Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

What led me to Cook's was an LG refrigerator that stopped cooling on month 37 of a 36 month…read moreextended warranty from Lowes. Cook's helped me over the phone to understand which components were still under a manufacturer's warranty, and explained up-front what my out of pocket costs would be. The experience we had was far from perfect, but our options were extremely limited due to the lack of support by LG in this area; it was either Cook's or some place in St. Louis. Additionally, please be aware that the "phone support" and "built-in diagnostics" touted by LG are a joke and of no help when your food is spoiling. It took multiple trips and some pretty long waits to finally get the problem resolved, but the refrigerator is now working better than it did new. Jason, the technician, not only repaired the unit, but also acted as an advocate in dealing with the manufacturer to make sure that all components which could have been affected by the failure were replaced. He answered ALL of my nosy questions about makes, models and frequency of repairs. When Jason shows up at your house at 8:30 PM, you should choose to look at it as being early, because he could have legitimately stopped working at 5 and put you off another day. And since appliance models change frequently, it is just about impossible for a technician's knowledge to remain "current", so sometimes it takes a few tries to get it right. The main issue I had with our experience was the scheduling. I understand the "first come, first serve" part of the equation, but if a repair doesn't hold, and you have to call back, you should be bumped to the top of the list; the repair was already paid for. We had multiple waits, and for each wait we were treated as if we had just contacted them for the first time, and we lost food at every failed attempt.

Poor Customer Service! I would not use this company again. We had an appointment scheduled from…read more8am to 12 noon. I received a confirmation that my appointment was at 8am the night before. I was up ready and waiting for them and they never showed. Around 10 that morning they called and said our appointment has been rescheduled for Friday (another 2 days away). We had already waited two days for the appointment. I really needed my washer fixed. They lady on the phone got real bitchy and said that she would just cancel our reservation because she doesn't even work for Whirlpool. And so she did, cancelled us just like she said. Which is ironic, because that is the only thing this company did that they said they were going to do.

Got quick, personable, good and inexpensive replacement of the ice maker on my old fridge.read more

Amazing Experience! Great service from start to finish. Office staff was friendly and quick to…read moreschedule an appointment. Chris was great at communicating his arrival time and arrived right on time. Chris was friendly, explained everything well and the repair price was reasonable. Would use them again and highly recommend!

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Came to fix my air conditioning twice and charged a fee both times to come back and fix it. Still…read moreisn't fixed and no air almost a week later. Refused to refund payment and stopped communicating. Horrible customer service and Horrible service

I took everything out of the unit to be diagnosed. The tech walked in said it was leaking and…read morethat's that. It was $65 for one sentence - meh. I had another question and called later and never got a returned call.

From scheduling the repair to diagnosing the problem with my oven and charging a fair price,…read moreeverything was handled and completed in a professional manner. I highly recommend Mark and Quality Appliance Repair.

I am not sure about this business. I found a Canon AE1 camera for sale on Facebook Marketplace by a…read moregentleman named Josh. According to Facebook Marketplace seller info his name is Josh Kent and lives in the Ozark Missouri area. I looked his name up on facebook and it shows he owns or operates Z and Z appliances. I tried messageing four times since yesterday 1-12-25 and today 1-13-25 with no response. The info I was able to get a phone number to his business which I have called four times today and only get a busy signal to see about the camera. I have seen one post on the reviews with one star. I can't give him one star because If he operates his business like he tries to sell something online then he has a problem. When you have a business I know you aren't going to please everyone. However if you post something for sale online and someone responds to it you should respond back if you still have the item or not. It did not say when the camera was put up for sale like most post do. I have to give this guy an F.

My first problem with Z and Z is that their business phone number does not work. I called his cell…read moreand set up an appointment to look my leaking dishwasher. He said he would be out the next afternoon. Next day afternoon came and went. Texted me about 6pm, said he was having auto problem and wanted to know if I was still at home. He did come on out. He told me he would call the next day on price of parts to repair. He did not call to give me prices of parts. Three days later I contacted him and told him to order part to fix. He said okay, part would arrive in a couple of days. I waited 3-4 days, contacted him again. He said they sent the wrong part. I waited another week, asking where we were at on the part. He said he would be out the next day. He texted me at 3pm said he was finishing up a job and would be out. Then texted me that he had to go to office to get part. He arrived about 6pm. Worked dishwasher for about 1 1/2 hours maybe 2. He said they sent the wrong seal and he put in the old one back in. Said it was not leaking and okay for me to use. Said we don't own anymore on dishwasher after what we paid him that day. He said he would order a new seal and bring it out. He left and before he got out my drive way, The dishwasher was leaking around my cabinets. I sent him a text telling him that it was still leaking. No response. 3-4 days later, I texted him asking if he was going to work the dishwasher or if we needed to find someone else. I also told him that I was unhappy with his service. I have not heard any response.

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.