I love this gym! I just signed up for it and I love it! Granted I just hurt myself (not gym…read morerelated) and so I can't workout for a few months but I love this gym! It's so simple and has all the weight machines and classes. The staff is super nice and helpful and will answer any questions you have. I do this and another workout place and it's a great combination!

First, let me set the scene: I joined this gym before the location even opened and remained a…read moremember for almost 10 years. When I moved to Hanover, I had to let my membership go because I simply couldn't drive that far every time I wanted to work out. Since then, I've continued to support the gym as a guest instructor, helping with multiple classes--including set-up for Halloween and other special events--often using my own personal décor and supplies so the members could enjoy a fun and memorable Zumba experience. Both the previous manager and the one before that understood my situation and appreciated my ongoing contributions to the Monday night Zumba classes. There has never been an issue--until recently. A new front desk employee has become increasingly overbearing, rude, and aggressive. I completely understand if there are new rules or policy changes, but her approach is unacceptable. Her rules seem to change day by day, and she even charged three members $25 each for a one-day guest pass. During November--when Mondays were specifically advertised as "Open House Mondays"--she still attempted to block guests from attending the Monday night Zumba class. When confronted, she began removing the open-house signs posted throughout the gym, but she missed one, which I photographed for proof. On top of this, she involved the manager of the personal training department, who has no connection to the Group X team. That manager then entered the Zumba class, took the microphone, and scolded the entire room--calling out a member's daughter by name. Her interruption caused the class to start late and embarrassed participants to the point where a new member even raised her hand to ask a question as if we were schoolchildren. The unprofessional, holier-than-thou tone was completely unnecessary and disruptive. I have tried to keep my concerns to myself, but after seeing this gym receive an award for "Gym of the Year," I could no longer stay quiet. Zumba consistently brings in more members than nearly any other class. I have personally witnessed non-Zumba classes with only one to three participants. Alienating your largest and most loyal group of members is not a sustainable strategy. The Zumba community is tightly connected, and negative experiences spread quickly. If the current treatment continues, you will see members leave simply because they feel disrespected and treated as second-class. At this point, the behavior described is damaging your members' experience and your instructors' ability to do their jobs. I strongly urge management to intervene immediately and real change is seen Nicole and Mara are the employees

My local YMCA (John Rolfe) closed recently and we don't really like Tuckahoe because it is usually…read moretoo crowded. So we checked out acac. This is a fitness Mecca! Here's my impression after the first week: Signing up for membership was challenging. The price we were quoted over the phone was different than what we were told when we showed up to join. And actually we had an appointment with the membership director and he was on vacation and everyone from membership was gone so one of the front desk attendants gave us a tour. They also gave us a pass to the weekend to make up for the debacle. When we showed up on Saturday we met with someone in membership and that's when the pricing changed because what we were quoted only covered 3 people. So we paid extra for the fourth and our fifth couldn't join because the cost of their membership was too high and she is a student (my daughter). She is 26 so that's why she has to have her own membership. I get it. Also the hot tub and rooftop pool is extra, so be aware. They also have a Recovery area that includes infrared saunas and cold plunge, plus a variety of other equipment. That's an extra charge too, but the first month is free so you can check it out. Other than that miscommunication, it's been pretty seamless. Every staff member I've encountered has been professional and super helpful. Kudos to the center for hiring great people. Any kind of exercise you could possibly want to do is under the roof of acac or at one of their other facilities. The classes and yoga studio is top notch. I've done a few classes and also yoga, signed up for the egym and have used the hot tub, sauna, plunge, etc., and it's all been good. It's only a week in and I feel right at home and motivated to work out every day. I still have so much more to try! I love that I can do something different everyday so I don't get bored. Joining acac costs more but so far it's worth it for us.

Living in the sauna... love the convent location the people are great she'd the staff helpful.read more

Went for my first class and I felt super welcomed. I was nervous beforehand, but my worries melted…read moreaway when I got there. I got oriented to the machine and the instructor was great. The class was tough and I was super sweaty by the end. I felt the burn and my muscles were shaking. Such a good workout.

I visited Virginia and signed up for a 2-week pass at this Solidcore location. The first week was…read morefantastic -- coaches Uriah Johnson (Head Coach & Community Manager), Krishna Pate, and Nathan Eldering were all amazing. They listened to my wrist injury (doctor's orders: no exercises on my hands), made thoughtful modifications, and ensured I still got a great workout. Unfortunately, my last class on July 22 with Erik Payne was a very different experience. From the start, his tone felt curt and dismissive when I explained my injury. He adjusted my setup in a way that made my modifications harder, and when I tried to get his attention, his responses felt snappy rather than supportive. Even after reminding him multiple times about my limitation, he continued to suggest exercises I couldn't do, and when I chose safe alternatives, he questioned me sharply in front of others. I became so uncomfortable that I left the class early and decided not to return for the remainder of my pass. It's disappointing because the other coaches were fantastic and truly made me feel welcomed and cared for. I hope this feedback helps ensure all clients -- especially those with injuries -- receive the same level of understanding and support.

I went to Burn for a much-needed workout shakeup on a free 14-day trial. My sister-in-law works out…read morethere and shed 25 pounds in 3 months! I like the fact that Burn is bodyweight exercise, i.e. calisthenics for the most part, with an occasional dumbell, rope or other non-machine device. It's a 45-minute workout with lots of variety and an encouraging coach. "Group exercise" is generally not my thing... I've always been a loner in the gym--weights, running, etc., but this IS a good program to mix things up a bit. All the days I went, there was only ever one guy in there working out with the girls. And the girls are very supportive. Nice, but probably a little TOO girly for my speed, but great for other women who need a strong support system when trying to get fit. The main downside is that it is SO expensive at, I think, $99/month... maybe even more than that? The only way I'd consider actually joining is if I got a great deal. I think they had a Black Friday deal that I missed out on.

I had a month subscription to this gym! I absolutely loved the workouts which really make you…read moresweat. It got four stars because of the workouts. They lost a star because of one reason. I didn't really care for the male trainer. He tends to pick on certain women about their training clothing. I mean come on, the woman is there to get fit, not to be ridiculed. He's also not very pleasant outside of the class when I went to ask him about prices for a full membership. He made no eye contact with me and kinda brushed me off. Maybe he didn't like me? But the female trainer is fantastic and so sweet! I thanked her on the last day of the month trial that I subscribed to! For those interested, Groupon will have good deals on having a month of these classes. It was a great way to get back into the swing of things after having my second child. I've continued some of the things I've learned at the camp in my current gym routine. I wish prices were a bit lower, though. I can't exactly afford over $100/month. Thanks for getting me on track though!

I have been a member of this Gold's Gym for about 2 years, and overall I like the gym, its…read morefacilities, and the atmosphere. However, unfortunately last night I had a very unpleasant experience that left me quite disappointed. After finishing my workout, I discovered that someone had broken the rear window of my car and attempted to steal from it. Fortunately, I did not leave my purse or personal belongings inside the vehicle. What concerns me the most is that the parking lot does not have security cameras. The gym staff was kind, and although they told me there was not much they could do about the situation, they did help me file a police report and clean my car a bit, which I truly appreciate. They also mentioned that this type of incident has already happened at least five times before, both during the day and at night. As customers, we assume that we can work out with peace of mind, believing that our vehicles are safe. I believe the gym should reinforce parking lot security, as situations like this create stress and insecurity and negatively affect the overall experience for members who attend regularly. I hope this review encourages management to take action and improve security for all members.

1 year later and their sauna is still disgusting. The owner is non-responsive…read more Is that black mold?

I love orange theory so much I've been going for 3 years…read more I came from a different boutique gym and OTF had more of what I wanted. It's not as intimidating as it appears. The coaches and staff are all incredibly supportive and want to help meet your goals whatever they are. The first class is free!

I was cancelled without warning, notice or cause, with zero explanation, on September 10th. I've…read moreemailed the owners, managers, and co-CEO's of Orangetheory - with zero response. I messaged OTF via Instagram, got a call back, and was told that my studio would reach out to me in 3-5 business days. It's now been 10 business days, and NOT A WORD. Below is the email I sent to David Long, the co-CEO (and copied owners and managers too). I've been denied a copy of my contract (as have other members). Also see other negative reviews specifically mentioning the manager. _______________________________ I've been a fanatical member of OTF since December 2022. I've participated in every challenge, bought every piece of merch, and even won the Transformation Challenge at my studio in 2023. I share it on my social media, go to studios wherever I travel, and in general evangelize the program whenever I can. I've had amazing results and it shows. After a few years of begging, my husband joined. He attended for a month and needed to cancel. He signed a cancel form on 9/1 at the studio ( I was there) without issue. The next day, the SA Sydney called and was nasty, telling Mike that he had to pay regardless and would not be able to use the classes he paid for. I could not believe he had such a bad experience and asked Marilyn Terry, the manager, to call him. Instead of working with him and resolving the issue, she doubled down on what Sydney said, that he had to pay and could not use his classes, and said she would back her staff over customers no matter what. She then disconnected the call without warning. Yesterday I got a text to update my billing info - and I responded with a text that I would do that - and expressed my concerns about how Mike was treated. I'm at work, so I checked my personal email a few hours later...and had an email from Marilyn that my membership was cancelled and that I was not welcome at any Richmond studio. No mention of cause, warning, nothing.... I've attached all of my correspondence so you can see what I said (named in order - 1, 2, 3) - please keep in mind the email was sent AFTER the text I sent - clearly a move meant to penalize me for expressing my opinion. I cannot believe in 2024, a successful, visible business is run by someone who would retaliate against one of their most visible, successful, positive members in this way. You might also want to reach out to other members who have cancelled - many people have had similar interactions with Marilyn.

I've been going to AFF for about 4 years now and I've had mixed feelings about them for the…read morelongest. It all started with the day after I became a member, I had an appointment to get my free health/ body analysis. But when I showed up, the trainer was too busy to do it. So I rescheduled it a few days later and the he never show up. Wtf... At that point, I didn't care about it anymore. Fast forward to 2017 and my locker was broken into at about 10pm. Luckily, I didn't have any money in it, but my car keys were missing. So not only did I have to get my car towed to Midlothian, but then I had to pay $300 for a new fob. There is a sign in the locker room that says not responsible for lost or stolen items. And I understand that, but when I told them what happened, all they did was offer me something from the cafe and issue me a new keychain card. When I talked to the guy at the front desk about my locker, he did say he saw someone rush out with a suspicious long bar, but he didn't get a good look at him. So when I asked about the video camera at the locker room entrance, that was also no help at all. Lastly, when I asked if they could catch the guy if he tried using my old keychain card, they told me there was no way to tell when that particular card gets used. Smh... At that point, I called it quits. The whole situation was just very disappointing... Another annoying thing is that no matter what day or time I go to this gym, even if it's the middle of the summer, most of the ceiling fans are off or on the low setting. Smh... If I want to sweat that bad, I'd prefer to go in the sauna... As I said in my previous reviews, I do like this gym. And if you can get past all the wannabes taking pics of themselves, video chatting, and the million other annoying and inconsiderate things they do that can be pretty distracting during a workout, this place would be pretty awesome. This place has pretty much everything that anyone could ask for in a gym. Yes, the price is a little higher than most other gyms, but you pretty much get what you pay for...

I can overlook the fact there's no space in this sprawling gym for med ball wall slams. That's…read morefine. However I can't really get with a gym who uses their managers to spy on patrons under the guise of working out in their off hours. I film my workouts for form and as I was filming an otherwise anonymous gym goer identified herself by name as Valerie as "one of the managers here" and informed me I couldnt film while other people were on the floor. Reason being some people may not want to be filmed. Fine reasoning although with the signage on the door saying only people 18 and older are allowed in the gym it's crazy to me that this person chose to speak for other grownups. I get it, policies are there and they apply to everyone. Doesn't make it any less ridiculous and that "manager" is unprofessional. First and last time at this location for sure.

The Short Pump instructors are fantastic and they offer a good variety of class times. Studio is…read moreclean and music is motivating. Particularly enjoyed classic and align classes. Casey's AM classes are such a good way to start the day! Particularly enjoyed classes with Casey, Robin, Melissa and Laura. Recommend this studio. Pure Barre is a great low-impact full body workout that gives results.

Unprofessional place of business. I have left multiple messages and never received a call back. I…read moreenjoyed working out but this place has left a very poor taste in my mouth.