I went to Discount Tire on Monday for a tire check, and it turns out I had a flat. Matthew, the…read moregentleman helping me, was very kind and fit me in that afternoon. The star of the show, though, was Lee--he took the time to explain to me how tires work and how to gauge when they are flat (I was very ignorant and feeling overwhelmed!). He helped me think through replacing some other tires that had a low tread and order ones appropriate for the winter. The folks at Discount Tire treated me exceedingly well; they truly care about your safety, and I could not recommend them enough.

I went in for a simple tire patch. The moment I declined to purchase four new tires for over $1,000…read moreplus, after a very pushy sales pitch, the entire attitude changed. They removed my tire, then told me they wouldn't put it back on. Instead, they said I needed to buy a donut spare because "newer cars don't come with one." I explained that my vehicle already has a spare in the back, and I've used it before. They refused to repair the tire, saying it couldn't be patched, and sent me away on the spare. When I got home, I looked at the tire and found a tiny nail in the center tread. The puncture was well under ¼ inch, the tire had never been driven while flat, there was no internal structural damage, and there weren't multiple punctures. Based on those conditions, it met the standard criteria for a repair. To be sure, I took it to Walmart for a second opinion. They patched it in about 30 minutes with no issues. What concerns me most is the safety aspect. If I hadn't known my vehicle had a spare or if this had been someone stranded with young children, they could have been left in an unsafe situation because they were told they had no option except spending over $1,000 plus on new tires. If a tire truly can't be repaired, I completely understand. But in this case, another shop repaired it quickly and safely. Customers deserve honest recommendations based on the condition of their tire, not pressure to make an expensive purchase. Do better.

replaced valve stem. no charge. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxread more

I had a tire blowout and came here the following day to get it replaced…read more I was told that all four tires were pretty worn and it would be a good idea for me to replace all four now rather than later. I figured why not, so I got all four tires replaced, and it was a little more expensive than I thought, but I know eventually I'd have to do it. The two options I was given was about $300 difference and I went with the more expensive tires and the total was about $1248. Changing the tires out, took more longer than what I was originally told. I ended up waiting about two hours but glad I got it done. Everyone at the register was as communicative and friendly as could be. I didn't seem to have a problem except for not wanting to wait in their lobby. But that kind of thing is expected when you're waiting for service at any auto shop. And a nutshell as soon as I drove my truck out of the shop, I noticed how much better it drives because the wheels are nice and firm. And I'm glad I was able to get tires that are better for the Colorado winter weather. So if you're in the area and need a tire replaced, I highly recommend a TWAR. Thanks again for hooking me up with new set of tires!

I needed new snow tires which probably weren't shipping yet. Brian called lots of suppliers and not…read moreonly got what I needed but got them earlier than could reasonably have been expected! Brian and his crew are pleasant to work, experts at the business, and clearly want to give everyone great service. Highly recommended!

Rex Tire is one of the most reputable tire shops in Colorado Springs. I have always received top…read morenotch service. At times, I have gone elsewhere out of convenience or slightly cheaper prices, but have and always will go back to Rex. Brian is great and will explain everything in understandable terms.

Curb jumped out in front of our car...what a mess...what went well ? Everything! From our first…read morecall to job completed, Lance and his crew were perfect professionals...restored our rim to 'new' like condition. Had a ding from a pothole that they found...fixed all within a day. You will not be disappointed here! Lance is hands on and runs a class A shop. Happen to need some work on our other car. Q was quick to determine what our vehicle needed - not the least bit pushy...just good old fashioned honesty, integrity and a five star experience...thank you ever so much for making our car safe for our precious driver. Value: 1/2 the cost of the dealership...while we are happy with our dealer, going with lance was the best and most efficient choice.

Lance and team were responsive, helpful, and incredibly professional. I came in as a walk-in for a…read moreslow leak in my front right tire. They diagnosed the issue immediately and got me out the door in under 30 min. Great prices too. I'll be back.

Customer service was great. Easy communication. Clean. Would most definitely come back.read more

Very Disappointing Experience I had a really frustrating…read moreexperience at the Barnes location. I came in for an alignment, wheel balance, and rotation. Before the work started, I was upfront that I had just replaced the front and rear suspension and that my tires are over 10 years old (since I know some shops won't service older tires). They went ahead with the work anyway, completed the service, and charged me. Immediately after, my car had multiple issues: It pulled to the right The steering wheel had a noticeable shake The rear toe was way off When I brought it back, they refused to rebalance the wheels, saying the tires were too old, and also said they couldn't redo the alignment because they "don't do suspension work." This made no sense, considering I had already told them all of this before they agreed to do the job in the first place. It felt like they were quick to take my money but unwilling to stand behind their work or fix their mistakes. I ended up taking my car to the Interquest location, and they fixed everything properly. They were able to adjust the rear toe (it was not maxed out like Barnes claimed), and they rebalanced the wheels, which were significantly off. Overall, I'm extremely disappointed with the Barnes location -- it felt like the technicians either didn't know what they were doing or didn't care to do the job right. On the other hand, Interquest restored my confidence and did the job correctly. I would not recommend the Barnes location.

I took two rims to be straighten and after service provided I was told they are fixed. Well, to say…read morethe least, they were not. One of the rims was not even touched. I took wheels to be rebalanced and they were both bent as much as before. When I took them back and requested my money back, of course the old guy refused. Don't waste your money and time on this place. He is a crook and you don't want people like that to work on your wheels! Save yourself a hassle and take business elsewhere!

My daughter hit a huge pothole and bent the rim on her Audi so bad it wouldn't hold air. I took the…read morewheel to CP hubcap and it was ready the next day! The owner and chief repair guy said it was not as strong after repair due to heating, but it is straight as an arrow, holds air and the tire/wheel balanced perfectly. The cost was a FRACTION of a new wheel. They have a huge assortment of used factory and new replacement hubcaps and alloy wheels. This is a great old school family business, highly recommended!

Great qualify work and service! I stopped by to check my…read moretires because one was very low. Bryce quickly checked all four tires and found a nail, which he was able to repair. The staff were friendly and helpful, and the waiting area was clean, comfortable, and had big windows with beautiful mountain views. Everything was completed within about 30-40 minutes, including a tire rotation, and it was covered under my warranty. Excellent service, convenient location, best value, and friendly staff. Highly recommend!

We had a great experience. Never a fun feeling to get new tires but right when we showed up we were…read moregreeted by Lina who was so kind and accommodating. I cannot shout her out enough, she was so helpful and went out of her way to meet us and where we were at with our budget. It took less than an hour and it is such a well maintained establishment. Once again, LINA YOURE THE BEST!

I received extremely professional recommendations when replacing my company's work trucks tires…read more Management is exceptional. Preston You are exactly who an Owner would love to have running Their Business. Service and workmanship was great. Thank You Jason Hasti Garage Door

I've stopped by in the past for various things. Recently I took both of my vehicles on different…read moredays for tire balance and rotation. Carl inspected for damage from road hazard and checked for proper inflation on all tires. As I watched, my wheels were even torqued. I was impressed at the wait time. The team was on task within a few minutes, and I did not wait but maybe 15-20 minutes tops. Besides getting the maintenance done right, time is also important to me.

Wow! An exceptional place. Solid customer service, honest pricing, time they spend helping you to…read moreunderstand what they are doing, talent and personal integrity of staff....highly recommend this place. Had a full set of tires. Waiting room comfortable , with coffee available. They go above and beyond to truly take care of you and don't try to fool you into getting things done that aren't needed. So many shops do. Not these folks. I felt like family and I'm skeptical as heck!! I've come here 3 times in the past 8 years, and friends have come here for more!! Honest and solid workmanship !! Thank you.

I brought over a set of 4 tires then the mounted 3 and ruined one. then they tried to charge me for…read moreall 4. now im paying money for a ruined tire. then said order a new tire gave me the wrong size. so I got a tire I can't use and one that popped and brand new. Im out about 225 on this deal. needless to say won't be back at grays. what they managed to get on was ok but this bunch of bs cost me as much as the the rest of the tires. thanks again for nothing.

Lied about their payment plan so we had to come out of pocket cash. But worse of all we paid for an…read moreoil change they didn't put oil and now my son's engine blew.

Hi! I had a blow out, they were able to find me a tire Put…read moreit on the rim balance it and on my way in about an hour. Now I need to come back to replace the other three tires on my Saab! 225/55/17R.... Can I come by today? Thanks y'all!!