This company is a complete joke. Our son has significant difficulty with blood draws, so we specifically requested their most experienced phlebotomist. When she arrived, she struggled for a long time to find a vein. After inserting the needle, she failed to secure it with tape or even stabilize it with her hand. Each time she attached a collection tube, the needle and tubing moved, causing our son extreme pain. He became terrified--crying and screaming throughout the process. When we asked her to remove the needle, she took an unusually long time to do so and then forgot to place gauze on his arm afterward. When I asked why she hadn't used tape to secure the needle, she said they "didn't provide her with tape" and that "some people might be allergic." This explanation was completely unacceptable. I've had countless blood draws at many clinics and have never seen a phlebotomist fail to secure a needle. Our son was visibly shaken for the rest of the day, and the entire experience was traumatic for our family. My husband even wanted to cancel the remaining tests. Today even a month after the incident, our son still has needle-related trauma and was unable to complete a blood draw with his regular phlebotomist--someone he previously trusted and loved. Avoid this company, especially if you have children. read more

This company is a joke - but the joke is on you! I applied for life insurance with Lincoln National and was told I'd have to have blood test, urinalysis, BP, etc. assessed at my home by ExamOne. I had just been to my primary care physician and had all those tests - and more - performed but was told that was unacceptable. So . . .gentleman from ExamOne comes to my home and performs all the tests. I'm told I'll get results in about a week. But a week later, I get a mysterious text from ExamOne telling me to schedule my exam. I called ExamOne and, at first, they seemed to have no idea what was going on. I was then told that there was a "problem" with my blood tests results and they would have to be retaken. I demanded to know why. I couldn't get a straight answer but was finally put on hold so the associate could "investigate". When she came back, I was told there was a "discrepancy". I asked what that meant but could get anything that resembled an answer that made sense. I told them that I was done with this BS. I found out later that they had lost the either the blood samples or the test results and had lied to me to cover up their incompetence. read more

Waste of time and money! I've been sick; my doctor ordered a blood draw. I couldn't leave my house so I waited TWO WEEKS for a draw. The night before, 10 minutes before closing (and of course after they stopped answering their phone), they canceled because they were "double-booked." So I called the main exam one number. A rude woman named Rosetta told me I couldn't have a refund because I was canceling within 24 hours of the appointment. Say what, now? She was too preoccupied with covering her own rear than helping me. AVOID THIS COMPANY! They are dreadful. read more

Recently me and my husband had appointments for our life insurance medical exam . Our medical examiner was Beverly and we were absolutely satisfied with the service provided. She was very professional and courteous, made us both feel comfortable including my husband that normally gets very anxious in hospitals or any type of clinics. Thank you ExamOne!!! read more

AAA Life Insurance always has a medical exam before insuring clients for applying or updating an insurance policy: It's critical obtaining an appointment before being approved for a life insurance policy; without the medical exam, you won't be able obtaining a life insurance policy. Typically, medical examiners usually make appointed medical exams at your choice of either a residence or an office location but, since I sold my primary residence and I'm retired, I had neither locations for the medical examiner examination; I had no choice but, visiting the Medical ExamIner's location for two reasons: 1. Delayed August 13, 2016 appointment 2. Medical Examiner must drive to a campground where I'll be which isn't conducive for performing a proper medical examination. Overall, medical examinations basic qualifications applying for updating a life insurance policy won't ever be problematic: Just don't smoke, be an alcoholic or live a insane lifestyle! read more

ExamOne - Medical exam entrance. - Laboratory Testing Near Me - Walnut Creek, California

Some random lady wanted to come into our house for over 2 hours but refused to wear a quality mask and wasn't available for any morning appointments (but required a 12-hour fast). She was totally unprofessional. I cancelled. I will use a company that utilizes professional medical settings for their exams. There are too many options available to settle for a company with bad service. ExamOne needs to screen their candidates with higher standards. read more

Examone is absolutely awful!! Applying for life insurance and they do all the scheduling for the exam for Quest where they force you to go take the exam. They tell you it can be done in your home but in actuality it cannot. It's not even an option. The girl who scheduled my appointment on the phone was absolutely rude. 10 minutes after she scheduled my appointment I got an email saying it was canceled. So I went on to Quest Diagnostic directly and scheduled my own appointment. They are also awful. I had a 1:30 appointment today and I wasn't seeing till 2:20. They had a waiting room filled with people who had scheduled appointments. They had two phlebotomists and no receptionist. When I got in the room the phlebotomist asked me the last time I ate.. I told her 4 hours ago. Supposedly, I was supposed to fast but nobody from Examone ever told me that. I have never used Quest before. I always go to labcorp. In and out in under 15 minutes, whether you have an appointment or not. read more

They get 1 Star. The examiners are actually great. The customer service at the office is NOT. Very rude and not helpful at all. They talk down to you as if you should already know all the answers.... well it is their job to help customers find those answers. Piss poor attitude!! read more

I am writing this in hopes that management will make badly needed changes. Unfortunately, this is only one of 2 locations in the Bay Area that does blood draw for Vital Tears. Living in the city, I have to rent a car to get all the way to Walnut Creek, so it's not something I can just pick up and do; it takes planning. The first time I went, I didn't realize that I needed an appointment and was turned away. My bad. The second time I had an appointment, arrived, waited while they had no idea who I was nor had my requisition (fortunately I had it in my email.) Seeming to do me a favor, they took me. This is the kind of place where you walk in a wait and wait because no one is manning the front desk, and then someone finally comes reluctantly. The blood draw took incredibly long as the clinician was chatty and seemed to not have anything else to do than regale me with heroic personal tales of phlebotomy. An annoyance, but, okay, fine. For my second round of vital tears, I called again to make an appointment. I was transferred around three times until I arrived at someone who didn't apparently know how to work their scheduling system, asked ridiculous, repetitive questions, and was generally sassy and disrespectful. I could hear someone in the background coaching her, so I tried to be patient-- probably a new employee without many computer skills. When I arrived today, they had no record of my appointment. I sat in the waiting room for fifteen minutes while they tried to figure it out. Mind you, there is no. one. else. there. No other patients. No busy waiting room. No one. Their heating system was blasting on high, I mean, it was really, really noticeably hot. A clinician came out again after fifteen minutes and said they had at least found my req and were willing to see me today. Then they took my temperature and decided I had "a fever" and would not be able to see me. One hour prior, I had been a doctor's appointment and had a normal temperature. But I wanted to be respectful of everyone's COVID concerns, and left politely. I went straight to Target and bought a digital thermometer. As suspected: I did not have a fever, I was just hot from their baking indoor heating use. A day and a rental car fee wasted. Needless to say, from now on I am going to drive all the way to Santa Clara, which is even farther, and not mess with this garbage fire ever again. read more

Tried to schedule an appointment here. No one answered the phone the first few times I called and was unable to leave a message because voice mailbox was full. When I was finally able to get hold of someone, they said they could not go the standard urine based drug test (for employment purpose). Now I understand why do many negative reviews. read more

Medical examiners need more training. I am traumatized from the blood draw. The examiner came to my house and therefore did not have extra bandaids or alcohol prep pads for the extra spots that she had to poke me. Sterile technique was not used and I am left with a bruised arm. Last name is not provided. Minimal information provided prior to the exam. I would encourage you all to go elsewhere if you could. read more

I just had an exam from Jacquelyn and man that broad is rude she needs to find another profession as that lil girl has an attitude problem,I am so disappointed with this company theses are elderly people you work with, and you employ these rude college dropouts, I WOULDN'T RECOMMEND THESE PEOPLE TO ANYONE BE AWARE read more

Watch out with you need a blood draw. One of the ExamOne's phlebotomist who made my left arm tingle when I bent or moved my left arm with strain. It was happened on 2/7/22. The lady came to my house to get the blood draw. When the lady inserted the needle into my left arm, I felt like an electric shock went through my arm. It was so painful which I had never experienced in my life. I had blood draw every year at Kaiser Permanente without a problem. After the blood draw, I felt tingle and electric shock sensation scattered my lower arm when I bent or moved my left arm with strain. When I touched the injection area, I also felt tingle and electric shock sensation scattered to my lower arm. I thought it would go away in few days. But it's been more than 3 weeks. It has very little or no improvement. I think the lady damaged my nerve. And I am afraid that it will be forever or getting worse. I complained to Ashley Chen from ExamOne. She was apologetic but didn't come out with any solution to address my issue. I asked her to give me the name of the phlebotomist but she didn't. Now I experience the tingle every day not knowing if it will go away. So I decided to write a review to let everyone know about it. So if you really really need to use ExamOne for blood draw, make sure you take a picture of the phlebotomist's name badge just in case something happen to you. So you know who did it to you. read more

Very difficult to find. Came for lab work for 9 am appointment. Had to fast prior so was already Hangry. Having to wait 15 min did not help. read more

Took about an hour and a half to get done so it's slow service but the guy Juan was nice and took my blood quick and easy so I'm giving this place a slightly higher review. I was sent here by my insurance company but I didn't think I could change the location. Overall, okay experience but Juan made it slightly better. He had a smile and was super friendly. read more

ExamOne out of Walnut Creek is a pain to work with and not to be trusted under any circumstances. The medical person they sent out to do a medical checkup didn't get the correct physical measurements. When the Walnut Creek office was called on it, both the ExamOne staff and the medical person lied about what happened. Warning: Do Not Work With ExamOne if you want accurate medical checkup and results. read more

I can't even explain how little this company--especially Jennifer Wilson--cares about patients. I left more than seven messages and several emails over the course of over two weeks, and not one was returned. The people who pick up the phone were quite sympathetic, but were also frustrated that we couldn't get answers. Please go to ANY OTHER company! read more

Called Exam One to schedule an mobile exam for my life insurance. A woman named Natalie answered the phone. She seemed annoyed that I even called. She was very curt and rude towards me, like she was having a horrible day and wanted to take it out on me!! The worst person I have encountered on the phone in quite some time: Manners matter! :) read more

I went here as part of a full underwriting for a life insurance policy. The first technician I had, Jolene was just okay. For a very straightforward exam she would interject her personal information re whether she took pain pills. Her personal experience and opinions had nothing to do with my answering the questions (and I simply wanted to complete the exam). She left midway in a coughing fit and then Jessica continued the exam. Jessica was nice enough, however, her skill with blood drawing was lacking. She kept asking me to make a fist, used a double turnacut, and when it came time for the needle it was painful even after going in. Now my vein is raised (one week later) and I'm hoping it goes down. This was a necessary step in getting life insurance but I wish I could have gone to a different place. read more

I don't do business with people who won't give me their name. I received several messages from this organization and not one of their reps left a name or an extension. Therefore I am led to believe they are trained this way. Well sorry, secretive scary company, You are fired and I told my insurance agent to go with a different company when referring his clients as well. Answer your phone and use your name when communicating and perhaps you'll have better results. Bye! read more

I forgot his name but the person who took my blood was awesome. Very easy with no bruising.