It was great. Needed one item and found it right away, checkout was fast and friendly. Was in and out in 3 min

I love this organic dog food and treat store. For a moment, I thought I walked into a grocery store with the way that it looks. Employees were really nice and said hi when you walk in. My dog loves it too! read more

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I've been a big fan of Mud Bay as a company ever since I got my first kitty many moons ago while living in Seattle. I had no idea what sort of food she liked, and the kind folks at the Mud Bay on Capitol Hill hooked me up. When kitty was found to be food-insecure, gained weight, and needed to be put on a diet, they hooked me up. Now that kitty is of a certain age and picker than ever, the kind folks at the Lake Oswego Mud Bay continue hooking us up. I appreciate that the company carries a great variety of products that are formulated with high-quality ingredients for your furbaby's optimal health and wellness. They have a great selection, and their flexible policies take into consideration some pets' picky tastes. The company freely gives out samples so you can find the right food for your creature, and will easily take back the options deemed unpalatable. The employees are always friendly, welcoming, and knowledgeable. Last time kitty went on a hunger strike, the employee I asked for help walked me through the different options available to us, as well as treats and supplements. With the current, um, situation ongoing, the store practices physical distancing, offers pickup, and makes hand sanitizer and hand-washing stations available to keep everyone safe. Mud Bay is an awesome PNW business that's earned my loyalty. read more

I went into this store for cat litter but was browsing around and the lady working there took everything out of my hands and said let me just put this at the counter for you, like I was going to steal it. Made me feel unwelcome. read more

I had seen Mud Bay stores around and had a kitty question so popped in. Greeted immediately and shown various items that would help my cat, of which I bought 2. Given a sample of treats, which was SO very liked by my cat I returned and bought the bag. read more

When my wife worked at the New Season next door this was our go to pet shop. At the time our Golden Retriever was going through a lot of food allergy issues. They helped us try to find a food that worked but when the dry food didn't worked they helped us do a 50% raw and 50% dry food diet. First we price checked them with several other stores and their pricing was the best. Second I ordered enough for a month so I didn't have to keep coming back. Overall we figured out his allergies and they are under control. The staff here are awesome. They are very friendly and they are always ready for a challenge. The store is clean and I think very well organized. read more

Very knowledgeable staff, caring and very willing to help. Greeted upon arrival and asked if I needed assistance.... not very common in many retail stores. Employees really care about your shopping experience at Mud Bay. read more

I'm a new customer, but already a regular. We had just adopted a kitty and were curious about different options for cat food, so I called up the store and asked if they had any samples. They said to just show up and they'd hook me up, and boy did they. I called about an hour before walking in the door, and they put together a nice kit for me that included 6-7 food samples, coupons, and cat treats! I felt like I should buy something to say thank you, so I bought a collar and a tag for when we take her out of the house. I've gone back several times as I realize I need to a certain item and every time I go in the staff is super friendly and helpful. I won't be buying pet supplies anywhere else! read more

Kendal and Andrian amazing and everyone SO knowledgeable and nice. Great products I love it thanks!

I have to say that this is honestly one of my favorite stores, and not just in terms of pet food & supplies. It's easily the friendliest, fairly priced, convenient, and highly knowledgable stores I've shopped at, period. They have a wide variety of everything you could want for your dog (I say this since I only buy items for my dogs, although they do carry products for other pets as well). I first starting shopping at Mudbay when they opened their Lake Oswego store branch, which has plenty of free parking in the large lot they share with other stores in the small shopping plaza (in addition to being right down the street from where I live). By the high end brands Mudbay carries and the small boutique feel of the store, I expected everything to be overpriced and similar to what you could find at other retailers. I couldn't have been more wrong. First off, the staff is extremely friendly and highly knowledgable about their products and about pets in general. You're always greeted warmly when you first walk in the doors, and continue to receive helpful and friendly service during your visit. If they don't have the answer right away offhand, they find out and get back to you quickly. Not only do they have great knowledge about the products they carry, but about animal behavior in general. I've had questions answered more thoroughly by Mudbay employees than I have had at my vet's office. The products they carry are high quality, and quite reasonably priced. While they don't offer "rewards/loyalty" programs, the prices aren't marked up, and with the customer service you receive, you're bound to become a happy, loyal customer. read more

Consistently helpful and friendly staff. Good selection of (quality) products throughout the store. It was interesting to find today that our canned dog food was less expensive here than a 'big box retail' pet store. Apparently this is a NW family owned business. We like supporting this type of ownership. Keep up the good work Mud Bay, our doggies enjoy coming to your store! EDIT: By the way, today was our fifth visit to this store- hence "Consistently helpful and friendly staff." read more

Great store! A good selection of food, grooming supplies and toys. Very clean and well-lit. The staff always seems very professional and friendly, and willing to help if you have any questions. This is one of the few places in the area that I can get Taste of the Wild food for my cat or my friend's dog. They also sell a variety of dog waste bags here for the most cost-effective prices I've ever seen. There are also options for more environmentally friendly bags, including compostable ones. This place is about a 4 minute drive from my home, so I'll definitely continue to be a customer. read more

I used to go to Pet Loft on Macadam (closed to my work). Nothing wrong with Pet Loft, just this Mud Bay is bigger and have more healthy snack choices for our pets. The space is big enough to allow your dog walking on the leash without bumping to other customers. Very....very friendly staffs. read more

Amazing customer service from Brandon! He helped me at the cash register and gave me free samples in case my cat doesn't like the food I got her. He explained the return policy to me and let me know they donate all opened food returns. Definitely will be returning. read more

This store is absolutely amazing! We bring our standard poodle to pick out her own treats and to restock on her food. The employees are always so pleasant and you can tell they love animals which makes visiting the store a treat in itself! We love Mud Bay for our puppy dog! read more

A special thank you to Kendall for engraving Griffey's dog tag. The customer service at this store is stellar. Donna W. read more

This store is THE best. I like this store so much I actually went in last week just to walk around because I was feeling depressed and I knew it would cheer me up! And I don't even like shopping, at all, for anything, so that says a lot. I have four dogs and a cat so I'm always in this store for something and every single time I am happy with what I purchase. They have a much more healthy, holistic approach to pet care and that aligns with my way of caring for my pets. The staff are SO helpful and never push you to buy to the point where it's annoying. And they are friendly. Go figure, in a world of robots, this is a store full of real people who know actual things about their products, and are friendly. Good job Mud Bay. I'm so grateful for you and a forever customer. read more

I love this place!!! The employees are so informed about all the products they are selling. They are happy to help and want to give you the best products for your dog not just selling the highest priced item. Did I mention almost all of their products are natural. Bring your pup along they will love it! read more

Our cat was having some serious issues with getting enough fluid into his system. After the vets I stopped by Mudbay ro see what ideas they might have to keep our baby alive. Sent us home with a tons samples and articles and info. We are so grateful! read more

Love this store!!! The staff is very friendly and extremely helpful and knowledgeable about their products. Highly recommend it and I am VERY picky about products for my dogs! read more

Excellent service both over the phone and in person. I was very impressed with the store layout and how easy it was to find what I needed. Maggie, a staff member, was very cheery, welcoming, patient, and helpful. What a great employee. I would love to bring dogs in just for a little treat. read more

They have an amazing Staff and Elizabeth is the most thoughtful person on earth. Helped us a lot last saturday while picking some dry food for our Westie read more

First time at this store, very impressed with the quality of customer service. Their inventory is amazing !! So pleased to find high quality dry and wet food for my Alley cat who has a few allergies. Big plus it's across the street from where we live and they are open until 9pm. Have been telling all my pet friendly friends and family about them!!!! read more

I love MudBay! They have a good selection of treats, foods and toys. They are always willing to give recommendations and seem more much more knowledgeable than your average pet store. My cat Sherlock loves the salmon fillet and the Cat Man Doo flakes. read more

Top quality goods for your four-legged fur baby conveniently located next to New Seasons in Lake O. Great selection of frozen raw food as well. It's true, the staff here are top-notch; friendly and knowledgeable. I love you guys! read more

This Mud Bay is amazing!!! I just got a puppy so I've been taking her here all the time and she absolutely LOVES this place! The staff here are sooo friendly and very helpful. I love their selection, and they always give my pup tons of treat samples which is really sweet of them. I come here every week just to stop by and say hi because I love this store so much. They have a great selection of healthy treats, and I always trust the products that they sell. I highly recommend going here! read more

Really love this place. Lots of choices for food, treats and toys (and beds!) The staff are friendly and knowledgeable... Prices are good. Thank you Jordan for helping us find food that would work for my cats health issues. You are kind and genuine and helpful - all great reasons for why we will be back! read more

Kind, friendly, helpful staff, great products and a camping store atmosphere (which is a good thing). I'm very glad to be able to shop here for my four-legged kids. Look forward to going back. Thank you, Page and coworker with brown hair whose name slipped out of my middle-aged brain when I wasn't paying attention. You are very welcoming and offer excellent customer service. read more

We love Mud Bay LO! My Cavalier puppy is an incredibly picky eater, and the staff at Mud Bay has very patiently worked with us on finding high quality food he'll eat. Everyone is great, but Page is especially fantastic -- she always remembers us and is highly knowledgeable about the products. The selection and quality of products is outstanding, and prices are very competitive. We're moving out of state soon, and both my pup and I will miss Mud Bay terribly! read more

What a great store with a super friendly staff. I bring my ferrets in from time to time and everyone who works here is so sweet with them. They even let me know when my ferret food was going on sale. Love it here! read more

Walked in one day and was just browsing. Staff greeted me and were very nice. I picked out some food for my cat and they offered me some free samples for her to try. Very nice place to browse and the hand written thank you card was a nice touch. read more

Mudbay is a terrific store with knowledgable staff that know the art of customer service. I have been purchasing Maggie's food here for several years. I always learn something new. Highly recommended for anyone who likes to know more about what you are feeding your dog. read more

We are glad they started stores in PDX. We have been to Seattle store and have been a fan. They have much better pets food choice than those big national chain stores. Foods for our pets is really important for their health and welfare. I cannot wait they have a new location in the same mall as new WholeFoods store on Scholls Ferry Road in Beaverton/Tigard. One thing is they sell shaved Bonito for dog/cat treat. Someone in WA repack Japanese fish stock Katsuobushi and sell in their store. It is human consumption grade and we give it to out pets, too. They love it but I feel like it is deceptive to some consumers because they can just buy it in Asian grocery store in less price シアトルのお店に行った時から良いお店だと思っていて、ＰＤＸにもできてくれて嬉しい。大型ペットストアーやスーパーで売ってる劣悪のペットフードでなくて、小規模だけどちゃんとしたメーカーのを取り扱ってると思う。サービスも良いし。一つだけ止めて欲しいのは、ＷＡ州の誰かから仕入れてるトリートだけど、日本の削り鰹節を小分けにして売ってる事。ショールズフェリーの新しいホールフーズと同じモールに近日オープンするみたいで楽しみ。安くて質の悪い餌をペットに与え続けると、病気の元。 read more

My friends and I stopped in on a whim after a quick google search of near by pet stores. WOW, what luck! This place is the BEST pet store I've ever been in. The customer service and friendliness of the staff is by far the best I have ever received. They all were very welcoming and very appreciative that we stopped in on Black Friday instead of going to a big box store. I was surprised to find that they had my dog's favorite dental chews for $4 bucks less than PetCo. The store was also very organized and items were displayed well. I was even able to find door bells for potty training my dog. I have never seen them anywhere before and was pretty excited to finally find some. If you haven't been here before you will not be disappointed. It may be out of the way since I'm not from the area but I will be going back just for their awesome customer service and fair prices. read more

I straddle between Mud Bay and Healthy Pet, depending on where I am driving at the moment. Mudy Bay has everytjing I love to get for my dogters. My favorite item is their bulk lamb lung. I have a fussy poodke and she only eats when I sprinkle that on her food. I buy them out !!! And of course they carry healthy non commercial food...even ice cream!! read more