This place is Teacup approved. He's my little white chihuahua mix. He's very picky about other…read morehumans but he wasn't too worried about Jon. He's his new groomer and nail tech. Jon did a great job clipping his nails and also gave him a lovely bath. We've seen Jon a few times now and Teacup always comes back nicely trimmed. Jon is very receptive whenever I text about appointments and he's been very patient with my little guy too. This local shop is a win. I recommend visiting them if you're in town. Im lucky to have a friendly local groomer in the area.

Took our Border Collie Mack in-he was long over-due for some grooming services. He came out looking…read morelike a new dog! They did an excellent job! I came out saying "Wow they definitely know how to groom!" And he smells soo good(: Definitely would recommend! Plus check out their boutique!

Love this incredible spot that has the most helpful and attentive staff. Super array of quality dog…read morefood, treats and any accessory your pup may need. Support local and check this place out for your four-legged needs!

Great place to grab frozen dog food when out camping! People…read moreare friendly and happy to help.

Always friendly staff. Knowledgeable and they will spend time with you discussing your pets…read morespecific needs in order to make suggestions. They can special order things if they don't carry it. I'm so happy to have them in Redmond.

What a fun place right here in Redmond with a great selection. The customer service was phenomenal…read more Probably the best service I've had in any retail store ever. Very knowledgeable and friendly people with a lot of fun treats for your dog or cat. I'll be back soon.

Best doggie gifts ever! Great selection of treats,…read moreleashes/collars, gifts, toys. Excellent, excellent customer service! The staff love pets and it shows!

Nancy is so great! I just adopted a kitty from the Humane Society of the Ochocos and still figuring…read moreout what kind of food he likes. Mud Bay is so great bc they offer samples of wet and dry food! I got coupons and even a free little toy for my newest member of the family! Nancy was helpful with helping me pick out food and toys and is just so friendly... I'll def be back!

my dog was having some stomach issues and stazia gave me great advice on a new food (which my dog…read moreloved) and some supplements that helped his skin clear up!! everyone was helpful and my dog loved all the praise and treats he got!

Changing my review to three stars as the east side location gave great customer service compared to…read morethe west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

Michaela at pecco today and every other time i've been has corrected me when I say thank you,…read morema'am, very rudely and tells me there and they them.I do not recommend this place because the cashiers are condescending.

We needed a collar and tag for our dog. Her's got left behind while we were traveling. Karen…read morehelped us find what we needed, engraving the new tag, and putting them together (getting the tag out of the case was a production). Super friendly and very helpful. Thank you Karen!

This pet store was my favorite for a long time. I loved supporting them…read more But I had a negative experience that has just made it so I can't support them any longer. The food I typically buy from them had a 37% price hike in one week's time. There was no warning or communication to their regular customers. I budget for my dog food so I was surprised and upset. I do admit I was angry, but I was angry at the price not the person. And instead of being understanding, the woman at the counter got snarky, and reactive with me and said they 'couldn't help brand mark ups'. It made me feel like they were saying we don't care that you are too poor for our food.. take a hike. So I did. Really unacceptable price gouging and customer service. I am sorry to say I won't return there again.

Very unpleased with the accommodations... JACE the store MANAGER told me she was unable to honor my…read morecertification... Adopted a kitten from the human society 2 weeks ago, they gave me a flyer for a free bag of cat food. On the flyer stated "proof of adoption required" I was able to provide proof of adoption digital proof (email) including bank statements. Jace then told me she was UNABLE to honor because she needed PHYSICAL proof. I then expressed you should have the flyers state PHYSICAL proof... And proceeded to ask if she could still honor it since the flyer doesn't state physical.. she replied with "we are working on it..." Very unpleasant experience was hoping I could have found a good pet store..

Wife went in for some aquarium stuff and said the MANAGER was being very rude and left her to help…read moresomeone else. I've also had experiences with the staff and needless to say we won't be going bs

Shayne offered the most outstanding customer experience when I had to make a quick trip for some…read moredog food. He was most friendly and knew how to engage a customer to make a simple cash transaction memorable. He even offered a coupon to me he didn't have to. Someone needs to offer this employee a raise. Let's find a way to keep employees that are this fantastic. Thanks again Shayne!

Very knowledgeable, can work with your vets, a great selection of freeze dried food for your pups…read moreand other pets , everybody's is very friendly.

I go there for my dogs nail trims. I also use the self wash station. They have a wonderful…read moreselection of toys, supplements and food.

Of the several pet stores in town - chain and independent - PetSmart ranks high. Prices are…read morereasonable, the store is well laid out and lit, and the selection is better than everyone else. My other favorite pet store (Pet Express, an independent) doesn't carry Science Diet products, for instance. Getting prescription cat food is not a big hassle, either. Just present your vet's prescription to the counter in the back and you'll get a PetSmart card good for a year.

Want to give a shout out to Michelle. Went in to do an exchange for a different harness. Michelle…read morerecommended a different type of harness and it made a huge difference in my control of my 110 lb pitbull and his pulling issues. It was late and the store was getting ready to close but Michelle was very patient. She gave me a master class on some basic training techniques that were very useful. Rocky responded to her beautifully and he was having fun!