To begin, this company provides a very good window. They represent themselves as providing…read more Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims. From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the "actual cost" that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you "just sign today --- but no pressure". Expect to learn everything about the construction of the window and their "design, build, install" model. Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : "Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ....17 days later." The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we'd also need to remove all the blinds beforehand. Makes sense - and we were glad we asked. "But there is no need to remove the brackets to the blinds" was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day's grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek's "expert technicians" who meet with you to pitch their products make an effort to help prospective customers understand "what to expect". Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. "No the office will be in contact with you." Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company. This company provides a good product. Their competitors are few, which they well know. That may explain why their "after the sale" process consistently demonstrated they prioritize making the sale over the total experience of their customers.

Despite the setbacks, the installers were professional and the finished door looks very nice. Once…read morethe installation was finally completed correctly, the quality of the product itself met my expectations. However, the overall process was far more stressful than it should have been. My original appointment was scheduled back in February, but no one showed up, and when I called, I was told the appointment was not even in the system so they had to rescehdule. Then on installation day, the crew arrived with the wrong size and wrong color door, which delayed the installation and caused me to miss work. Communication throughout the process was slow, and I had to repeatedly call and request escalation before receiving consistent updates. Ironically, communication became much quicker when it came time to collect the final payment. While compensation was eventually offered, it felt like the minimum possible amount considering the inconvenience and lost time involved. In the end, the final product turned out well, but the scheduling, communication, and ordering issues made the experience frustrating overall.

I sought the service of this company because I had a leak in my roof and a ceiling needing to be…read morereplaced because of mold. Arif was very honest with his assessment, made sure that I had exhausted all necessary resources before spending anything out of my pocket. His patience and professionalism was at the forefront of his dealings with me as a customer. Needless to say, his team were very knowledgeable and exceptionally helpful. I was so impressed with the company that they are on my list for another project and I'm definitely recommending them to anyone that is in need of their plethora of services. The value they've brought to my family is incredible. Now my family doesn't have to worry about our child getting sick because of the mold. Thank you

They were very responsive and did a great job. Arif was able to take care of my siding repair…read morebefore inclement weather. He gave me options to choose from and a fair price.The workers who came were professional, did good work, and were tidy.

We got a great deal on our new siding and ROI did a fantastic job! It was time to replace our super…read moreold siding and the sales process was fair and we did not feel pressured at all. We got a great deal and I recommend using ROI for your next project. The construction team was great and even though the project took a little longer then expected it was still done promptly. There was a slight delay because they found old asbestos siding and that needed to be removed. Our project coordinator Brooke was very nice and helped everything run smoothly.

Great company, great service. Responded very quickly, came within a day and did excellent high…read morequality exterior renovations. Very highly recommend.

I have used Chesapeake Roofing, Windows, and Siding for over 20 years. They have assisted myself…read moreas well as many of my clients. They do a professional and timely job every time. With all the "storm chasers" in the area, you can truly trust Chesapeake!!

Chesapeake Roofing, Windows & Siding Inc. was the only company to respond to a roof REPAIR request…read more Another company claimed we needed a whole roof. Victor, of Chesapeake, did a great job as estimator, and told us how their company would bring an outdated item up to current standards. Their technician was efficient, thorough, timely, and cleaned up, so the roof looks perfect. Fabulous repair from true professionals. Doug C.

I would totally recommend this window company. I have a big house with about 40 windows that all…read morehave sail failure and need replacement. Because it is a big project, I actually contacted at least 7-8 companies for quotes and ended up using American windows because of their best price and the best windows brand and glass package. Energy efficiency was my priority so I want the best price and best windows which seems to be very hard. But Jay (the project manager) made sure I got what I wanted. The team went out to install 40 windows and they absolutely did an excellent job. They were super friendly and professional. I'm very neat and detailed so they made sure all windows are cleaned and properly installed. After installing, they vacuumed and even mopped the floor for me. I'm very pleased with their work !

Amazing experience from start to finish! We recently had American Windows replace all the windows…read morein our house and it could not have had a better experience from end to end. Ben was our point of contact throughout the entire project. He came out to take the initial measurements, talk through the project, and generate a quote. It was a complete zero-pressure experience. After receiving the quote I made an appointment to visit the showroom (though Ben also offered to bring some window samples to the house). We really liked the windows (Sunrise Restorations) and moved forward with the project. The installation went flawless! I'm a bit of a perfectionist and usually have to stop myself from nitpicking on small little flaws from general contractors, but American Windows did such a stellar job I couldn't find a single flaw in their work. I'm very happy I went with them!

Bought a replacement external window set from Home Genius Exteriors. Looked great and were…read morereasonably priced - but - 1. We were told purchased windows were energy efficient - they were not 2. Installers had to return to repair faulty erxternal part 3. After two years one sash would not stay when raised 4. "Warranty representative left the company - and - no one followed up on repair. Everyone with whom we spoke were nice; but, we are left to get someone out to fix the malfunction. Home Genius at least should have followed up on incomplete repair order. How should I feel about their service record? JeffL

This is the damage that was done to our existing siding by the salesman who wanted to see if we had…read morehouse wrap under our existing siding. I would not recommend this company. We agreed to a 90 minute presentation which ended up over 2 hours. We were just trying to get an estimate for new siding and now we have damaged siding that will leak the way they left it.

I hired Winfield Builders to replace two old skylights in my Rockville home, and Zach and his team…read morewent above and beyond. My project was complicated because my 1980s drywall shafts were the wrong size for modern solar blinds. Instead of just "making it work" or creating a huge mess with drywall dust, Zach proposed a brilliant custom solution: building a clean birch veneer box with custom trim. It looks stunning and kept my house completely dust-free. What impressed me most was Zach's integrity. During the install, a small piece of my old plastic molding snapped. Instead of ignoring it, Zach took full ownership and replaced the trim on both skylights with upgraded foam-backed wood molding at his own expense to ensure everything was airtight and uniform. It is not a simple fix but an upgrade, for free. See the attached before/after pictures and the broken plastic. Like most customers, I contacted a few contractors before selecting Winfield Builders. Their price is VERY reasonable, and the communication through Yelp was professional and transparent. It is rare to find a contractor who cares this much about the details. If you want a crew that is honest, skilled, and delivers a beautiful finish, call Zach. 1000% recommendation!

I've hired Winfield Builders twice, once to replace my roof in summer 2021 and again in summer 2022…read moreto replace my gutters. Zach made a strong impression from the start--when he came out to inspect my roof and I told him of a problem area, he went up on the roof to look at it! Replacing the roof took only one day, the crew arrived early and worked very hard. I also had the gutters replaced, opting for 6" gutters. The larger size has made a huge difference, as they're less likely to get clogged. My home is in good shape thanks to Winfield Builders!

This is my second time using Capitol Improvements and they've consistently provided great service…read more This time they installed a new patio door for a reasonable price. I know because I checked other vendors. Jason was quick to answer questions and provide more affordable, but still quality, options. I'm very pleased with the result!

My gutter ripped away from my house, pulling the wood off behind it, during a recent snow/ice…read morestorm. Capital Improvements quickly came out, pointed out some other gutter defects I had also noticed and gave a quote. They got the job done as soon as the weather got a bit warmer and now I have beautiful all new gutters and won't have to worry about another section ripping away during the next storm!

Ryan answered my questions and was very helpful! He was a little long-winded, but a nice guy…read more However, I had to cancel the contract due to personal reasons, and it took almost two weeks for them to refund my deposit (which was a check delivered by Ryan). They were also much more expensive than everyone else with the same materials and process, but I wanted to do business with them because of Ryan. One other thing that should be mentioned is that office never responded to my emails. Not once!

Nick Alex and Bill were a great team. We are very happy with our roof! Definitely recommend PCR!read more

If I could give zero stars, I would. This experience was that bad…read more Roofworks advertises "Free Estimates" on their website, which is why we contacted them for a simple roof repair estimate after tree damage. We were clear from the beginning that we only needed to know how much it would cost to repair the roof. Whether a homeowner pays cash or later chooses to involve insurance is the homeowner's decision. What happened instead was unprofessional and, based on the circumstances, felt dishonest. They sent someone out who only conducted an interior walk-through and never accessed the roof at all. This is a standard Baltimore rowhome. A roofing company should know before arriving that roof access is required to provide an estimate. We were then told they would need to return with another person, making the first visit unnecessary and a waste of time. We later had a second scheduled appointment, which they canceled the night before, stating they had not received a State Farm insurance breakdown. This explanation does not make sense. Insurance paperwork has nothing to do with determining roof height, ladder size, measurements, or providing an estimate. If the first visit had been handled properly, they would already know what ladder was required. Despite this, the responsibility was shifted back onto the property owner. Our public adjuster had already provided a letter from the insurance company acknowledging expected liability, but even that should not matter. A free estimate is not dependent on insurance, and we could have chosen to pay cash. This resulted in our time being wasted twice. What is especially concerning is the lack of pricing transparency. The scope of work and cost to repair a roof do not change based on who pays. Conditioning an estimate on insurance documentation gives the impression that pricing may be handled differently for insurance-based jobs versus cash-paying customers. That lack of transparency came across as dishonest and misleading. ADA concern: I am a person with a disability, and scheduling appointments requires advance planning and accommodations. Repeated last-minute cancellations and shifting explanations created a disproportionate burden and showed a lack of consideration for accessibility needs. If Roofworks only accepts insurance-driven work or cannot provide a basic estimate without insurer paperwork, that should be clearly disclosed upfront. Buyer beware: Based on this experience, I would not recommend Roofworks to anyone seeking a straightforward estimate, transparent pricing, reliable scheduling, or reasonable ADA accommodation.

Edit: After posting the review, April resolved our remaining issue (thank you). I hope in the…read morefuture Roofworks will have a knowledgeable foreman check the install so their customers do not need to point out issues. If their customers do find issues, I hope they'll also be more responsive to concerns. A few of the issues: * Installed the wrong range hood vent and refused to replace it for over a month, even with written proof from the manufacturer that the vent was insufficient for the purpose. * Repaired a rafter and charged us for it without any prior communication. This should have required a permit and inspection. * Initially omitted kickout flashing that was explicitly included in our quote. On the other side of the house, thought this caulk monstrosity was acceptable for kickout flashing (photo). * When we pointed out the kickout flashing issue, the install follow-up guy was surprised to hear we were getting our siding replaced (which would have affected the flashing install). Their sales rep knew this and must not have told the team. * Initially installed a different ridge vent on part of the roof and only replaced it when we pointed out that it looked different. Follow-up guy said the install team must have used a random piece from their truck instead of what was specified in our contract (photo 2). * Customer service was poor beyond the sales quote. Installation team did not even tell us when they were done or do a walkthrough, just left. For $19k, I expected much better from the start. I recommend finding someone with a better process for ensuring quality.