I am rating the store poorly because they aren't honest. I went in for a battery replacement was…read moretold it would be $25 and was charged $26. Although this isn't a significant amount, it's still not what they told me it was going to be.

Received a watch for graduation and stopped by the only place I knew from my past, Vintage Time…read more They did not disappoint. I did not get his name, but extremely nice gentlemen in shirt and coat examined my watch and explained the dual screw links and that it would take some time. Instead of making me come back as I was headed to Livermore, he expertly measured my wrist, removed the proper number of links, and had me back on my way in less than 30 minutes. He explained that it was a complicated job and apologized for the delay. He said he made others wait to be sure I had my grad gift ready to wear. It fits EXACTLY the way the manufacturer recommended with slight play. I loved the service. I only needed the watch band adjusted but the customer service this time was as great as it was years and yeats ago when I bought a Swiss Army watch from them. I will never go anywhere else. PS...I had no idea Vintage Faire mall was as nice as it is today. I though covid decimated it and I was glad to be wrong. It was unbelievably nice and a great variety of stores and food options. Don't skip Vintage Time. You can't go wrong with the customer service, attention to detail, and selection.

Returned to Alan's watch repair really friendly and helpful Alan is great.He was fast and…read moreefficient.Really impressive service I highly recommend.I come here for all my clock and watch needs.

Great guy! I called to make an appointment to have my clock…read morerepaired. Alan gave me advice advice over the phone on how to fix it. He could have had me bring it in and charge me, but instead he saved me a trip to Modesto and a few bucks! Old-fashioned customer service that you don't see much anymore. What a wonderful human being.

The people are So friendly, knowledgeable and professional. Will answer all your questions also and…read moretake time with you. A Wonderful experience. E. Daly

Thank you for your wonderful service. I was happy to get my precious ring back today. I missed some…read moredetails that needed repairing. Kim noticed and was on it. I feel safe now with my repairs to wear it. You're a rock star in my book. Thank you all. I love your jewelry family. Kim, Lori, Leisha, Allie and Chad.

I hold this establishment in high regard. They skillfully repaired a rare jeweled iwatch that had…read morebeen previously restricted for me. Despite the band's modest value of less than $20, its emotional worth is priceless, and Tami took great care to preserve it for me. The team took meticulous care to ensure a flawless fit, reflecting their commitment to customer satisfaction. Their jewelry selection is truly exceptional, and I was impressed to discover their in-house jewelry design services. Following account opening, I procured a sterling silver chain link necklace, leveraging excellent credit terms, and I anticipate future transactions.

I had a custom family heirloom 14 karat gold ring made and their work was absolutely stunning and…read morefabulous thank you so much Terry and team, it came out immaculate just overwhelmed by the detail and their customer service is world class they're so kind and courteous to ensure that everything was the way we wanted it I highly recommend if you want custom jewelry made they also have a fantastic shop for things already available thank you so much I appreciate your work God bless

Sandee Curiel was great! Helped us out with a gold chain and a watch. Haley suggest you going in…read moreand seeing her for your Jewelry needs..

Connor super amazing service! Helped take care of me with no issues! Super friendly environment and…read morerecommend to anyone for cleaning, size fitting and any other purchases!

I needed a delicate ring bracelet resized and they were so helpful in making sure the resizing was…read moreperfectly completed. The staff is super friendly and helpful and they completed the resizing within just a few days. They took an expensive piece of jewelry I was previously unable to wear, wearable! I can't wait to wear it. I also brought in a ring to be resized but they were honest in telling me that I was better off sending it back to the jeweler who created the ring (pictured) because the setting was loose and they did not want to risk breaking the stone when resizing because the band was so thin. They took pictures and my measured my true ring size for me to provide to my jeweler in NY all for free and just to be helpful. I will definitely go to them for all my jewelry needs.

I had to get my bracelet resized and they were fantastic. The lady who helped me was wonderful…read more They seem to care alot about jewelry.

We brought our 3 y-o daughter here, by referral, to get her ears pierced. It's a clean mom and pop…read morejewelry spot. The wife came to prep my daughter's ears and have us choose a pair (they had the typical hypo-allergenic earrings nothing special). The husband did the piercing everyone had freshly sanitized hands, no gloves which I didn't mind. He came and pierced her ears and he was kind and gentle. My daughter didn't make a single sound! She was excited to have earrings and I gave her a little pep talk on what to expect. It was amazing and under $25 which blew my mind, $7 for piercing solution to keep clean for the healing process. Highly recommend!!!!

Recently my husband wanted to have my engagement/wedding ring reset in a new setting. Upon advice…read morefrom our daughter, we went to Universal Jewelers and we couldn't be more pleased with the entire experience! Not only is the finished ring beautiful, but the help and advice of Efrén, the owner, during the process was invaluable. I wouldn't hesitate to refer others to them for any jewelry needs!

Thank you Pius for your above and beyond customer service. It's so nice to see that people still…read morehave some respect, care, compassion. I brought in a necklace to have repaired fully intended on having to leave it, not only did I not have to leave it they had the time to immediately repair it. Thank you again. Your service was outstanding. Janet

im not usually one to do this. write bad reviews and all. i like to believe that people will be…read morereasonable. that they will be understanding. two odd weeks ago, i had decidedly chosen to get my rings sized. i was only wearing 1 at the time, since many were too big, or misshapen and needed fixing. i had put it off for a long time but now felt like a good time. i picked yonans bc along w the one i was wearing and the misshapen ring, both had been purchased from there, years back, by my mother. ik i was asking a lot, or rather that the amount of work that i was asking was, a lot (considering the other three rings that were being tweaked and sized). all of this is to say i had the smallest frame of reference in time to discover that the rings did not fit well when getting them returned to me. they were done so fast, i worked all week and couldn't make it myself during their business hours and had a friend pick up the order for me. like i said, the time between having them back, and two falling off, was razor thin. i had no time or rather did not possess the opportunity to return them for proper fitting--they were already gone, missing forever, within a day of having them back. i wouldn't trust these people with your jewelry; it's not in their skill set. this was mainly a basic job about sizing that they got so wrong the first time. they also refused to listen to me, lacked empathy, and wouldn't not take responsibility. i owned that ring for over 10 years and it came with me on birthdays and an international trip my passed gpa took me to, it was with me through college and graduation, through barely getting by to starting my career. i immensely loved that ring. that pretty, inexpensive, black hills gold one that my mother once bought me in 2014 for my golden birthday. rip, it meant everything to wear it.