This review is solely based on customer service, period. I did not end up getting any services from…read morethem, thankfully. So. I had make an appointment for two pedicures and one gel manicure for my friend. I was told that the appointment would be at 1030. When the day came, my friend and I were running five minutes late so we called to let them know out of respect and if they couldn't take us, understand as well. Well when I called, I spoke to someone who said that our appointment was at 10 and not 1030. They also said they were with their 1030 appt now. I was shocked, I said that that was not my understanding and if we were already 30 mins late to an appointment which should have started at 10, a call would have been nice too. The lady on the other said nothing: no sorry, no "there must have a miscommunication"....nothing. The only thing she did suggest is that I can find another salon. So, with that being said, I told her to cancel the appointment, informed her that my friend and I would not come back to their establishment and rebooked with another nail salon in the area who took us in promptly, did a phenomenal job on our pedicures and my friends manicure and lastly, communicated efficiently and effectively. And while I get it, services like this have their bad days but it doesn't mean that their customer service should lack in the essence of treating their customer like decent human beings. I would say that maybe I could try this place again but nah, I don't think so. Next please.

The technicians are so kind and they do beautiful work. The salon is clean and they have a wide…read moreselection of colors. However, new management came in and changed everything. Prices went up, they got rid of all of their spa pedicure products, their rewards program disappeared and now they charge you 3% of the fee for the service just for the convenience of booking online (not for using a credit card because you pay in-store). If it weren't for my favorite technician, I would consider finding another place out of principle because there is no respect for loyalty here anymore.

Jane did my pedicure today and did such a phenomenal job! I am obsessed with my holiday pedicure!…read more‍‍ I let Anna pick out what she wanted to do for my manicure and she chose the perfect design and colors I love this spa. Everyone is so sweet and kind. It's so relaxing, the pedicure chairs give the best massages. Orchid Nail Spa is my happy place.

I've been here twice for a regular pedicure because the reviews are high. But each time they've…read moretried to force me to get no chip or gel, on my toes. And they always try to convince me to Not get French. Not to mention the sink area where I put my feet was dirty and they barley cleaned it before my service. They always give off rude, irritated vibes.

I came in on Wednesday 12/11/2024 to treat myself to a spa pedicure for my birthday - and the…read moreexperience was less than pleasant: The technician burned my left heel with the paraffin wax despite my pleas that it was too hot, then he let the wax cool for too long and it hardened and wouldn't set properly. The icing on the cake was being bullied into leaving a tip before paying with card in front of everyone, when I had zero intentions of tipping the terrible service I received! Please do better with those that aren't your regular customers.

This is a great nail salon. My favorite place for a deluxe pedicure. Everyone there is friendly. My…read morenails come out great every time.

Just had the most wonderful pedicure and no chip manicure here! The pedicure was thorough,…read morebeautifully done, and the technician gave an AMAZING massage. I will absolutely return (and highly recommend Van for your services!). 10 out of 10!

I found this business from a referral from friends at the gym. I've been coming here for a few…read moreyears now and am always happy with my nails and pedicures!! The service is always done with a smile in a positive atmosphere. I see Lihn for my services and sometimes her husband Ben will do a special hand drawn nail art design. Lihn can also hand draw designs. I usually do no-chip nails and have combinations of stamps, cats eyes, ombré, sparkles, or simple. I've added some pictures of some of the nails I've had done. I usually do special nails for vacations and do theme nails. Lihn also does a fantastic job waxing eyebrows!! I highly recommend this nail salon!!

I get my nails done here every two weeks and I couldn't be happier with Sunny and her staff. Sunny…read morealways does a great job on my no chip manicure and my pedicures. My hands are always in water and gloves with my job, and the manicure lasts until the next visit if not longer. She is also very accommodating and patient with my crazy schedule as I sometimes have to change my appointments at the last minute. There is also now an amazing massage chair that she just added to the shop. I was given a free trial, and I think I will be adding this on to my visits in the future!

Wonderful nail salon!! Friendly and accommodating staff. We always enjoy the relaxing European…read morepedicures and manicures at this salon.

This was my first time here. I'm just now being able to take the time to put my review…read more I came in for a mani and a full set. My big toe was cut too short, not even the same size as my other toe. When it came time to do my full set, my cuticles were never cut, some of my nails were shaped and filed crooked & some of them are a little thicker and fatter than the other. I felt they were in a rush to get it done. I would not come back here. It looks like it been weeks since I got my nails done. I got them done Friday. They shouldn't look like this after 4 days!

Jenny at local nails is lovely and did a great mani pedi! Everyone was friendly and professional…read more Lots of polish choices and options for regular, gel, acrylic, etc. They offer brow tinting and a variety of waxing as well. Reasonable prices. Walk ins or appointments are accepted.

Technicians that like to service all clients and not just someone that look a certain way ! My…read moremoney spends also! Technicians that are professional are also needed at this location!

Came by on a random Tuesday to get a manicure and pedicure and was able to be seen by Mary and…read moreRose, as always, they were awesome! Lotus has been my personal go to for the past year and they haven't disappointed me, I feel that their technique and their ability to clean and paint my nails is always great! Staff is incredibly friendly as well! Will be coming back per usual :-)

Love it great job. Very talented and amazing staff and always great to work around your scheduleread more

Shape was way off - I asked for square tip and I have some round some coffin…read more Didn't file properly Asked for simple v tip and it doesn't look crisp at all. Black tips are see through. Not enough coats applied. Polish left under the nails looks unprofessional like this is the first time they did acrylic or something. Will not be back