chuck may be the greatest employee I ever met he was super helpful and nice about everything he was…read morealso able to he 2 customers at a time and he is absolutely amazing

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

Just had a very good experience with my Marshall amp repair. Took it in for a clean and tube…read morereplacement which was very detailed. Suddenly...no sound at all. The store sent it over to their amp guru for further troubleshooting. Turned it around sooner than I was expecting, since it was so weird. Super job ! Turned out to be a silly (but important) slide switch for speaker impedance selection. The signal could not get to the speakers. Replaced it and called me that it was ready. Magnificent !! Thanks to Mark's entire team. I am so, so happy !

Knowledgeable and personable good selection. A couple good deed yields to be found also.read more

The employees are super friendly. I would give them five stars for that alone. Unfortunately their…read moreguitar selection is super limited, and many of them are off-brands I've never heard of. It is a super small shop, and has great reviews for their guitar set up services. If you have limited shop space I would focus on having a selection of good quality instruments though. It is the only music shop in Casa Grande however so there aren't any alternatives to go to.

My daughter received a used guitar for Christmas, so we brought it to Jacob's Music for a cleaning,…read morerestringing, and general tune-up. This was our first experience with the shop since the new owners took over. After waiting nearly a month for the work to be completed, I was honestly a bit disappointed with the result. The strings were replaced, but the guitar itself didn't appear to have been cleaned before the new strings were installed. It was still fairly dusty, which made it seem like very little had been done beyond the restringing. Between the long wait time, the cost of the service (which felt high for the work performed), and what appeared to be unfinished or incomplete work, I left feeling underwhelmed. That said, the woman who helped us when we dropped the guitar off was excellent. She was very kind, professional, and took the time to answer all of my questions. She also explained the work that would be done, which may be why I expected a bit more attention to detail when we picked it up. Overall, it wasn't a terrible experience, but based on the wait time, pricing, and results, I'm not sure whether I would return in the future.

What a treasure John, Kathy and Robbie are to Cochise County!…read more Salt of the earth Americans who feel like family whenever I either need their professional and expeditious expertise or just drop in to visit and see what friend I haven't met yet is there doing the same. Businesses like John & Kathy's Jacob's Music Shoppe are the weave of cloth that makes living in Sierra Vista the pleasure it is. The Go-to place for all things music. If you or your children are not playing a musical instrument already I heartily encourage you to reap the many blessings of doing so now. "Music is healing!" -Andre Rieu. And Jacob's is it's pharmacy.

I was recently given a guitar to start learning on, the most obvious issue being that it's missing…read moresome strings. I figured I would take it to a local business to have it it re-strung and looked over. I waited all week to go at a time outside of my work hours because their hours are very limited. I walked in holding the guitar and the first thing that was said to me when I walked in was "we're not doing anymore repairs today". The gentleman then asked me what was wrong with it and I explained that I didn't know what and wanted it looked at. He offered to write up a value on it to let me know how much it could be worth, and I explained to him that my intention was to play this guitar and that would really only be helpful to know to compare to the cost of repair. He did show me a few guitars they had in house at what seemed like a decent price. But instructed me to come back when the repairman was in, which could be anytime because even though he had hours, he is a gig worker and sometimes has to leave. It largely felt like he was more interested in selling me something versus addressing the concerns I currently had. Can't blame him in this economy, I suppose. He was kind and it is a cool shop, just didn't seem like it was what I needed based on my situation. This place has a very small town, small store feel - if you're looking for a wide variety of instruments and/or consistent hours, this might not be the right choice for you either.

Great place to find out what is happening musically in town and buy tickets to shows.read more

overcharge me on guitar setup i referred my b neighbor they…read morecharged him $80 my set up they want to charge me over $300

Great, proper local music store! If they don't have it, you probably didn't need it anyway…read more Great selection of new and used guitars, basses, amps, effects, drums, etc. Friendly staff, never felt rushed of pressured. Picked up a "previously enjoyed" pedalboard at a price I couldn't pass up . I will definitely be going back!