend Lightspeed Restoration more highly. If you're dealing with any kind of water damage, these are the people to call.

Trevor, Francisco, and Joshua were incredibly professional. They were very transparent about the…read morecost and time frame for the repairs. They did a great job, laid out the options with no pressure to go for the more expensive option, did a great a job cleaning up when they were done, and also expedited our job to get it done before our out of town guests arrived. Highest recommendations!

We had a leak in the attic that went all the way to the crawlspace through the walls…read more Suzy came and quickly help assess the damage and send her crew to dry it all up. They were well prepared and did a great job, removing mold and dehumidifying it all.

We had a roof leak. Speedy Restoration (Rafael) gave us a quote based on pictures we sent them, and…read moreSuzi also came out to inspect and confirm the quote. Jesus quickly removed the damaged ceiling material and started the drying process. After a few days' drying, Jaime replaced the drywall and painted the ceiling to look as good as new. They are all professional, experienced, competent and responsive. I highly recommend them for a truly "speedy restoration"!

It's rare to find a company that does not just do a great job, but truly stands behind their name…read more If you are looking for environmental services, look no further than CVE. I worked with the Rohnert Park office. I recently had the company handle an asbestos removal and wall texturing project, and my experience was nothing short of stellar. The true test of a company's "business practices" is not when things go perfectly, but how they handle them when they do not. Almost a year after my initial service, I realized the interior wall texturing wasn't quite right. Despite the significant passage of time, CVE did not blink. They immediately took ownership of the situation and corrected the issues, no questions asked. They are a fantastic team. Every single person I interacted with at CVE was Knowledgeable: They clearly knew their craft and the safety protocols involved; Cheerful: They brought a positive energy to the job site every day; Professional: Communication was seamless, making what could have been a stressful process incredibly easy for me. I cannot recommend this company highly enough. If you want peace of mind and a team that treats your home with respect, CVE is the only call you need to make.

They were hired to check for mold and remediate. They said one thing while at the property and then…read morewrote a proposal with completely different information. They performed a "remediation" that didn't take care of the mold problem at all and tried to tell me that my health issues and allergies were probably just from my dog (no one in my family is allergic to the dog we've had for 8 years). I then hired another company to come out that did an actual investigation and found toxic mold in 13 areas of the home. They will make it sound like you are being taken care of, but they are lying.