Gerry from Paraco is responsive, and totally knows his craft. He took the time to explain what the…read morerepair entailed and made sure to check in with the delivery department to coordinate filling the tank. Very courteous and professional -

Local service technician is customer oriented and knowledgeable. The office is a nightmare. Took…read moreseveral weeks to schedule an appointment and a month so far for an estimate and they still haven't gotten around to it. They say they'll call back and never do. The office says one thing, the technician another. No managers available to problem solve.

run away. Poor service. High prices. Anthony who is branch manager in waterbury is rude and…read morecondescending to women. He was a jerk to my wife who simply called for service after our HVAC repair we were told the propane pressure was fluctuating and needed to be repaired. We have had a service contract for a decade.

I had the most horrible customer service review with Hocon today. I called to discuss the $3…read moreincrease in my price from Jan to now (Oct) and instead of receiving an explanation I was made to feel as though I had done something wrong just for asking. She was very dismissive even after I explained to her that my questions were reflective of me not knowing much about Propane. When I asked to speak to the manager I received even more attitude. I have never been so disappointed.

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

Great service and good rates. Guys are very responsive and can help with anything hear related. I…read moreuse them for oil for my home and also used them to install a brand new furnace in my house

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

I can't not say enough good things about FJB Oil! I am a newer customer to them and have been…read moretreated with the utmost respect and service. They fixed a part for me on my boiler, explained it all and finished the same day I called . Oil delivery has been the same day I ordered--Very pleased and will continue to be a customer.

Extremely unprofessional Do NOT Use…read moreI ordered them through cheapheatingoil They texted if I will be home or not I replied back actually have proof FJB never showed up or ever called my cell Company is so damn. Lazy to call instead text lol Home all day never received a call Unprofessional company I called after 8pm and said no one showed up or call me so don't even bother showing up tomorrow order was for today. Never even said we called I reported them to cheapheatingoil them liars said they called me lol LIARS Will NEVER give them a penny of my business ever again

I've used Brooks for oil delivery and service for the past 10 years. They always provide a prompt…read moreresponse, answer any questions I have and gives me a variety of options when it comes to maintenance. I've used other companies briefly and always go back to Brooks. Highly recommended & friendly staff!

We've used Brooks for 3 furnace installs - our home and 2 two family residences we own. They were…read morequick, professional and offered competitive prices. We now use Brooks for our oil needs as well. Very dependable!

Terrible service. Uncompetitive prices. Switched companies and getting prices 50% lower with…read morebetter service and quicker delivery. I wouldn't stay with them.

Six months ago, I bought a house in a new area. I did not know the local vendors and the prior…read moreowner used Suburban Propane. I transferred service to my name and I should have known right way when they sent my proposal in the wrong name that they were sloppy and careless (exactly what I want in a company that delivers explosive products to my home...). They insisted on doing a leak test, even though they had filled the tanks two weeks before I bought the house. They billed me for the service, but the contractor who was on-site says that they never entered the building and that they never did any work. I called multiple times to ask about the bill and they always said that they would call me back - they didn't. They sent me to their collections department and I kept referring back to the Waterbury and Derby offices to no avail. I finally got so tired of the run around that I just paid the $100. Then they started delivering propane and the real trouble started. Our property has three propane tanks on it that were in my proposal and that they had previously filled and serviced. Hell, their name is plastered on a tank that is 20 feet from my front door... I had negotiated a rate for all three tanks. On delivery, they only offered that rate on my two main tanks and a rate that was 25% higher for the largest tank on the property that was near empty. I disputed the charge with the driver (who is very nice and remembers the former owner and the house from many years of service). The driver said to dispute it with the office. I did dispute it and after many cycles of being on hold I was assured that the rate would be adjusted. It was not. They tacked on late fees and, again, sent it to collections within a month of filling the tank. I disputed it again and was told that it would be adjusted and I agreed to pay the adjusted amount. On two subsequent fills, they billed me at the 25% higher rate. Each time I disputed and they told me they would adjust. They didn't. They sent me additional late fees on the balances that I was told would be credited for overbilling at the incorrect rate. Here we are six months and many hours on hold later. I have already switched to another provider who is local and wonderful (I will post a very positive Yelp review for them next). I am still untangling from the nightmare that was dealing with Suburban Propane. I wish I could leave less than one star. Once I get this resolved and the weather gets warmer I will paint over their advertisement on the tanks near my front door. I wouldn't recommend these clowns to my worst enemies.

Great customer service! Very easy to set up a new account and start service on my House closing…read moredate. Their auto fill program is great and gives me peace of mind! Would definitely recommend!

Lots of options in our area. Fast and reliable services. Would recommend but I don't know if they…read moreare accepting new customers

While perhaps not everyone will have a sterling experience every time, I have to say that I am most…read morepleased with each of the service guys who have come out to maintain my furnace, AC and generator. Each were knowledgeable, neat, polite and able to diagnose problems readily and resolve them either right away or as soon as the parts became available. I have used them for the past several years and have no reason at this point to change.

We are part-timers in Torrington, and came up to our house late one night to find no heat and no…read morehot water. David Difederico was there at 8:00 the next morning and saved the day! Kudos Dave!

The service is amazing, and the food is excellent -- homemade, fresh, and outstanding. I am…read morereturning customer. My another (fourth) big celebration is coming. I trust this place. The owner is very polite and professional in his communication with customers. He always meets my requests without pushing his own priorities. The prices are very reasonable, and the atmosphere is cozy, family-oriented, and pleasant. I highly recommend this place for a family or friends dinner, as well as for larger events. Thank you to the Golden Leo team for an excellent job!

Mitchell Fuel service has gone down and has not kept up with the times in technology. I was an auto…read moredelivery customer and was left to run out again this winter while i was away for 10 days and returning to a freezing home. Luckily I turn my water off before leaving for an extended period. When I called to speak with Mitchell they informed me I was called and emailed. Not true. The excuse was that it was a cold and snowy winter which disrupted their schedules. The Mitchell website is basically useless. Their is very little detail and visibility into your account. Also other companies offer remote monitoring devices that they can monitor as well as an app you can follow as well. Mitchell pricing is not the best as well. Look elsewhere for service.