LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.

This company is a complete joke. Our son has significant difficulty with blood draws, so we…read morespecifically requested their most experienced phlebotomist. When she arrived, she struggled for a long time to find a vein. After inserting the needle, she failed to secure it with tape or even stabilize it with her hand. Each time she attached a collection tube, the needle and tubing moved, causing our son extreme pain. He became terrified--crying and screaming throughout the process. When we asked her to remove the needle, she took an unusually long time to do so and then forgot to place gauze on his arm afterward. When I asked why she hadn't used tape to secure the needle, she said they "didn't provide her with tape" and that "some people might be allergic." This explanation was completely unacceptable. I've had countless blood draws at many clinics and have never seen a phlebotomist fail to secure a needle. Our son was visibly shaken for the rest of the day, and the entire experience was traumatic for our family. My husband even wanted to cancel the remaining tests. Today even a month after the incident, our son still has needle-related trauma and was unable to complete a blood draw with his regular phlebotomist--someone he previously trusted and loved. Avoid this company, especially if you have children.

This company is a joke - but the joke is on you! I applied for life insurance with Lincoln National…read moreand was told I'd have to have blood test, urinalysis, BP, etc. assessed at my home by ExamOne. I had just been to my primary care physician and had all those tests - and more - performed but was told that was unacceptable. So . . .gentleman from ExamOne comes to my home and performs all the tests. I'm told I'll get results in about a week. But a week later, I get a mysterious text from ExamOne telling me to schedule my exam. I called ExamOne and, at first, they seemed to have no idea what was going on. I was then told that there was a "problem" with my blood tests results and they would have to be retaken. I demanded to know why. I couldn't get a straight answer but was finally put on hold so the associate could "investigate". When she came back, I was told there was a "discrepancy". I asked what that meant but could get anything that resembled an answer that made sense. I told them that I was done with this BS. I found out later that they had lost the either the blood samples or the test results and had lied to me to cover up their incompetence.

Thank you Shanice Brown at Lab Corp. A terribly busy day at the Lab today, but Shanice always had…read morethat smile and patience. She took the h time out to thoroughly explain to me the proper way to collect the specimens for my 4 year old granddaughter. It made the procedure easier and uncomplicated. Kudos to you Shanice Brown.

Unfortunately my experience here was one of the worst bloodwork experiences I've had. The front…read moredesk was unfriendly, understanding that it's during the holidays but you are a service, you should be kind to your patients. As a pregnant patient, I had a fasted draw at 1:45PM because all of their morning appointments were taken for weeks out. They got me in at 2:45pm and it was like being herded like cattle - called up a handful of names and brought us inside to wait in a line for a room My phlebotomist was kind, but felt very inexperienced. When she saw how many vials she needed to fill, she got some one else to double check which did not make me feel comfortable. She missed my vein for at least 2-3 minutes and after expressing it was very painful, I had to have her remove it and ended up leaving because the pain radiates up my entire arm. It was one do the worst bloodwork experiences I've had. I've never had issues with my veins and I've even had an IV put in during transit! Esp being pregnant and having to fast for so long, on top of them not getting me in for another hour after, it was very hard to stomach. I decided to use GetLabs and pay the extra money for a phlebotomist to come to my home, which was a much better experience.

"Arrived on time for my appointment, then waited 40 minutes only to be told they didn't have the…read moreright vials for 2 of my tests and that I had "too many exams" -- whatever that means. The nurse said she'd call once they restocked. That was over a month ago, with zero follow-up, and I can't get anyone on the phone. Complete waste of time and no consideration for patients' schedules. Going to a different Quest location from now on.

I had my appointment for 10:50 am and I promptly checked and been waiting here for 40 mins and…read morestill no clarity when I would be called . What is the point of scheduling an appointment if you don't get seen even 40 mins after the appointment for a simple blood test? Getting an appointment is crazy hard and the appointment means nothing!

I have vasovagal syncope (passing out) condition. blood tests are a nightmare for me and I am…read morerelieved to find this place! Irina is wonderful, I feel like Im getting blood drawn at a friends place where its a relaxed environment. It was also done quickly with minimal needle-prick feeling. I've had nightmares at Labcorp where they aren't experienced, lack empathy and I often walk out with a bruised arm. I cannot recommend this place enough and its def. my regular place going forward. Thanks so much Irina!

I feel so fortunate to have found Arina and MedLab Services. I showed up with a complicated kit but…read moreshe was familiar with it and easily processed it. Hardly felt the "pinch" and it left nearly zero evidence on my skin. Quick. Friendly. Amenable. Thanks!

This is not a Labcorp. Do not go here. We needed to desperately get labs done and they said that…read morethey are not a Labcorp. Don't waste your time!

This location does not do blood draws for the first trimester screen, which is not clearly noted on…read morethe Labcorp website. Also, this location is INSIDE an oncology clinic, which was not indicated by external signs.

I got in and out of lab corp quickly . My phlebotomist was excellent. I didn't feel a thing and I…read morewas on my way. I really like the Alamo location. Convenient and well run

Make an appointment if you are having fasting lab work! This place is very busy. Staff is very…read morekind. Kelloh did an amazing draw.

You'd think that with all the months of temp closure they would have refreshed the space. Same…read moredinged up walls and low energy staff. And given the current uptick in Covid, more masking would be good. I didn't have a mask with me and eventually found a box on their counter. Easy parking and even with an appointment at 7:30, I'm sitting here at 7:36 waiting. Waiting is not my strong suit!

A few mornings ago I was treated by two former strangers with some awesome customer service that…read moredeserves recognition. I was helped by Sarah W and Dezyre L at the Lafayette Labcorp facility. It was busy, but Sarah soon greeted me with a warm smile and matching demeanor, then inquired how she could assist me. My need at the moment required her to look through my multiple lab test requisitions for a few minutes during which time she maintained the nice atmosphere with appropriate "chit chat". She completed her task with professional composure then asked Dezyre to tend to my blood-drawing. I was pleasantly impressed to observe Dezyre demonstrate the same refreshing welcoming warm personality and professionalism. I'm a dermatologist, currently with a small practice in Lafayette, but formerly with a large practice, with lots of employees, etc. If I still had such a place to offer them employment, I would try to steal them from Labcorp!

If this is the Lab Corp on Tice Valley Blvd then my complaint is specifically for here. I have gone…read moreinto Lab Corp frequently- specifically for UTI testing. It seems that every time I go in my order (sent by FAX) can never be found. The receptionist at the Tice Valley office is very rude, abrupt and lacks compassion and empathy. She has dealt with me in a very hoarse and condescending manner and it is very upsetting especially since I go in there with pain and discomfort. It is unfortunate that your company doesn't have enough competition to force a training for your employees on how to kindly deal with people especially the elderly.

I came in to this location on accident, I mistakenly thought my appointment was here, but it was at…read moreanother labcorp nearby. The staff snapped at me in a very condescending tone telling me that I didn't have an appointment here, so I turned to walk out. As I'm walking away I hear one staff member say "some people are just too dumb for this world" to another staff member. I turned around and realized they were talking about me since I was the only one in the waiting room. You would think people working in healthcare would have a little patience and compassion towards others.

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

Some of the rudest most unhelpful staff I have ever experienced…read more First, they call me the day before I'm scheduled for imaging to tell me my insurance has denied the request, making me scramble to understand why and reschedule - which then makes me need to reschedule with my doctor who requested imaging - pushing all of my care and treatment out by months. Second I finally do get it scheduled and they are incredibly rude and reprimand me for not arriving at a certain time - 30 mins early - when I was only told to arrive 15 mins early over the phone - in an incredibly harsh and rude tone like I had killed their cat or something. If you can - go somewhere else.