We LOVE Bend Pet Resort! I have taken my dogs here to get groomed here for years and I keep coming back because: They care so much about the dogs They do an excellent job grooming doodles They are reasonably priced They are friendly and down to earth people They are compassionate and love all kinds of animals I have tried so many groomers over the years, Bend Pet Resort is the best I have come across especially for hard to groom doodles :O) read more

Kindest people. Our dog loved every minute of daycare. They were so accommodating, very friendly, a great spot. Can't wait to come back, our dog felt right at home. So much space and different opportunities for different types of dogs to be together. They know what they're doing! read more

Bend pet resort and grooming is a great place ! Staff in the daycare and boarding are amazing with all the pups, and our mini schnauzer LOVES his time there. They also have a fantastic , gentle groomer Brandon who is the best. Road works near the property can be a bit confusing -but once you know it's ok read more

Bend Pet Resort - Mini schnauzer with his " summer" cut - Pet Boarding Near Me - Bend, Oregon

Great care of your pets. Exceptional place for grooming a Lagotto! Very clean. It is truly a resort for pets. It's a posh environment. High Desert Vet is next door too! read more

My dog has been twice and both times have been a great experience! I love the staff! They even recommended the High Desert Veterinary and I've found my new vet! I'm new in town and will continue to bring my dog to Bend Pet Resort when I need puppy play or a grooming. read more

The new owners and Staff at Bend Pet Resort are amazing! We had two dogs stay with them for a week including our older westie Bella and they had a wonderful time. The staff provided extra loving care for our older dog to make sure she was comfortable. I highly recommend Bend Pet Resort!! Jack W. read more

Our dog Bentley loves this place!! Eric (the owner) is so wonderful with our bernedoodle! We always have a great experience as does our doodle. If we could rate higher than 5 stars we would. Eric spent extra time and effort on giving Bentley the "doodle-do". read more

Bend Pet Resort - Pet Boarding Near Me - Bend, Oregon

My dog stayed there for a week while I our family vacationed in Sun River. I had some difficulties getting a reservation booked at first. I never got to see the area that she was staying in and no web cams available to check in on her. I scheduled an exit bath and was clean and happy when I picked her up. I arranged the extra play time for her. She was must've had fun because she was tired and slept the whole next day. The staff was very nice. read more

Wonderful place! Best and most importantly they love animals and treat your pet and care for them the way you would! My pups love it and always look adorable after grooming! We have even left them in there care while we take trips! read more

Bend Pet Resort - Pet Boarding Near Me - Bend, Oregon

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They are so good at making the best decisions for my dog. They are great in handling our dog when she gets groomed.

Haven't met an employee here that I didn't like. My pup loves coming here, very reasonable pricing, super convenient location for us -living so far SE in Bend. You can tell they truly love animals. Highly recommend! read more

GO SOMEWHERE ELSE!!!!! This place is absolute garbage and full of clearly racist staff. We're from out of town and wanted to board our dogs for one night. We called several times to let them know we wanted to save a spot but each time they said they would have availability so we could just walk in. Fast forward to day of the boarding, they tell us they're "full". Meanwhile I watched them accept a dog right before us to be picked up 4 days later. Are you kidding me?!? Not only that but they would only let one of us into the building and told my husband to wait outside even though there was no one in the check in office. I would rate this place 0 stars if I could. Give your money to an establishment that has better customer service. read more

Absolutely STAY AWAY FROM THIS PLACE! My heart breaks with regret for ever bring my beloved dog here! PLEASE DO NOT CONSIDER COMING HERE UNDER ANY CIRCUMSTANCES! These people currently have my dog and will not give him back to me. I'm working with the Bend Police to retrieve him but as of now, I'm very scared and concerned! The owners are calling me and threatening me and my dog if I don't do as they say and wait until next week to pick him up. They've even called from different phone numbers pretending they are the police, trying to turn it around on me! I'm worried sick and all I can do right now is vent on here. I will update my situation once I have something more... Absolutely appalling!!!! read more

Branden is absolutely the best groomer I've found in Bend! My small dog gets pretty nervous for groomers- I drop him off every time shaking. He's also generally afraid of men, so I wasn't sure how a he would do with a male groomer. Well Today was Topher's 3rd visit with Branden and no shaking anymore, and when we left he was giving Branden enthusiastic goodbye kisses. For him to act that way, I can tell that they have built up a rapport and that Branden must be so sweet and gentle with him. Plus, he has never looked cuter after a grooming!!! Branden does an excellent job and addresses everything I ask for perfectly. I am so happy I found him! read more

We've been boarding our dog Parko here for over 5 years. Ken and his staff are under appreciated! We've never had any issues with drop off. Even though our dog can be super anxious when he's dropped off, he's always in good care. I appreciate their flexibility with our last minute bookings/planned boarding. Great people!! Recently, I experienced an extremely rude person who came back in the office while I was checking in to voice his disdain and was extremely mean to the office people. I was so appalled at the level of disrespect. The office people handled it well. But still shocked at how they were treated! read more

Bend Pet Resort used to be a great spot, under the ownership of Ken and his wife. Took our dog there several times a year for several years. New owners Eric (Hayley) are extremely unprofessional and service has declined. Apparently their volume is "so high now, triple what it used to be" that they no longer appreciate and respect long time customers. Also not as well kept and clean as it used to be. Wouldnt recommend. read more

Great service, price and owners. We had a great experience with Bend resort and was impressed with their care and knowledge for dogs. They've got a reputable background with pets and a great piece of property for caring for them. We knew our dog was in great hands and they care about animals. Was surprised that the people and reviews on here are the way the are. People are so soft about their pets because their feelings got hurt about being told their animal could be taken care of better at home. Here's a picture they sent us on one of Cruzers walks. read more

Bend Pet Resort - Pet Boarding Near Me - Bend, Oregon

Owner was very rude when I requested being able to pick our dog up from grooming before 3 pm as 7 hours seemed excessive for a grooming appt. I would never consider leaving our dog with this individual. read more

Owner is incredibly unprofessional. Do not trust Ken. maybe others there are better

Eric is the best groomer I've ever used--he's a dog whisperer. My three dogs have never looked better. read more

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Bend Pet Resort and Eric have helped my firbabies over the years with extremely difficult nail trimming for 3 of my girls. He does a FANTASTIC job with even my very unsocial Chihuahua/pug. He takes the time to answer any questions and is professional. His work is impeccable. I've seen his after work with groomings and AMAZING end results!They give the animals love and respect and they feel cared for when being boarded and can't be at home. Wonderful place with wonderful people who truly care for the animals. read more

I would not recommend this place. I took my dog here for 5 days while we were out of town. When I picked him up he was acting weird and I couldn't figure out why. When I got home I discovered he had a bloody paw and was completely missing a nail. I was never told about what happened and they had no explanation of what happened. I took him to the vet and ended up with a $500 vet bill and a dog in pain. Don't make the same mistake I did. read more

I can't even begin to adequately explain how difficult and demeaning the owner of this establishment was to me and to my mother. I made arrangements to have my mom take my 10-month-old puppy to their place for a stay while I was out of town, but while making those arrangements the gentleman refused to provide me with any information on the additional services or activities that you can pay them to do with your pet, such as walks, play Time or what have you. By the way, they charge extra for these things. I was traveling for work and unable to look on the Internet to see the different activities and he was unable to tell me about them over the phone not once, but twice. I'm on the second time when he refused to give me the information, I told him I was going elsewhere, which I did. However, before going somewhere else, my mom took the dog to him and he noted that there facility requires a certain vaccination every six months and my dog had that vaccination about eight months ago. That's no problem, because we got the dog to the vet and $25 later we were up-to-date on that vaccination. But the way he handled that situation with my own mother was extremely rude and demeaning, the same way he was with me over the phone. I confronted him about this on the phone after the fact, and he of course indicated how polite and pleasant he is and noted that he called my veterinarian to verify the vaccinations as a favor. This is true, and certainly appreciated, But by no means justification to treat someone poorly. When discussing this with him over the phone today, he not only treated me rudely, but also verbally admitted that he was doing me a favor. Taking my business was a favor he was doing for me. What a guy. Sorry, that's not the way it works. If you want my business, you better earn it. You better treat me or anyone else, especially my mom, with absolute respect and kindness. I would not recommend anyone to take their beloved family pet to this facility. Based on my interactions with the owner alone, I can guarantee you they care nothing about your pet. It certainly seems like he cares nothing about my patronage either, so with that in mind, consider how these people might treat your pet and go elsewhere. I recommend pet Paradise at the north end of town. 100% different experience, and these ladies were What I would hope all pet boarding facilities would be. Update: just read this guys response. Truly pathetic. I'm a millennial now! Bottom line is he was an ass. Plain and simple. I asked for a description of the services offered on two separate occasions and he had neither the time nor good business sense to take 30 seconds to tell me, a potential paying customer, what to expect. As you read his response, soak up that condescending attitude, cause that's what you'll get taking your pet there. He was an ass to me. Fine. Then he was an ass to my mother. Line crossed. She was so relieved when I told her I took the dog elsewhere. But if you read his response, he can obviously do no wrong. I'm at fault here. It was me that needed to treat this business owner, to whom I had originally hoped to give my hard earned money, with better customer service..... right. It's all clear now. No wonder your yelp score is so high! read more

I have never encountered a place with worse customer service or staff. The older woman that worked there was horribly rude and disrespectful to us. There are other reviews on this woman where Ken has said he would fix the problems with this out of line woman. Alas, this is apparently his wife, so I don't think this problem is getting solved anytime soon. We were told that we would get $30 off if we paid in cash, which we were willing to do, but it was not on the paperwork. When questioned upon this, the woman became defensive which eventually led to her kicking our dog out of the kennel and telling us that she did not want our dog there. As we were backing out, the woman stormed out and yelled "f*** you" while the whole family was in the car listening to her. She continued and walked up to the passenger seat, upon which we asked her incredulously if she had said those words to us. She lied and said "I was just saying goodbye!" To cement the fact that she has indeed yelled obscenities at our family, she slapped the car while we pulled out. Attached are the messages that were sent after the ordeal. As you can see, this business is very unprofessional and disrespectful. I would not board my dog somewhere like this, nor would I want anyone else to, especially if you are from Portland. read more

Bend Pet Resort - Rude text messages from the owner - Pet Boarding Near Me - Bend, Oregon

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Been using Bend Pet Resort for years and years. Going on our third "generation" staying there. I'm pretty sure they aren't the original owners from when we first started going there, but the current owners have been running it the past few years and have done some upgrades. We mostly use Bend Pet Resort for boarding....be it overnight or a week. However, they do offer daily service for people who just want their pets looked after while they are at work. They have always taken excellent care of our dogs. Very kind and compassionate....especially as they get older. The proof is in the pudding and when our dogs LOVE to go there and get so excited they can barely contain themselves, what else can you say? The first time we dropped off our current dog, she put the brakes on. Almost like going to the vet. Looked back and gave us this mournful look that just about broke our hearts. Now? She doesn't even look back. She trots off with complete enthusiasm. Why boarding? Because I trust them. Plain and simple, lots of people have volunteered to watch our dog but I don't want to be upset with them IF something were to go wrong. Hard to be mad at friends and family but I can be mad at a business. NOT that I have had occasion to be upset with Bend Pet Resort...they have always been very professional, fair and completely upstanding in all our dealings. The only reason I am not giving them a five star rating is because I am a firm believer in being able to compare them with another business. Since they are the only boarding company I have used, I cannot in good faith give them a five. Use Bend Pet Resort and you'll feel confident that your loved ones are being kept safe, loved on and well cared for while you are out of town. It's a nice feeling to not have to worry about them and you can enjoy your trip. read more

Last visit to Bend Pet Resort was a little odd. Come into the office to drop off our dog, sign the requisite paperwork. At the bottom of the form it asks for a budget if emergency services are needed for your pet. Fine, but too be honest, I always fill this in and am never quite sure what to put? I always hope that they will just call and we can figure it out. But, I get it, they need to know, that's fine. I put $500 which is what I always put. The gal says "$500 doesn't get you much for emergency services". Okay, that's what I always put. The owner then says "so, if it's over $500 we should have her put down?" Wow, I'm speechless. read more

The Family has been using Bend Pet Resort for a number of years for weekends and long vacations each year. The Staff is always excited to see little Daisy Jo and Daisy as well. Bend Pet resort came recommended by other family member who has a small dog like ours. We will continue to visit the resort. read more

It was simple at the start. We had a short time to get cash to avoid their extra fees before we had to catch a flight. It could have been left at that. When we didn't come back after leaving (we were on a flight), they called us repeatedly, not only that day, but also, the next morning at 7:30. The owner said I was strange when I didn't call him back to explain why we didn't come back. He said that as I work in health care, he supposed I charge people all the time for services they don't come in for. All of this was unexpected. We had to catch a flight and it's pretty normal if someone leaves a business without paying and dropping their pet off for the service... and doesn't return after you are closed, to accept that the service isn't going to work for them... not to hound them and attack their character for not coming in. The owner had said we had a limited time to go out and get cash if we wanted to avoid their additional credit card fees. He was closing at 1 p.m. I didn't expect him to call back repeatedly and then to be so rude over the phone. By the way, you can pay an extra $40 a day to have your dog watch t.v. My family thought this was funny, but it didn't quite erase the hostility or how quick the owner was to hound us when their services simply didn't work out for us. Lots of hidden fees... I was going to board my dog 4 nights, but they said this was actually 5 days so we would have to pay an additional night, as well as be required to pay for their add-ons. They add-on for a walk ($8 a day) or play time with other dogs ($6 a day) and it is required to use 1 add-on per day. This was going to cost an additional $46-$56 (1 extra night plus 1 add-on for the 5 days.) They also charge $14 extra if you use a credit card instead of cash. read more

Things have changed quite a bit since the owners put the place up for sale and moved out of state for health reasons. I stopped taking my cat there about a year ago, after the owners moved; and when I learned that Bend Kitty lodge had new owners and were doing an incredible job. I can't comment on Bend Pet Resort any longer as I'm not aware of their current circumstances. read more

I just took all my dogs in and had their nails trimmed. Eric, the groomer, provided great service as always. I would recommend taking your dogs here! Thanks again for the service. read more

My first visit. I've heard good things about this place. Arriving I left my pup in the car and went to the check in office. Immediately I found it to be dark, dusty, uninviting and foul smelling. Behind the desk were sliding doors which you could view dogs in a play room which appeared well kept. When asked to see where my dog would be staying the employee was more than happy to show me, across the parking lot we went to another building and through a door. IMMEDIATELY I was struck with overwhelming smell of urine and feces. To my left was what appeared to be a grooming room which looked archaic, in disarray and unclean. To my right, I believe, was an office area. I was too shocked by the smell and the grooming area at this point. Through another door I was walked into a vast room of nothing but chain link fence run after run after run, the noise and smell unbearable. This 'room' was as bad as some of the worst shelters I've been in. I turned, walked out, thanked the employee and said I would go elsewhere. No way, ever, would I leave an animal here. read more

We've used Bend Pet Resort as our dog's resort when we need to head out of town without them for about 5 years. We've also taken the dogs to the resort when we've had guests that are allergic to our furry friends. Most of our trips are planned so I make their reservation as soon as I have the dates of the trip. Like all of the other pet hotels and pet sitting services in this territory, thet get busy during holidays so I book ASAP . My dogs enjoy the location and staff enough that they start barking and wagging their tails with excitement when we pull into the driveway. We've taken advantage of the extra services that are offered many times and will continue to so. read more

Nice outside appearance but inside cramped, smelly dog runs (I've seen better dog shelters) poor ventilation and no AC, very warm inside. Indoor play area was without any toys or staff. A large open area with dogs staring at us through glass doors. Our dog was well vaccinated and updated for Bordatella required every 6 months. She came home with kennel cough requiring vet costs and medication. One night stay. I would not leave our dog here again. Very disappointed- not as advertised! read more

We love the Bend Pet Resort. We have a very challenging dog that could not be boarded anywhere else. Ken brings out the best in our dog which allows us to travel when necessary. Staff is friendly and accommodating. Reasonable rates. read more

100% THE BEST place to take your dog! We have been boarding our dog here the past few years and won't take him anywhere else. Our dog has some issues that makes boarding him a little tricky. The staff here have gone out of their way to take such good care of him. We are able to enjoy our vacation knowing he is well cared for. RECOMMEND!!!!! read more

Extremely rude people. Called for some information, rudely talked to then hung up on. Won't be talking to again or ever referring anyone here. read more

Bend Pet Resort is AWESOME! I'd reserved a luxury suite for my pup over the 4th of July weekend, and he seems to have had a great experience there. This was his first time staying at Bend Pet Resort, but it was the EASIEST transition I've ever had when I brought him home from being boarded... he was already happy and relaxed. And the owner's (Ken's) attention to detail totally won me over... the place was very clean (and air conditioned), he was wary of the heat and keeping dogs hydrated/safe, and I'd even heard him reminding staff members about the particulars of each dog they were getting ready to walk. I will DEFINITELY be bringing my dog back here again soon! read more

Went to drop off my dog for the holiday and they had failed to tell me on her last visit that they required a bordetella vaccine every 6 months and since it had been 7 months they wouldn't keep her and left me in a bind. I had no time to go find her a vaccine and Ken would not give me my $143 deposit back. I had had her in there over the summer 3 other times and it was never mentioned. The kennel I had used for seven years had closed and the Bordetella was required yearly. Ken was rude and could have cared less about my holiday plans. Forgot to mention how dirty the kennel was and how bad it smelled. Truly a bad experience and would never recommend this kennel. Anyone giving them a higher rating is obviously related! read more

Bend Pet Resort is ridiculous! They have a policy of not needing a reservation UNTIL YOU NEED A RESERVATION! Also, they have very poor record keeping. My dogs have boarded there 4 times and they only have a record of one time, this apparently was a reason for not making an accommodation for our dog. Anyway, we will definitely not be going back! read more

I will not be returning to this kennel! Their inflexible policies are extremely detrimental for returning customers. It was my desire to make a reservation over the Christmas Holiday and was told by a gentleman that I'd need to prepay the reservation. I asked if I could hold the reservation with my credit card and was told, with attitude, that I'd have to come in and prepay. Being that I live 35 miles away, am a returning customer, and the roads are currently icy, all of which should have been taken into consideration when I called. Needless to say their "tough luck" attitude rubbed me the wrong way. I was even told when I called, that a customer who gives them $8,000 of business each year was required to come in and prepay their reservation. Ouch! He seemed proud of his unfriendly policy? Beware they obviously don't value their customers! I will not spend another penny here! read more