Very compassionate and reasonable fees. The staff tries to accommodate the best they can, during a…read moredifficult time.

They did an excellent job on the services, both Phoenix and Gene provided great help. We had no…read moreidea what to do, but they explained to us in very detail and responded very quickly. Very professional, and respectful. The only bad experience we had is purchasing the flowers. The default delivery address was NOT the funeral home will be held; need to update the funeral home address manually. If people didn't pay attention, their flowers might be delivered to the wrong location. Because we didn't receive a few. The staff from flower platform was very nice, but one of the flower shops (we don't know which one) was not good. They delivered flowers late and missed one of the flowers. Suggest to follow up after placing flower orders.

I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

Honor cremations is a legitimate organization. My family chose Honor Cremations and had a…read moresuccessful Cremation and Memorial with them. Customer service: 5/5 Value: 3.5/5 Execution: 5/5 From a service standpoint, they excellent. The team is available 24 hours via phone and text. For the majority of my work with them, they were extremely responsive, had good pass downs between shifts and team members, and worked to meet all our needs and timelines. They never pressured us into anything or upsold us. They just wanted to support whatever we needed. My family needed an expedited cremation and memorial all within a week of my family member passing and Honor Cremations was able to make that happen and get the paperwork done with the county in that timeframe. Honor's paid casket option was cheaper than other crematories and was a very nice, presentable casket. Honor does not embalm in house but has embalming providers they can work with. The only reason I would hesitate to select Honor again is because other crematories were more cost effective (up to $1000 cheaper for our package selections), but Honor did what they could to reduce costs and provide flexible options and offerings. I wouldn't hesitate to recommend them to others if service and empathy is a top priority.

Bought the plan over 10 years ago. I'm glad we did because prices are up now. Very helpful staffing…read moreduring this difficult time. They were there for all my questions and have answered for all. I felt very comfortable visiting the facility and their employees made you feel warm. They were amazing. Thank you so much Neptune Society. Special thanks to Noel Hanna for her great service and comfort.

The Neptune Society in Belmont provided exceptional care during a very difficult time. Everyone was…read morekind, empathetic, and highly professional throughout the process. Tolofi, in particular, was wonderful--compassionate, attentive, and incredibly supportive. The entire experience was handled with care and efficiency, which brought us great comfort. We are truly grateful and would highly recommend their services.

i was so impressed with the professionalism shown our family by Carla of the Neptune Society…read more Everything was handled with the utmost respect for my wife. Carla kept us apprised of every step in the process . I highly recommend the Neptune Society to any family seeking to have their loved one cremate. Larry Kleinman

This was the absolute worst experience. My father passed Nov 17 and had a prepaid cremation. It…read moretook 2 plus weeks just to get a hold of someone after many calls- leaving messages and emails, to no avail. I finally went to the office and was given a litany of excuses of why we didn't yet have a death certificate. My sister also left messages, over 6, and emails- none were responded to. My sister had left 3 more messages with no response so I went by yesterday to find out what is going on. The manager was very defensive and didn't want to take responsibility for anything. She said she talked to my sister that morning- she didn't- she left a message saying that the certificate was sent to her house in Santa Cruz- WITH the ASHES!!!!!! In the mail!!! We were supposed to pick up the remains in Santa Rosa. She had stated 3 plus weeks ago that the certificate would be sent overnight. That never happened. It is now Dec 30 and the Certificate and remains have not been delivered. Very unprofessional to say the least. I urge anyone thinking of using Neptune in Santa Rosa, CA to find another service as this one is horrible!! There is something very wrong with this branch I wish I could give a rating with negative numbers.

Excellent funeral home. Jack Jensen is the most knowledgeable, experienced, professional, and…read morecompassionate funeral director I have ever met, and I've met many. Unfortunately, the parent company of this nearly century old business has decided to close this location and consolidate operations with their other local locations, but Jack Jensen has, fortunately, been retained.

My mother passed this last July. I did what she did when my father passed, I called Crosby-N. Gray…read more When Jack Jensen met us I immediately remembered him from 24 years before. He was as exceptional with us in 2024 as he had been in 2000. I cannot say enough about the care and compassion and immense kindness that Jack brought to every facet of our mother's funeral planning and execution. He was there, at a moment's notice, whenever I reached out with questions. He saw to every detail with a thoroughness and professionalism that is rare. I found out just how rare when dealing with the cemetery that my mother and father purchased their crypt at, it was not associated with Crosby-N. Gray. My dealings with Skylawn cemetery left me shocked and traumatized. I am so grateful that I chose not to have them handle the arrangements. I was so grateful to have Jack Jensen there to listen to my agony and make everything that his company did go as smoothly as it possibly could. My mother had very specific ideas about her obituary. Jack saw to it that they were carried out. When one of the obituaries didn't provide the same layout for the online obituary--which IS forever!--Jack made sure to handle it so that my mom's wishes were followed in all permutations of her physical and virtual obituaries. When my mother was young...and even middle aged...there was a tried and true formula for a funeral. There would be a wake for one or two nights, then the actual funeral mass, then the burial. That simply doesn't happen anymore. So, you might ask, If I had the crypt at Skylawn and the church handled, why would I need to use Crosby-N. Gray? Because every single thing that needed to be done and done well was handled by Jack Jensen. I didn't have to worry about anything. I gave him the obituary and those instructions, I chose a coffin, I brought her clothes and makeup and that was it. Jack ushered my mother--and us!--through all of this, from the hospital to his location, to the church, then back to his location, then to the cemetery the next day in the most compassionate and professional way possible. He was a constant, calm presence that truly made the unbearable bearable. He has our family's highest respect and gratitude.

My experience with lone tree has been nothing but great!! All of my relatives resting place is…read morethere...the staff is always so tentative and caring. In recent years 2012, 2016, 2017,and 2025 I lost 4 of my siblings, a staff member name Winnie who was so kind to my family worked some magic, I don't know how she did it,but was able to have each of their cremator niches close by each other...my family and I are so grateful for that, it's like I'm with them all during one visit! Thank You Lone Tree (Winnie) your awesome

It's a very beautiful cemetery. Lone Tree you all do a beautiful job keeping it to perfectionread more

Everything! From cost, ease of booking, flexibility, wonderful crew-Effe and Ruby! And they…read moreproduced glorious weather!

Went out on the Bay Wolf today, with captain Ruby and crew Fallon. There were 10 of us in my party…read more We spread my wife's ashes in Kirby Cove, in the same spot where we spread my mother-in-law and father-in-law's ashes some years before. Ruby and Fallon were wonderful, showing a true love of the sea and answering our many questions about landmarks, currents and wildlife as we sailed out on the bay. I think my wife would have approved; we did it up right. Thanks so much to Neptune Memorials for making this a wonderful day.