I'm going to do my best to keep this review focused without dumping everything in one review. The…read morefull footage review with proof is on youtube. This started the day I dropped the vehicle off on February 2nd. I had seen mixed reviews, but I took a chance. When I spoke with Harold and Dakota (his son), they quoted me what felt like a fair price and told me the car would be ready in about two weeks. I made it clear I needed it back by Monday because I had jury duty and VA doctor appointments. Dakota assured me that wouldn't be an issue. About a week in, I reached out for an update -- no calls back. That became a pattern. I called around 15 times. Only two were answered, both by the front desk. Most of the time my calls were ignored. That level of communication is frustrating and honestly unprofessional. Roughly ten days after dropping the car off, I went to check on it and saw they had only just started sanding. At that point the promised completion date was only a few days away, which didn't make sense. Because I couldn't get updates by phone, I had to keep driving there in person. I was even told at one point, "Don't call, just come up and talk to me." Each time I showed up, I was given another date. Monday. Then Tuesday. Then Wednesday. None of those happened. Calls still weren't returned. The front desk repeatedly said I'd get a call back, I never did. Meanwhile I missed three VA appointments and had to reschedule jury duty because I didn't have my vehicle. By Thursday I was done waiting. I told them I was coming down. When I arrived, it was clear communication had broken down completely. At that point I contacted the police, not to cause problems, but to document that I was trying to retrieve my vehicle. The officer explained there wasn't much they could do beyond advising a civil standby when I picked the car up. I had also seen other reviews mentioning confrontations, so I wanted everything documented just in case. When I finally went to pick the car up on Friday, at first glance it looked fine through the window. Once I saw it up close at home and under the sun, there were lots of issues. The top had been installed incorrectly -- the gasket was flipped on both sides. There were areas where touch-up paint was used instead of proper finishing. Parts like the inside of the door handle were sanded but not repainted, leaving a rough texture where you constantly touch the car. The interior was also left very dirty. They had the vehicle for three weeks. Some people may ask why I didn't have them fix it. After waiting that long and dealing with the communication problems, I didn't have confidence the process would improve. The timeline kept slipping, and most of the time the car was just sitting there when I visited. My biggest issue here isn't just the quality -- it's the lack of communication, the owner lying about me saying things I didnt say and missed commitments. If phone calls were returned and timelines were realistic, this experience would have felt very different. Based on my experience, I would recommend looking into other body shops. If you check BBB and Google reviews, you'll see similar complaints about delays and communication. Cars seem to sit for long stretches, and the person doing the work often wasn't the one I originally spoke with. The reason im giving a 2 star instead of a 1, is because they actually painted it the color I wanted. That was my experience. The full footage is on youtube

I do not recommend going to shop. If you're someone that pays attention to every detail of your…read morecar. Long story short they install an aftermarket part on my car when I specifically wanted my car repaired to OEM specs. It was even more telling, after I price the OEM part based off how low the estimate price was. The aftermarket part was a lot smaller than the original. They did not reinstall my fender well clips. Instead that rolled my fender damaging the paint. The front facia has a lot of scratches as if it were dropped. Also noticed the ripped the facia clips on removal. As I mentioned long story short, this "$600"repair resulted in an extra $3500 in damage to my car. I highly recommend going to another shop. I've heard a lot of horror stories since dealing with this shop. I really wish I heard all of it before hand.