They let me play a cello! Which was very cool. One thing ,…read moreas a lyricist (my instrument is words so I make word music for the instrumentalists)... they ought to have some anthology on poetry or learning scansion books - it would make lyric writers better to study this

I recently moved to Tucson and was apprehensive about embracing another flute repair person, as I…read morehad totally trusted my previous technician in another state. I had considered sending my flute through the mail to Spencer, who had worked on it in the past, but I wasn't sure I wanted to pay the extra $200 for shipping and insurance. Eli, who answered my questions over the phone, was kind and helpful and told me that the Instrumental Music Center performs free assessments. So, I drove the 50 minutes to meet Amber, another kind and helpful employee, and James Gunn, the flute technician. James listened to my concerns and went above and beyond explaining pads, oiling, adjusting, time frame, cost, etc. to me. I am grateful I met James and now feel safe having him work on my flute, as not only is he skilled but also sensitive to my feelings. I was emotional as I left, filled with gratitude.

I recently had a great experience at Guitar Center in Marana, AZ. I ordered a used guitar from…read moreanother store. When it arrived, it wasn't as expected. Johnny, who I believe is the manager (not sure), suggested I make use of their return policy. I could take it home and make sure of my decision. When I decided to return it, he spent a lot of time with me choosing another guitar, walking me through each step. I then had their guitar tech (Gunner) set it up for me. He did a great job. I'm am more than pleased with Guitar Center and will certainly return their for future purchases. I am a semi-retired professional with 36 years of performance history.

Staff is pretty solid here, especially the luthier. Very personable and spent some time offering…read moreup info and help which was appreciated since I am new to playing the particular instrument I brought in. In general if the staff isn't busy you'll usually have someone greet you and offer help. It's nice to have a physical store that you can go to try out equipment, get repairs, ask questions and purchase products.

Great, proper local music store! If they don't have it, you probably didn't need it anyway…read more Great selection of new and used guitars, basses, amps, effects, drums, etc. Friendly staff, never felt rushed of pressured. Picked up a "previously enjoyed" pedalboard at a price I couldn't pass up . I will definitely be going back!

overcharge me on guitar setup i referred my b neighbor they…read morecharged him $80 my set up they want to charge me over $300

I was recently given a guitar to start learning on, the most obvious issue being that it's missing…read moresome strings. I figured I would take it to a local business to have it it re-strung and looked over. I waited all week to go at a time outside of my work hours because their hours are very limited. I walked in holding the guitar and the first thing that was said to me when I walked in was "we're not doing anymore repairs today". The gentleman then asked me what was wrong with it and I explained that I didn't know what and wanted it looked at. He offered to write up a value on it to let me know how much it could be worth, and I explained to him that my intention was to play this guitar and that would really only be helpful to know to compare to the cost of repair. He did show me a few guitars they had in house at what seemed like a decent price. But instructed me to come back when the repairman was in, which could be anytime because even though he had hours, he is a gig worker and sometimes has to leave. It largely felt like he was more interested in selling me something versus addressing the concerns I currently had. Can't blame him in this economy, I suppose. He was kind and it is a cool shop, just didn't seem like it was what I needed based on my situation. This place has a very small town, small store feel - if you're looking for a wide variety of instruments and/or consistent hours, this might not be the right choice for you either.

Great place to find out what is happening musically in town and buy tickets to shows.read more

I took two acoustic guitars in to have new strings put on and also see what is new in the store…read more Mike stated new strings had come out from a particular popular brand name that contained a coating of some kind that not only limited your fingertips from being cut, but it also extends the life of the strings. I couldnt wait to try it out. When i got home, i played for about and hour and the difference with the new type of strings was incredible. Mike was extremely helpful and put the new strings on within an hour. I have always had great service from Chicago Music Store and will continue to go there for all my music needs. Thank you !!!

I find myself in possession of a BEAUTIFUL mandolin. Yes, I know, but there you have it. I wanted…read moreit to be with someone who would love it and make beautiful music for their muse. So I went to the Chicago Music Store, Tucson's go to for all things music. It is a BEAUTIFUL PLACE that caters to all things music, instruments, tools amps, just a breath taking array of musical instruments to create magic. Almost inspired me to hang on to aforementioned mandolin. But I sold it to them so that it would end up in the proper set of hands. While there I chatted with the owner and his assistants who were friendly, extremely knowledgeable and clearly in tune with musicians. They will find it a good home. I browsed, and was amazed at their inventory! If you are looking for ANYTHING in the music oeuvre this should be your first stop. Smack downtown on 6th Ave. Hurry in and feed your soul.

I am a beginner violinist and went to SW on a recommendation. Rafael was so kind and helpful. He…read moreset me up with a proper chin and shoulder rest. I plan on going back for any of my future violin needs and hopefully I'll be get better and be able to purchase a nice violin from them. I tried one and it was beautiful!

One of the few shops I could find in the USA that stock hard-to-find strings... I ordered a…read morePirastro Chorda (unwound gut string for viola, but I am using for a hurdy-gurdy)... it was competitively priced relative to other online shops (mostly European ones), and arrived quickly and in good shape.

Loren is patient, experienced and very thorough. Helped me immensely getting oriented to playing.read more

Loren is a fantastic teacher, I'm 70 and learning bass guitar and he has the patience and…read moreknowledge to keep me interested. Loren teaches to the students level with just enough music theory to make it interesting and applicable to what you're trying to learn but not so much as to overwhelm you. He's great for kids and adults and he has tons of professional experience. This guy is really good.

Great music shop! They have an impressive variety of good gear in a relatively small footprint. The…read morestaff was super helpful and friendly. They let me peruse and noodle about, and in the end I found a guitar that I loved. They took good care to show me the features on this particular Martin, the electronics, the neck adjustments, etc... I felt genuinely appreciated shopping there. Will be back again!

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

Ive wanted a Specific Guitar for... well most of my life (I'm 55)…read more Never in my life have I been treated so honest and fairly in a transaction over $3000.00. Dalton, Chris and Bailey were by far the most talented and knowledgeable trio I've ever met in a retail setting. I was greeted In a warm, friendly and professional manner. I knew what I wanted and still had a few questions. it wasn't the answers that I got but the way the answers were given. I really felt important and that my concerns were addressed. they found the perfect for me Gibson J 45 Standard. I received more then expected for the trade of another High End Guitar. Dalton made sure I was truly satisfied and he insisted the guitar be delivered to the store so he and Chris could inspect it prior too me picking it up and assured me that I wouldn't leave the store until I was beyond satisfied with my purchase or if I might change my mind for a different model. I'm really looking forward to getting my guitar and can't wait too see the three of them too thank them again. this should be the store you choose if you're in the greater Tucson are. the Sales and Service provided will set the bar of your Customer experience to a whole new level. Thanks again Fellas!!!! you made a Grumpy, Old Dude into a Happy, Life Long Customer of your Exceptional Store!!!

From the owner: Guitar Center is the largest retailer of musical gear in the world. More than any single company,…read morewe're inspiring millions of individual musical dreams, journeys and success stories, large and small. In short, we empower our customers in ways no one else can. With our unrivaled hands-on store experience, unique consultative expertise and matchless commitment to making gear easy to buy, we are bringing more music to the planet. We offer a variety of special services, including lessons, musical instrument repair, professional musician services, and musical instrument rentals, designed to help musicians achieve that indescribable feeling that comes from making music. At Guitar Center, we don't just sell guitars or drums or keyboards. We sell something far more important. We sell the unexplainable feeling of sheer joy that comes from playing music. Or, simply put, at Guitar Center, all we sell is the Greatest Feeling on Earth.