Terrible. I am a Music teacher in a grade school and I buy violins cheap and fix them up so my…read morestudents can learn how to play them. I brought a violin that had the sound post had fallen. Rather than giving it to the luthier and having him put the sound post back, she yammered on and on about how if they did put the sound post back in, it might just fall down again. I also had pegs that were not drilled and asked her if they could drill them. Rather than agreeing to drill them, she went on and on about who knows what. She wrapped up her presentation up by saying "You people buy things on Amazon and expect us..." I have bought things there before like shoulder rests, viola bows and other things. I really expected a better reception than I got. I took the violin to Park Violins down the street. He did both of the repairs and refused to take any money for it. I know that lady has a $35,000 violin because she tells me that every time I was in that store, but that is no reason to be condescending to a customer.

I've been doing business with GC ever since they opened. Andrew Welch is the ONLY one I deal with…read more This is not a cut on anyone of the others, but Andrew has Never let me down And his customer service is top shelf. Period!

School of Rock has been a fantastic place for my kids to learn music. All of the instructors are…read moresupportive, enthusiastic, and great with kids with a variety of educational needs and challenges. The program has exposed my kids to a variety of music they might never have listened to otherwise and helped them learn about the history and foundations of rock, jazz, metal, and pop. I think the focus on performance has helped to keep them from plateauing and given them something concrete to work toward. They're also able to work on personal projects and goals with instructors. Eric, Cyndi, Brandy, and Kyle are very warm and welcoming. I've talked the most to Eric and Cyndi--you can tell they really care about the families of School of Rock. They've also been very understanding of the fact that our family had a really rough winter/spring and sometimes practice fell by the wayside. Mathieu has been an absolute inspiration to my daughter. He's helped her lean into her strengths while nudging her into improving her weaknesses. Ian has the patience and good humor of a saint because my son is not an easy kid to teach. Somehow Ian has figured out a good approach that has encouraged my son to try difficult things without the kind of pressure that makes him dig in his heels. Every performance director they've had has been super encouraging, even when the going gets tough. Johnny, their most recent director, was just the nicest guy even when the kids were struggling. I'm really glad we gave School of Rock a try. It's been a meaningful and positive addition to our lives and I'm grateful for the kids' experiences there.

I couldn't be happier with the service and staff. My student can read music, play music and perform…read moremusic. If your child is dedicated to music, this is the place for them, because they are dedicated to their students. Staff is fun, intelligent, kind and nurturing. The other kids are very accepting of each other. They're all friends. Super enthusiastic and proud to be a part of this community. The music is so much fun and their shows are phenomenal. So much better than a little recital here or there.

Guitar Center in Arlington Heights is my go-to music store. I bought my ovation there with a very…read moredeep discount (it was on sale) and they even help me get an ovation guitar case but this is years ago. Today, my husband brought me there and surprise me with an Air turn duo blue tooth to help me with the lyrics scrolling when I am using the Ultimate Guitar tab app. They were very helpful and friendly! Go there, they almost always have everything you need!

I've been dealing with guitar shops, rentals, and lessons for over 30 years. I've never seen such…read morepoor customer service.. Zoe lack of, from any store. I called the Arlington Heights GC today to talk to a. Guitar tech about brining in 2 guitars. I tried for 30-40min to get someone on the line, it just rang. I eventually called the main sales floor, and the guy answers, "hello guitar center" very cold. No "high this is Steve, Arlington heights guitar center, how can I help you".... Like most business would answer the phone. It felt like I was I inconveniencing him. I voiced my displeasure of not being able to reach anyone. He said," oh yeah.. one guy called in sick and the other has the day off". Why would their phones not be forwarded to the front so the main desk or floor could answer to inform customers so we don't waste our time? I asked if anyone would be in tomorrow (knowing one guy was sick)... he's like oh I don't know their schedules. Just try calling tomorrow. Completely unhelpful or uninformed staff. If I calm the gym, they can tell me when lifeguards are at the pool during hours etc. very poor service. Avoid this place. It's crazy how bad it's gotten. I'm not the only reviewer about this location and lack of service or customer service etiquette,

Craig Elliott has been tuning our piano and working with our kids for years! he's good humored,…read morepatient, super skilled and just a pleasure to have in our home. i would recommend.

We had a very bad experience with Craig Elliott at A&A Music Academy in Hanover Park, IL. After…read moreteaching my child the Ukelele for two months, Mr. Elliott, the music instructor, decided that teaching this instrument to young children was outside of his expertise as a music teacher and thus canceled the rest of our classes for the month, which by the way, had been paid in advance. In addition, there was an incident where he grabbed and yanked my six year old child to try to keep the child from standing up from the child's chair (this we learned later!). The list of incidents goes on. To top things off, during the last class that Craig taught my child, Craig seemed to be be sick and coughing with a cold. As a result. my child contracted RSV after this last lesson with Mr. Ellilott. These are just a few examples of our experience with Craig's lack of professional acumen as a music teacher. First, children should not be grabbed or yanked under any circumstances. Second, it is very unprofessional to not have completed his commitment of teaching after having been paid for the classes in advance. Thirdly, one should not have close contact with anyone while sick! At the very least, Mr. Elliott could have informed us and/or wore a mask to prevent spread of disease. Unfortunately, sharing our story here will not keep you all from experiencing the same at this school with Mr. Elliott. However, if we can save one person from experiencing abuse in the way of poor professionalism that we have experienced, then sharing our bad experience with Mr. Craig Elliott is worthwhile.

I have been taking my daughter here for over two months now and, I am so happy that we choose Back…read moreBeat for our guitar lessons. I cannot say enough great words about how awesome this place is for lessons. Good location, instructor Steve has been great, flexible scheduling and prices are very reasonable just a very good all around experience. I highly recommend Back Beat lessons & gear you will be very happy with choosing them for your musical needs. I'm here right now with my daughter as I am typing this out. :)

From the owner: We specialize in guitar and bass instruction for all ages and skill levels. We carry strings,…read moreinstruction books, used guitars and amps, pedals and other accessories. We also preform basic repairs and setups for guitars and basses. Check us out!

My Son loved taking drum classes here with Mr. Lucas he had a wonderful experience with these drum…read moreclasses! Lucas is genuinely passionate about teaching he is patient, knowledgeable, and makes learning enjoyable even though my son was a beginner .The lessons are well-structured, easy to follow, and focus on building a strong foundation while keeping the sessions fun and engaging. I highly recommend these classes to anyone looking to learn drums in a supportive and encouraging environment.

Our sons have loved taking drum and guitar lessons here! Chris and Adam are knowledgeable,…read morepatient, and make each lesson a great experience.