I usually have a good experience at this Guitar Center, but today left me in some doubt about their…read moreability to do business fairly. I came in to buy 2 D'Addario Humidipaks Maintain. They had a hard time finding them, but 9 were supposed to be in stock. Finally found 7, of which 5 had severely crushed boxes. Still full price! Should be marked down because of condition. I also wanted one set of NYXL 1046 electric guitar strings. Full price is $12.99 but the web site for Guitar Center listed them as on sale for $9.99. I asked the sales rep behind the check-out if they were on sale. When he said no, I told him the price on the store's web site. He checked it and I was correct. But he had to get the manager to verify and change the price. I told him that the advertised price was what he was obligated to charge. There were no restrictions at all listed. After he stepped away, another rep told me that only the Balanced Tension were on sale, and oops, they are out. He tried selling me up, but they were out of the Balanced Tension too. Finally the first rep came back and said that I was correct and the price for any NYXL strings was $9.99. He insisted on using his phone to ring this up and that was where the problem happened. So after he arrived at the total, I verified the price.."two Humidipaks for $25.99 each and one set of NYXL strings for $9.99?" He confirmed with, "That's right". On the way home I checked my receipt, and I saw that he charged me $11.99 for the strings plus tax. Too little for me to go back and get my money, but enough to really seriously aggravate me. My advice, check your receipt before leaving the store. And for this particular crew in the store today (12/11/2025) , take a class on customer service!!!

I spent several hours in their acoustic guitar room, on several days, before finally choosing my…read morefirst guitar. She's beautiful. The staff here were super patient and taught me how to tune. It's a really relaxed environment. Highly recommended.

The store is closing, but the lessons will continue! This is the sign that someone really loves…read moremusic. Once the retail store closes, you'll have to fight your way in through the Karate studio next door Enter the dragon style to get to the practice studio, but that will only give more motivation. Just kidding about the fighting part, but the people at Jackson really do love music.

Don't do business with them! The lady there sold me a showcase then sold it to someone else.read more

I started playing my viola again after 20 years. The bow was in sad shape, so I brought it in for…read morethem to take a look at. They were able to rehair it for me, but it had a hard time keeping the hair. It is the original bow from when my mom initially bought the instrument in the 1960s, and is just plain worn out. My dad came to visit a few years ago and we went in together to purchase a new one. The selection was very good. They allowed me to try them out with my viola, to find the one that sounded the best. There was no pressure, they simply showed us where they were and stepped out of the room. I have been very pleased with the bow ever since. Two years ago, my viola started to crack. Some of the seams were coming apart. I took it in and they looked at it, and determined it was too complex for them to repair. They did, however, give me the contact information for a luthier in Greensboro that was able to complete the repairs. I'm glad they were able to recognize that it was beyond their skill set, rather than attempting a repair and possibly destroying my instrument.

The staff are always knowledgeable, helpful, and friendly. They have handled trumpet repairs and…read morecleanings for me. I have purchased an intermediate and a professional trumpet, as well as mutes and stands there and am quite happy with all. They allowed me to spend enough time with the horns to feel comfortable with my selections. John

about 6 years ago, I lost my business and almost everything I had except my1925 stretch A ,…read moreSteinway piano, completely reworked. Chris Fulk, offered me 5000 so that i could continue to survive. He sold the piano for 21 K, I believe and never offered me a cent more even when i begged him for 2 thousand more. I hope my piano went to someone who loves it as i did and i hope Chris Fulk goes to hell, Karma's a bitch , Chris Nancy

Piedmont Music Center doesn't pay its vendors. Chris Fulk is a crook. After receiving and selling…read moremy piano - he never paid me for it. Don't do business with this place.

I shop The Music Stop for all my guitar needs. Great guys, great service and a super selection. Ken…read moreand Terry do a fantastic setup on my instruments. Highly recommend this music store.

Great service, wonderful people. This was my first time at Yesterday's Music. I wouldn't go…read moreanywhere else in the future.

We needed a place to rehearse and record some original songs. Ms. Cathy and her husband opened…read moretheir doors to us. The professionalism was excellent. The mom and pop shop feel was definitely evident and appreciated. Thanks Yesterday's Music!

Walked in just to check out what they had, walked out with some unique items - nothing expensive,…read moreno new to me instruments, just some unique music related items I've never seen anywhere else. My bride made sure to not let me get too close to the guitars, basses and other stringed instruments for fear that I might actually take one down, play it and decide it needed to come home with me. The gentleman at the cash register was personable, talkative and put us (the customer in the store ready to pay for items) before people calling on the phone. He went so far as to take an item out of a damaged box for us, allowed us to inspect the item and then put it in an undamaged box. If I visit Mt Airy again, I'm sure I'll swing by here just to see what's new.

Recently purchased a used mandolin online. Couldn't be more pleased. Nice instrument at a…read morecompetitive price with perfect customer service. I'll be back!

I purchased a very nice Gibson Les Paul for my husband through their online shop and had it shipped…read moreall the way from North Carolina to the West Coast. Communication was outstanding, the packaging job was very top notch and professional and he even got a shop t-shirt and I got a thank you card for the purchase, which really impressed me. Everything about this shop represents the utmost in professionalism and going above and beyond. He loves it and I got a GREAT deal. This is how music shops used to do business. These guys are outstanding and I am very impressed.