Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Horrible! Would never, ever call, use, or recommend. Why?…read moreThe washer would not spin. Dimitri replaced the drain pump by taking the entire washer apart. Which he said was necessary to reach pump. During that process a small drain door was broken. Dimitri's answer was to jam it closed & "immediately" leave & run to my bank to cash my check made out to his wife not the business(?). The next day the washer still was leaking, the delicate cycle did not move nor wash. Plus that cycle temp could not be changed. Which any of these complaints worked B4 he worked on my washer. This is in my opinion!

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

I used Service Brothers several years ago and was happy with their service. Unfortunately, I cannot…read morerecommend them after my most recent experience. Tim came out on Wednesday, July 8 to inspect my GE oven. He diagnosed the issue and said he ordered the part, which would be in by Monday, July 13. I paid the $125 service fee on July 8 but did not have to prepay for the part until it was completed. I had to initiate contact throughout the next week with Tim on status. Sometimes he responded and sometimes he didn't. I sent a message on Thursday, July 16 for status. He called right away and set an appointment for Friday, July 17 between 11-1pm. I took off work on Friday to be home for him. It is July 23......no contact/no show from Tim since the phone call on July 16. I have had to pay another company to come fix my oven. I will never call Service Brothers again!

Tim from Brothers repair has been to our home 3 times for Samsung refrigerator, electric stove…read moretop, and lastly dishwasher. The first 2 times were fine. The 3rd repair was about a replacement rubber door seal. Tim said he'd order and come back to install. Months went by. I called for information regarding the job. 2 times Tim was to return my call. Finally, a couple of weeks later Tim called and said the part is still on backorder but that he found it somewhere else and would talk to me NO LATER THAN THE FOLLOWING MONDAY. I have never received any word. I ordered the gasket from Samsung and received it within 8 days. Now I am going to have to get someone else to install it. I paid $125 sells call to Brothers. Thanks for nothing.

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK