I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients

I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

My son had an ear infection. The staff was nice, the doctor who helped us was knowledgeable. They…read moretook care of us in a timely manner. It was a great experience.

Doc often takes multiple requests/multiple visits to get him to do anything. First time I had cysts…read moreremoved, I had to go for the 3rd or 4th time, refusing to leave if he didn't give me a referral to have the procedure done. There was a student shadowing him at the time, so he did the procedure. He joked about doctors being lazy and only draining cysts instead of removing, which does nothing because they always come back. A year or so later, I went in to have two new cysts removed and instead he drained them (without ever mentioning the change in plan). Cysts were not removed. Same status after appointment as before. When menting this, I got referred to a different doctor to have them removed and a $279 bill after insurance for original appt. No telling what the new doctors charge will be to actually do the procedure. Zero problem with the cost if the procedure was actually done, but it was not. Staff is fully aware and refuses to do anything about the $279 bill for kicking the can down the road to another doctor.

Very nice staff, great doctor's knowledgeable and helpful. Follow-ups to be sure you're taken care…read moreof.

I saw Callie Hart on September 5, 2024, and she was great. Thorough and attentive. I have been…read morestruggling with attacks of nausea and vomiting that had increased in frequency to weekly attacks. We made a plan to start with a HIDA scan and follow up with a colonoscopy and endoscopy if the scan showed nothing. When I hadn't heard anything from scheduling in a couple of weeks I called the hospital and they said the test order had not been sent over from DHI. The hospital was kind enough to put me on hold, call DHI and get the referral and scheduled me for the HIDA on Sept. 27. I don't know why the referral was never sent to the hospital. A week after the HIDA scan I received a call from DHI saying I needed an MRCP scan and they would get the referral to Sparrow Hospital. That was on Oct. 3. I waited for over a week and heard nothing so I called the hospital again and they said they didn't have the referral. I called DHI and after 40 minutes on hold they said they had sent the referral to Sparrow. After some confusing phone calls, they sent me a message through the Pinnacle portal, "It appear our radiology department is waiting on an authorization approval for the MRIMRCP before they can send your order to Sparrow." I wasted hours on hold and bouncing between Sparrow and DHI over this misinformation and miscommunication. I asked if we could continue the plan for the colonoscopy and endoscopy if insurance wouldn't approve the MRCP. They said they would ask Callie Hart. I responded to the portal message with the same request and got no response. I sent another portal message that my symptoms were worsening and got no response. What is the point of a patient portal if no one answers your messages? Clearly there is a serious problem with communication at this office. I will revise this review if someone will contact me with accurate information about my referral and treatment plan. I will seek another provider if this doesn't happen. ******** First thing the next day I received a call from DHI and was assured they had definitely faxed the MRCP request over to Sparrow that very day - that was last Tuesday, Oct. 15. I called Sparrow a week later on Oct. 21 since I hadn't received a call and Sparrow confirmed that no request had come from DHI for me last week on Tuesday Oct. 15 and they checked Wednesday Oct 16 and no request had come. Once again I was mislead and DHI did not do what they promised. I have asked my doctor for a referral to UM.

Arrived around 9:45 am on a Wednesday morning. I was seen very quickly - especially for being a new…read morepatient. The receptionist was very friendly and helpful. The facility is beautiful, and the doctor was also very courteous - she answered all of my questions and gave me options. Overall, I was very impressed with being seen so quickly, and the high quality of care.

Even when you make a reservation, you wait an hour or two. At least the one in Bath or it might be…read morea Haslett address.

I first visited the office back in September 2025 after a serious injury to one of my fingers. I…read morewas extremely nervous about what would have to be done, but Dr Truluck and his staff very quickly got me set up for the surgery that I needed. I was given options for the surgery, one less invasive and one that would be more restrictive to me once healed. Dr Truluck did not pressure me toward one of these choices or the other. I elected for the less invasive surgery, which went well. At all of my follow ups, I was greeted with a smile by the lovely staff, and especially the radiology tech. I was always treated with respect and I felt welcomed as soon as I walked into the office. Everyone is extremely friendly, helpful, and thorough. I ended up doing the second more invasive surgery at a later date because my healing process was complicated. This was at no fault of the doctor. My second surgery was incredible. I have had no complications at all and my recovery has been smooth. I saw Dr Truluck today for the final time and was released to return to work, but only after I let him know that I was ready to go back. Dr Truluck does not pressure his patients one way or another to stay off work too long or to return too quickly. He listens to what he is told by his patients and he follows their lead as to what they feel comfortable doing and not doing. I could not recommend a surgeon or medical staff more than I recommend Dr Truluck and his staff. I would gladly go back for any hand related treatment in the future.

Orthopedic surgery Hand surgery…read more Staff are great Physician superlative Will highly recommend