Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more

Stone parts was recommended by several local appliance shops. I had been looking for a dryer door…read morethat no one could supply. Sears sent me the wrong part multiple times. I had been feeling lost until I stumbled into this little shop that is located in not my favorite part of Springfield. However, upon entry the team there was extremely helpful, the store was clean and attitudes were joyful and had customer service at the center of it all. Upon hearing my request for the part I needed they informed me that getting it would take about 12 hours, the other local store said 6 weeks! The price was almost half the cost. Overall the interaction with this company left me in a place where I will always try to work with them.

I will NEVER do business with this company. I simply called to check for a part for my washer,…read morerather than drive me and my baby across town unnecessarily. Was rudely told to hold. Sat on hold for over 10 minutes with no check back and had to take another call. So, I hung up. Then called back a bit later. Once again abruptly told to hold, before I was put on hold, I mentioned I just did for over 10 minutes. I get it, you're busy. So, I quickly asked if he could just check to see if they had what I was looking for, could someone please help me. I was then told to go to another company. So, that's what I'll do. I rarely leave reviews. However, I felt the need to put this out there in hopes that the company will see the need to adjust their version of customer service. I've been in customer service my whole life and have never, ever treated someone like this. You will not get my business nor will you get any friend of mine who might need it. You may want to learn how to apologize for the wait, or at least check back with those that are patiently waiting. But, for now I will take your rude and ridiculous instructions to use another company. Zero stars. Although one is the minimum.

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Horrible! Would never, ever call, use, or recommend. Why?…read moreThe washer would not spin. Dimitri replaced the drain pump by taking the entire washer apart. Which he said was necessary to reach pump. During that process a small drain door was broken. Dimitri's answer was to jam it closed & "immediately" leave & run to my bank to cash my check made out to his wife not the business(?). The next day the washer still was leaking, the delicate cycle did not move nor wash. Plus that cycle temp could not be changed. Which any of these complaints worked B4 he worked on my washer. This is in my opinion!

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

4/12/22 Very knowledgeable, diagnosed the problem with my…read moreGoodman heat pump in 15 min. Fixed the wiring problem the installer could not figure out all last summer. I will never call anyone else.

Horrible customer service! "Not our problem" is what I got when I called to complain about their…read moreimcompentency. Was told owner would call me back and they never did. DO NOT use this company! Watch your billing and keep an eye on the techs as they seem to like to milk the hours they are there. 0 stars!

So I don't live anywhere near Missouri but we needed replacement glass for the oven door before we…read moremoved out of our last place and couldn't find it in stock anywhere else. Needless to say I was a little concerned about buying something over the internet from a business I new nothing about, partly because I'm paranoid and think everything is some sort of elaborate scam these days. So I was really pleased when Bill responded almost immediately to my email, he called to let me know it was in stock and how much it cost. It was shipped quickly and very safely packaged too. Don't hesitate to do business with these guys, they treat their customers well!

From the owner: Appliance Repair Part, at the very best price. Appliance…read moreRepair Appliance Repair Parts In Home Appliance Repair