Trey, one of the owners and managers was so helpful. Very knowledgeable and let me decide if and…read morewhat to buy. So pleased we chose Mitchell's and found Trey. Delivery was as and when we needed it and was faultless. Service is second to none. I did my homework on product and price and this was a very fair deal. Wouldn't go back and change a thing. Thanks.

I don't have any nice things to say about Mitchell's Piano Gallery besides the fact that they have…read moreplenty of parking. First off, that "Piano Clearance" sign has been up for months so take its message with a grain of salt. Secondly, the salesman here was dismissive, and had quite the air of pretension in the way he talked to me, which was probably because I am fairly young and did not come wearing a suit. Thirdly, I found his attitude even odder because Mitchell's Piano Gallery is NOT a high-end piano place with their focus being cheap overseas imports like Kawaii, Yamaha, Baldwin and Roland. I would save my time and go to Piedmont Music Center on Broad St who not only sells everything that's sold here (plus high end pianos like Steinways and Bosendorfers), but does so with a friendly attitude.

I usually have a good experience at this Guitar Center, but today left me in some doubt about their…read moreability to do business fairly. I came in to buy 2 D'Addario Humidipaks Maintain. They had a hard time finding them, but 9 were supposed to be in stock. Finally found 7, of which 5 had severely crushed boxes. Still full price! Should be marked down because of condition. I also wanted one set of NYXL 1046 electric guitar strings. Full price is $12.99 but the web site for Guitar Center listed them as on sale for $9.99. I asked the sales rep behind the check-out if they were on sale. When he said no, I told him the price on the store's web site. He checked it and I was correct. But he had to get the manager to verify and change the price. I told him that the advertised price was what he was obligated to charge. There were no restrictions at all listed. After he stepped away, another rep told me that only the Balanced Tension were on sale, and oops, they are out. He tried selling me up, but they were out of the Balanced Tension too. Finally the first rep came back and said that I was correct and the price for any NYXL strings was $9.99. He insisted on using his phone to ring this up and that was where the problem happened. So after he arrived at the total, I verified the price.."two Humidipaks for $25.99 each and one set of NYXL strings for $9.99?" He confirmed with, "That's right". On the way home I checked my receipt, and I saw that he charged me $11.99 for the strings plus tax. Too little for me to go back and get my money, but enough to really seriously aggravate me. My advice, check your receipt before leaving the store. And for this particular crew in the store today (12/11/2025) , take a class on customer service!!!

I spent several hours in their acoustic guitar room, on several days, before finally choosing my…read morefirst guitar. She's beautiful. The staff here were super patient and taught me how to tune. It's a really relaxed environment. Highly recommended.

My daughter owns two violins, one of which Mr. Chandler handmade. Her "preferred violin" is the…read moreDavid Chandler violin because of the rich tone and beautiful sound quality! This speaks to his craftsmanship and detail. In a blind trial we did at home with six voters, the violin David Chandler made had best sound quality. The test included five violins, varying greatly in price, that we brought home on trial. Mr. Chandler was professional and eager to provide great customer service. I highly recommend his work. S. Epley, Morganton, NC

I have finally found a luthier that knows how to get the best possible tone out of an instrument…read more I have taken 2 violins in for repair and both now sound so much better than I thought was even possible. David Chandler not only makes beautiful violins, he takes great care into making sure that the tone and playability are superb. I have taken my instruments other places only to get them back without being truly fixed, or even worse than before. Finally no more wasting money on bad repairs and no more fighting my instrument!

My son's saxophone was no longer working and needed to be repaired ASAP. After taking it to two…read morerepair shops and not getting the result, we were looking for we found B&F repairs on Google. I called and took the instrument. I was prepared to leave it there for a few days but she fixed it right there! I asked her how much and she nothing!

I am so happy to have found this little gem of instrument repair services. When my new (for me)…read more20-year-old tenor saxophone was rendered unplayable due to a broken spring they were happy to take it in for repair while I waited, making my 1-hour trek there well worth the effort. My horn now plays better than new. Their professionalism and friendliness are second to none and I highly recommend them for any of your band instrument repairs.

The store is closing, but the lessons will continue! This is the sign that someone really loves…read moremusic. Once the retail store closes, you'll have to fight your way in through the Karate studio next door Enter the dragon style to get to the practice studio, but that will only give more motivation. Just kidding about the fighting part, but the people at Jackson really do love music.

Don't do business with them! The lady there sold me a showcase then sold it to someone else.read more

I took a 40-something-year-old family guitar to Andy for some work. There was so much to be done,…read moreand he explained everything very well and asked a fair price. It's difficult to express how hard it was to play before the work, but the change is significant. Not only did he remove an ancient pick up with a corroded battery and external knobs, but he also put in a new passive pick up and made everything look great. Now the guitar sounds great and plays so well. I'm thrilled to have it playable again!

I had a wonderful experience from start to finish. Andy is the best. Very gentle with your guitar,…read moreknows EXACTLY what he's talking about and very fair pricing for work to be done. I won't take my guitars to anyone else now.