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    Multimedia Solutions

    3.2 (6 reviews)
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    Security monitoring services

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    Costco

    Costco

    3.6
    (240 reviews)
    $$

    Costco is the GOAT when it comes to value. Yes, you may have to buy a bit more than what you intend…read moreto use in the short term, but through strategic planning, you can really make those dollars stretch far. Also, you may very well be absolutely floored with all the things you can get from Costco- this also includes services and even trips! The staff here is friendly and helpful as well. Even the gentleman who signed me up for my membership was nearly giddy talking about how much he loves working for them and has been with the company since the 1980's. One of the things I am most impressed about with Costco is the sheer amount of products and services they offer. Just a few of WOW moments are : Did you know they offer vaccinations through their pharmacy? They have a program where you can get an assessment of what vaccinations are recommended for travel abroad. Before we went to Africa we had it all done through the Costco pharmacy and we were able to get our shots and malaria pills. Another WOW moment is the sheer joy is discovery in the product assortment. Have you been on Southwest Airlines and had those yummy Stellar Snacks Maui Monk Pretzel Braids? Well, they sell those here in bulk and it's a great value! I've also bought plants here among other things- you'll never know what you will find! Now, navigating the massive store can get a little anxiety inducing, so to keep the stress to a minimum, I go at 10am on weekdays only. Only once did I got to Costco on the weekend. It was with my Father-in-law in California and I would say it was overwhelming with so many people around, but taking the time of day into consideration works for me, and to be honest, I'm sure most people are fine with it. Overall Costco is an easy 5 stars for their all-around great value, service and breadth of product. It's quite mindblowing!

    Don't use Costco Travel for car rental or other travel if you actually expect to have the rental…read morecar provide the reservation. When budget didn't have the promised car when I arrived at the rental location, its "help" was to say "we don't own the rental car company" ...yes, but Costco does PROMISE to deliver the booked reservation at the promised time and rate as a membership benefit. By the way the dedicated Budget line at cosco travel also equally denies any responsibility. Customers that don't get promised reservations are left stranded, losing valuable time and money. Promising and not delivering is not just bad customer relations, it's a deceptive trade practice under Texas and most other state laws. Costco, this isn't a benefit, it's an injury.

    Ed Kellum & Son

    Ed Kellum & Son

    3.1
    (50 reviews)
    $$$

    We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".

    On September 28, 2024, we purchased a KitchenAid double wall oven (Model KOED530PSS00; Serial #…read moreDD3307251) from Kellum & Sons, salesperson, Mark Pritchard. Since October of 2024, we have had consistent problems with this oven. The following is a timeline of the issues we have experienced: 1. October 17, 2024: oven installed 2. December 18, 2024: oven caught on fire while broiling. Guinco replaced both oven control panels (which had melted) and the light sensor. 3. October 14, 2025: oven would not turn on and showed an error code. Guinco replaced both control panels, the console/appliance manager, and the blower. 4. December 22, 2025: oven again would not turn on and showed an error code again for the blower and control panel. Guinco needed to order parts. 5. December 26, 2025: Guinco again replaced the lower oven control panel and appliance manager. 6. January 25, 2026: oven again would not turn on and showed the same error code. 7. January 27, 2026: called Kellum (one day later as they were closed on January 26th due to a city-wide ice storm) and conveyed to them we no longer want continued repairs and want the oven replaced. As of the date of this complaint, we still do not have a working oven. Kellum and Kitchen Aid are still determined to replace the blower. 8. February 9, 2026: received a call from Guinco that they have ordered yet another blower part and will replace it on February 18, 2026. We have made this clear to Kellum we no longer wish to have this oven repaired or have any parts replaced again. Their homepage on their website states, "Extraordinary Service, No Excuses." Kellum sold us this defective oven, is very aware of the number of times it has been repaired and understands our request. Kellum needs to do the right thing and reimburse us for selling us a lemon. We do not recommend shopping there.

    Store Display Fixtures

    Store Display Fixtures

    4.7
    (23 reviews)
    $$

    Being new in the area and not knowing where to find a good place to buy store fixtures and display…read morecases can be a daunting task. I was in talks and making arrangements with another place initially and thought everything was good to go. I come back a couple of days later to place the order and make the payment, turns out they didn't have everything I needed on my order in stock!!! It would be another 4 weeks to get the rest of my display cases!!! I did a quick search and found Store Display Fixtures. I figured I'd pay them a visit and see if they can help out. It was worth a shot and I'm borderline desperate! As it turns out, they should've been my first and only place to have talked to!!! They have everything I needed in house and they are stocked deep!!! I was greeted by Mickey and told him what had happened with the other place. He took everything in my list and gave me a proposal on the spot! What excellent customer relations and he made sure that I was at ease with my needs!!! They understood my timeline and was scheduled for Monday or Tuesday delivery because they're quite busy and their crew needed some time to assemble everything. That was Wednesday when the order was placed! I get a call from Mickey the following day, Thursday to tell me they can make delivery on Friday if I want it!!! Yes!!! They got my display cases assembled and delivered 3 days ahead of schedule!!! How's that for excellent service!!! I know this review is long winded but when praise is due because you were provided with a service that exceeded your expectations, you have to spread the word!!! Thank you Mickey, Ricky, Jaqueline and staff!!! Also, shoutout to your delivery guy! I apologize but I didn't get his name...

    Terrible customer service. Waited weeks for products they said they order for me only to find out I…read morewas lied to. They never ordered the products.

    Multimedia Solutions - securitysystems - Updated July 2026

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