A very big thank you to Dr. Watts, Corey and all the nursing staff at the surgical center. I had…read morehip replacement surgery Nov. 11th and was very impressed by the care I received.

Everything from the staff to the doctor doing my hand surgery!!! I am healing fast to the great…read moreteam work

I have a been a patient of Dr. Mathis for about 3 years. For the past 18 months he has been my…read moreConcierge Physician. I am old, male, on Medicare, have a good Medicare Supplement Plan and am a cancer and heart attack survivor. I have a number of specialists I have to see at least once every year. Yes, I have to pay an annual fee to him for his services which is not covered by Medicare or my Supplement Plan. The benefit for me is I have a built in 2nd opinion from an excellent Doctor regarding all my blood tests, vaccines, and recommended treatments. He also has referred me to qualified specialists (when needed) that he personally knows as he is from Reno and has worked here as a Doctor for many years. These referrals have always worked out well for me. Another benefit is I have his personal cell number. I can call him directly if I have a medical issue or need a refill on a prescription. He handles my physicals and annual wellness reviews. I never have to wait in a line of patients at his office. I am able to see him usually on the same day I call him. I still travel extensively and though I have not needed him while traveling yet, he is available to coordinate my care if something happens or get my prescriptions replaced if I run out, or otherwise lose them. The peace of mind I have with having someone I trust to guide me through the complicated medical system I am experiencing as I grow old and more infirm is well worth my annual fee.

I went to see Dr. Mathis because I am new to the area, and needed to find a primary care physician…read morestat. The first thing he tells me when he walks in is that he is a sports doctor. That is fine with me, my primary reason for going is the need for a referral to a specialist. He asks why I need to go to a specialist, and why I cannot just take pills for my issue. I inform him that I have been hospitalized for over a week twice in the past and have to get life-saving medications from the specialist 2-3 times a year. (If I could take a pill I would, it would save me over $3000. a year!) I told him my symptoms, which is affected by high altitude. He literally walked out of the office, and he didn't bother to order blood tests. Blood tests that would indicate very easily if I need immediate treatment. His office did send a referral. The office should inform potential patients that he specializes in sports medicine. It would save time and money.

Rhonda, Monica and Coco were lovely and drastically improved my quality of life. The BIM office…read moreprovided a great experience and environment to complete pelvic floor therapy. Thank you!!

This place is a factory. Unfortunately one of the only places in town that takes insurance. I saw…read morethe practitioner twice in seven months, the rest of the time I was walked through ineffective exercises on the Pilates reformer or body weight routines I could have done at home. I encountered many patients who were very frustrated with the lack of care and professionalism. Do not go here.

She came highly recommended for shoulder surgery. When I called for an appointment, I was told that…read moreshe no longer accepts Medicare patients, even with supplemental insurance.

I was referred to Doctor Malcarney by a physician I know (and trust), so I set up the appointment…read more MRI was ordered, and the PA (Shawna Fearnley, who is very professional), filled me in on what tendons were no longer attached to my Humerus, and what needed to be done reconnect them (surgery)! Following this meeting, I must have come across three other physicians who all recommended Malcarney, one operating room RN who highly recommended Malcarney, and a bunch of other people at our Health Club (Should be called a recovery club) who gave high praise to Malcarney for her work on them! So I had the surgery (can't say that it was great since I was out cold when she was operating on me), but I can say that Malcarney and all of her team members were outstanding in their communications, their follow-up, their bedside manner, their subdued yet appreciated sense of humor, and their positive attitudes! It was as good of an experience as one can hope for, and the rest is up to the PT and my ability to follow his instructions... In closing, I have to say that I appreciate Malcarney's approach and how she and the PA explained it all. I highly recommend her, as do apparently countless other former patients in and around the Reno Area...I think that speaks volumes! You can't go wrong by going with Malcarney to perform the surgery...you can only go wrong by screwing up your shoulder (like I did)...Just glad that Doctor Malcarney was there to repair it all!

Very friendly and personable staff. Everything is explained to you along the way. They have a…read moregentle touch when giving massage. The atmosphere is upbeat and positive.

Went in today at about 4:30 there were three patients that I could see, all doing their own work…read more I told them that I had a doctors appointment for today and because of the pain in my back and neck, he wanted me to have physical therapy. I told the person at the front desk that I was in pain and wanted the first available appointment. She told me that the first available appointment is July 23rd. A month from now. There is no way I can wait for a month. When I told her that a month is a long time away, she shrugged her shoulders. Can't believe that a physical therapy office is so booked up. Hire more people so that you can help patients in a reasonable time.

8/10/2022 Yesterday…read morewas my first visit.. It was a little nerve racking when you are switching from an office that you have been visiting and then finding a new provider.. I changed because my old pt office stopped covering my current medical insurance.. I did my due diligence and research that led me here.. My first initial impression of the office and Boyd: a small but very caring environment.. As I answered the standard questions and of me explaining my situation, I felt comfortable and had complete individual attention. As time went on with the assessment, it was very transparent that Boyd is compassionate about his patients and enjoys his work. I think with those two qualities, you are in the best care possible. I was given homework stretching to do and will be back next week. Last night, was a great rest in a long time.. !

Boyd is super nice and patient. He spent the entire hour with me one on one observing my foot,…read morelistening, and watching me walk. His tasks and diagnosis seemed accurate and I feel he genuinely knows what he's talking about. With years of experience and expertise within athletes, it was nice to know he is optimistic I'll be back up and running and also running fast again. I've been dealing with plantar fasciitis for almost a year and it seems to have moved to the top of my foot/ankle area. Really hoping the exercises he assigned to me will help!

A MASSIVE thanks to Katie, Kathy, the support staff, and to Rhonda for juggling schedules and…read moregetting me lined up for my sessions! When I first started physical therapy, I was really struggling with my leg and foot after surgery. Thanks to their expertise, tailored exercises, and constant reassurance, I can now play softball again and enjoy my daily trail walks with my wife, as well as other physical activities. I truly appreciate everyone's dedication and expertise! Wishing you all the best, Tony

Requested an appointment, said we would need to wait a few weeks to be seen and would not recommend…read moreanyone else in town. Not helpful

Healing Hands Physical Therapy and Body Work in Reno has completely redefined what I thought…read morephysical therapy could be. I've worked with many different PTs over the years--from the Mayo Clinic in Arizona to multiple high-end facilities in Las Vegas--and nothing has come close to the attention to detail, level of personalization, and genuine care I've received from the Healing Hands team. From day one, Jamie and her staff took the time to truly understand *me*--not just my injury. They looked at my whole body, my lifestyle, my stress levels, and my goals, and built a treatment plan that went far beyond the standard "do these exercises and come back next week" model. They combined hands-on work, targeted exercises, and supportive guidance in a way that not only relieved my pain, but actually helped my body heal to the point that I was able to avoid surgery. That is something no other clinic has ever been able to do for me. What really sets Healing Hands apart is their complete mind-body-mental wellness approach. I have never seen anything like this in any medical practice. They don't rush, they listen, they explain what they're doing and why, and they make you feel like a partner in your own recovery. Every visit felt purposeful. I left each session not only feeling physically better, but also more hopeful, calmer, and more confident in my body. I will absolutely be returning for preventative and maintenance care, not just crisis care. I recommend that *everyone* experience Healing Hands' proactive, whole-person approach--especially anyone who has been told they "just need surgery" or feels stuck after trying traditional physical therapy elsewhere. See Jamie and her team first. They will change your perspective on healthcare, give you real hope, and very likely make a meaningful impact on your quality of life.

They have you prepay for a package and then tell you a few months later that you did not use them…read morefast enough and they are not valid anymore. They never mentioned an expiration date when they took my $2,000

Even though I decided not to have him do my surgery, Dr. Pappas was great. Some have said he has…read morean odd demeanor but I found him pleasant. The office atmosphere was ok. The wait was a tad long considering that the office appeared empty. A major turn-off occurred when I was billed by the physical therapist with whom they share a building. I've never made an appointment with a physical therapist in my life! It looks like the physical therapist's office was somehow given access to my insurance information and then decided to bill me. I duly reported it to my insurance as fraud, but the whole ordeal left a bitter taste in my mouth.

Save your $5,000 and go somewhere else. I have more knee pain now than before I went for the Stem…read moreCell treatment. "it's the future." ok - I should have waited and had it done then.