As we walked inside the first impressions were not great because the smell of coffee filled my…read morenose, and as a diabetic this was annoying knowing I could not have that sugar. When we got to our room, 302 it seemed cozy but it was very dirty and unkept, we found a used popcorn bag in the microwave and a bunch of crumbs on the ground. The showers made weird noises and the water pressure was not the best, also there was a hair in the shower it was impossible that It was mine because I am bald. I decided to sleep and the bed was comfortable but the pillows had blood on the them and were not very nice to rest my head. The other guests were rude and have the biggest side eyes and were nosey. Ted s. Will not be at your establishment ever again.

Very friendly and welcoming staff. Clean rooms with comfortable beds and pillows. Great coffee…read moreavailable all day. Breakfast had different but similar options each day. The biscuits and gravy was pretty good. The grandkids were able to enjoy the pool.

They were so professional & nice- my daughter called several months before her New Year's Eve…read morewedding & requested rooms be blocked off for wedding guests- the person- was so helpful- other places were NOT helpful or kind- & -said they did not allow room blocks- so she even included your information on her wedding page information & we filled those rooms & a few extra! *VERY CLEAN--- like impressively clean!!! *ALL STAFF WE MET WERE NICE- KIND & HELPFUL!!! Very exceptional- thx for all you did! *Stayed here for a few days -for my daughter's wedding events at venue in Murray. *Check in was quick & easy! *Breakfast was very nice & a variety of hot & cold foods! Multiple juice/ drink options as well! ((( IMO- this would be a great family vacation stay option too! ))) *only gripe was we had trouble with the TV & a few lights in our room- & -no one could- or -would come look at it. (I felt like it was probably a flipped breaker since it was everything on the 1-wall of our room). It was late- & -there were no other rooms available to move us to- the next day the manager wrote me out a card for a free night in the future- since my bill was paid in advance. *My only other complaint- there are no carts to move your luggage & also no elevators. So ask for ground level if steps or carrying your heavier items are a problem. We were on the ground floor- thank the Lord- because we were physically exhausted both days from wedding set up- the rehearsal & then the actual wedding- & -lastly take down of said wedding afterwards. Whew -it was alotta work! *Hotel is on main strip leading into town- so it's close to most anything you might want to eat- it's close to the stadium/ MSU campus as well. It was not far from venue- The Barn at White Oak -where they got married! THANK YOU FOR EVERYTHING!!!

We lost power during a bad storm and decided to ride the rest of the storm out at the Best Western…read more They offered us a discounted rate and were VERY accommodating. We ended up staying 3 nights until our power was restored, and had the pleasure of meeting the wonderful staff. Jessica, Tammy, Ron, Nicole and Talissa were amazing. A true "shelter from the storm".

Nice clean Holiday inn. Friendly staff and always a good free breakfast. Close to the downtown…read morearea. Plenty of places to eat

Home away from home for over 5 years. Great people, excellent staff all the way around from…read morebreakfast personnel to the cleaning staff, front desk always friendly and helpful. I wouldn't stay anywhere else if close to the Paducah/ Murray area!

After a long day of travel, my family and I pulled into the Springhill Suites by Marriott parking…read morelot exhausted and ready to relax. Fortunately, we were quickly checked-in by a gentleman (I was so fatigued that I forgot to obtain his name) at the customer service desk. The gentleman provided us all with our keys (my parent's and sister had one room, while my wife and I had another) and a detailed rundown of the hotel's amenities (i.e., gym, indoor swimming pool, complimentary buffet-style breakfast, mini-market, and bar). Desiring to wind down and enjoy an adult beverage (or two), my wife and I headed down to the bar. The bar area is very comfortable and has a plenty of seating options. We were warmly greeted by a bartender named Megan who immediately inquired about our drinks of choice. For the first round we opted for vodka tonics and margaritas for the second round. Megan was so kind to hand us a remote to one of the televisions so that we could tune it to a station of our desire (at the time we were the only individuals at the bar). Megans drinks were absolutely delicious (especially her margarita) and she even provided us with popcorn to soak up the alcohol. After a much needed night of quality sleep (I forgot to mention that the rooms are very spacious and clean), my wife and I headed downstairs to grab some breakfast. That particular morning they had the following food & drink options: scrambled eggs, breakfast potatoes (complete with peppers and onions), a wide range of cereal, muffins, bagels, yogurt, juice, coffee, and tea. After enjoying the surprisingly good breakfast (hotel free breakfast can be hit or miss), we made our way to the gym. The gym had an exercise bike, treadmill, elliptical, and dumbbells up to 50 pounds...plenty of equipment to get in a good workout. We enjoyed our three day and two nights stay at the Springhill Suites by Marriott, I have bookmarked this hotel for future stays whenever I'm in town visiting my family in Murray!

Beware of predatory cancellation policies on Marriott's promotional rates!…read moreI booked a three-night stay at the Murray Hotel months in advance using the Senior Citizen rate for my elderly mother. Tragically, my mother suffered a severe fall requiring emergency hip surgery, making our trip impossible. Even though I cancelled a full three weeks in advance, Marriott charged us for the entire stay--hundreds of dollars. They claimed this specific rate was tied to a ridiculous 30-day cancellation window. Here is why this feels completely deceptive: Shifting Rules: Looking at their website right now, that same Senior Citizen rate is listed as "cancel the night before." Zero Transparency: The online cancellation system gave me no warning or notice that I was about to be charged the full amount. Absurd Demands: A 30-day cancellation requirement for a standard July booking is unheard of in the hotel industry. I reached out directly to both Murray Hotel management and Marriott Corporate. Neither offered a shred of empathy or flexibility for an unexpected medical emergency. Their response was essentially: "Too bad, we're keeping your money." Shame on Marriott for hiding behind fine print to profit off a family medical crisis. Think twice before booking their promotional rates!

The lobby and staircases smell like cat pee . And breakfast…read moreis subpar at best ..................................................................................................................................................

no real continental breakfast. only waffles mix, maybe juice. no sausage or bacon…read more Could not take breakfast to room. Refrigerator not defrosted. Don't change beds daily nor room cleaned. Rooms were smelly and musty , dirty looking. no vending machines. no communication about snacks or drinks that were available to buy.

We love Harrah's properties. We made a stop on our way back to Georgia. Used their rewards program…read moreto get a room for the night. Said sold out. 6/29. We pull up to the casino, it's empty. Walked to the counter, was told they were doing maintenance. There was a Baymont hotel next door. Pretty little casino. Staff members were dreary and unfriendly. The energy was very low. Dropped a lot of money,

Just passing through and wanted to stay here. We were told they're sold out. Parking lot was empty…read more Turns out they are doing maintenance on rooms so they didn't have many. We stayed at Baymont. New owner was redoing the rooms there as well, but gave us a new room at a good rate. Casino was very quiet. Didn't see anyone win while we were. Lots of staff just hanging out visiting with each other. Never saw someone offering drinks. Didn't seem particularly friendly. High point was the daiquiri bartender made me. Very little alcohol, but was refreshing. Also, older lady at rewards desk was nicest person we encountered during visit. We probably wouldn't return.

Be careful! Arrived back to my room from work around 11pm and 3 sheriffs were searching the…read moreproperty for unknown reasons. I'm not sure if it's anything related to ICE. However, I believe they were searching rooms and I came back to a broken perfume bottle. The hotel staff tried to gaslight me. Again, be careful of staying here. SMH!

Cleaner than I expected with new finishes in the room. However, the shower never got above warm…read more THERE WAS NO HOT WATER! Also, the walls were paper thin as we could hear intelligible speech (not screaming mind you) through the walls on both sides. Other than that...it was below average.

During our time in Paris, Tennessee, we stayed at the Hampton Inn. While we were charged extra for…read morea room we didn't cancel within the 24-hour window, the rest of our experience was excellent. Upon arrival, we were greeted by Lynn, who provided exceptional customer service. She was friendly, compassionate, and went above and beyond to take care of our family. Given that Paris is a small town with limited hotel options, finding one with such great service was a pleasant surprise. We will definitely stay there again in the future!

Great staff and very clean hotel. Short drive to several really good restaurants also.read more

Extremely clean, everyone was kind and great breakfast! Had to make a quick overnight stop and…read morebed/room very comfortable too.

The Hiltons have forgotten about their W. Kentucky…read moreproperties and it shows in the run down buildings, equipment and furniture. I suggest they find a way to share the wealth. The employees do a fantastic job making the most of what they have. They deserve more..