This company was excellent in every way! They communicated very well, every step along the way, from the beginning to the end. The movers showed up exactly when they said they would. They were very careful, when entering and leaving my apartment, and while handling the piano, they worked with obvious experience and skill, and were finished in far less time than I imagined it would take. They were also very courteous and friendly. I couldn't have asked for a better experience! read more

Music Box is the absolute best! They moved an antique Steinway Grand from my house in New Westminster to Victoria. They are so organized from the moment you hire them. On the day, they arrive on time, everything is done with precision and expertise. The arrival in Victoria was the same and wowed my son who received into his home with the same organization, precision and perfection. Watching the guys work is a wonder to behold. read more

Top notch movers, careful, strong, and personable! Rob and crew expertly moved a Steinway grand across downtown Vancouver and through two elevators. From the sidelines, we breathed a huge sigh of relief once the storage locker was closed (for now). We will be hiring them again for the final move to Gabriola in the fall! read more

I have used Music Box for my piano deliveries since the mid 1980's...originally while teaching from my home and over the past 35 years while operating my large performing arts school in Steveston. The have moved dozens of pianos for me over the years, including grands up and down flights of stairs...and I have referred them to many of our students over the past 35 years. Professional, friendly and efficient! A job well done again...just TODAY!!! read more

I am so happy with the move of my friend's piano. Even the keyboard is smiling! The piano is a precious keepsake being donated from my friend's estate to South Granville Seniors Centre and Holy Trinity Anglican church, where it will provide support for enthusiastic choirs, musicians and audiences getting a new lease on life. A safe, reliable moving company was essential to fulfill all of that and Music Box Piano Movers delivered, figuratively and literally. I will use them again in the future, for sure. read more

We have had Music Box Piano Movers relocate a number of different pianos both scrounged and valuable. Every time, from the person who answered the phone to the people who actually did the move, it was done professionally, carefully and on time. We have never had a spot of damage on any piano moved by them. A 2nd generation family business in Richmond that I have frequently recommended to others. Decent people, doing a skilled job well. read more

Great job on a small move down some precarious stairs. Great communication. Way less than what some other jerk quoted. Thanks!!! read more

A job well done in a difficult piano move, of maneuvering down several stairs and a landing at the bottom, with little allowance for turning the piano. Brilliantly done with no damage to the house. Very professional and organized. Great communication skills! These guys know what they're doing! Thanks Music Box. read more

What a great experience we had with Music Box. First, received a call a day before to confirm our appointment between 8-9. The guys showed up at 8:30..perfect! I initially thought this process was going to take a while because living in a townhouse which is narrow, needing to navigate 14 steps and a tight turn is not easy. They created a plan and got it done in less than half an hour and no damage. Wow. The best part was how personable these guys were and always had smiles. Like I said...what a great experience and they made it look so easy. Would definitely recommend. read more

I'm the minister with Brentwood Presbyterian Church in Burnaby. We've worked with Music Box four times over the past year (and a couple of times before that). They have been a delight in their professionalism and graciousness. We highly recommend them for whatever your piano moving needs might be. read more

Music Box Piano Movers - Piano Box guys at work! - Movers Near Me - Richmond, British Columbia

Music Box was recommended to me The communications with the team at Music Box was great! There was never any guessing and everything was detailed clearly up front via email. Shortly before the move, the team called to make sure we were still OK to go and that everything on their end was ready. The day of the double move, the team showed up ready to go in masks without being asked. They clearly have done this before, as they came prepared with all the tools, rigs and jigs required for complex moves. One piano came in from one home, and one left my home for another. Music Box worked out the schedules so that it was seamless, painless, and very efficient for all parties. From start to finish my complex move was done within a few hours including travel time. Finally, the estimate was accurate to the penny. No surprises or extra charges there, either. I would highly recommend the team at Music Box for anyone considering moving their piano. no matter the vintage or model. read more

As my five-star experience matches the previous reviewers, Music Box Piano Movers are a proven, consistently remarkable and experienced team. First Act: they turned up right on schedule and maneuvered a large, heavy upright piano into my house along a tricky winding, narrow stone-lined pathway, then up several front steps into the front of our house. Second Act: a delicate and truly awesome ballet, flipping the piano onto its end and pirouetting the piece through a double set of angled doorways into final position. Final Act: they took the time to assist me in refitting a door and cleaning up. Altogether, real professionals who evidently enjoy the challenges of their performances. read more

Easiest move ever booked! Contacted them via email and they responded with a quote in about an hour - booked and coordinated with the other party within a day. Movers came within the hour they estimated (on both ends) and were friendly, polite and professional. Our piano was an upright and had to be moved from Richmond to North-East Vancouver, up about 10 steps with a doorway and tight turn inside. They made it look easy. They used moving blankets to make sure nothing was scratched or damaged and were very careful when placing the piano in its spot. Price was what they had quoted - very reasonable. I would highly recommend this company to anyone looking to have a piano moved. read more

When I bought a secondhand upright piano, these guys did a great job of moving it to its new home. The owner was friendly and organized, and his price was just over half of the other piano movers I called. They gave hour-long pickup and delivery windows, and were on time with my piano. Apparently most of their business is delivering pianos bought from music stores, so these folks seem to know their stuff. Plus, hiring them sure beats trying to move a piano yourself. read more

Recently used Music Box Piano Movers to move my baby grand piano. First off, the piano had no business being where it was (inside a typical vancouver townhouse). The move in was incredibly complex, but the move out was going to be even more complicated (as it involved going down stairs and two tight right angle turns). I think if I hadn't called this company, other movers might have given up on the job. It looked pretty bleak... piano might have been stuck inside forever, but they didn't give up, even after a lot of time had passed. They finally got it out and I was super relieved. So I called the right company, thank goodness! read more

This is my 3rd move with Music Box. That pretty well sums up my feelings about them. No need to shop around, priced absolutely fairly, obviously professional and fast turnaround. Google "how to move a piano" to see my video. read more

Wow, these guys were early, super efficient, and really friendly. I needed my upright piano moved from Vancouver to Burnaby. They got the job done in record time. Very happy with their service. Would recommend to anyone!! read more

Worst experience ever. I retained this company despite it being pricier than most other movers because based on their website, they seem quite professional. The company called me when arriving at the place for delivery. When I picked it up they had hung up, so I called them back immediately but no one picked up. Then I called again and left a message. Later, my assistant from my office called and said they called my workplace and were extremely angry. I called them again and they said they had been waiting for me for 15 minutes at the place of delivery. I don't blame them completely on this one but would assume that a professional company would leave me a message telling me they have arrived instead of calling my workplace and give attitude to my assistant. My mom who was to receive the piano immediately went down to meet them. It was a condo building so they were told by the resident caretaker to wait for five minutes for the elevator as someone was wrapping up with moving out. The movers threatened to leave right away. I heard over my mom's phone that they were shouting at my mom and told my mom they would leave or it would cost her much more. Even the resident caretaker came out to shout at them saying it was unreasonable for them to not expect any wait time for delivery to a condo with an elevator. Eventually, to prevent them from taking away my piano, my mom agreed to pay them more. They asked for $50 cash from my mom and she paid them around $35. They changed their attitude completely when they received the extra cash and became super friendly. Will never use this company again. read more

Everything about the process from start to finish was super easy. We called and they gave us a reasonable quote, told us they could move the piano by the end of the week and got in touch with both parties the day before the move to confirm times. On the day of the move, they came within the one hour time slot they had given each party and everything was super simple and painless. All staff were extremely friendly and helpful too. Highly recommend! read more

This is the worst piano moving company! Please go elsewhere. They damaged my $5000 digital piano while moving it, didn't cover it in the rain, were extremely rude, and the guy on the phone started blaming me for the scratches on my piano! He said that it's probably "a vacuum cleaner that caused the scratches on my piano!" What a joke of a company! I also heard from another man today, who used their services that they used their dirty dolly to move an organ across the carpet of a house, leaving behind dirt tracks all along the room. When the elderly woman told them to stop, the mover replied with "Shit happens!" I originally decided to get my piano moved with this company because of their rave reviews. But maybe things have changed since then? I am not sure, but by all means avoid this company! You will thank me later. Update: I am taking this company to court because they are not willing to compensates me for the damages they caused! read more

Delivery guys were very rude. They definitely do not know what they are doing, their price quotes were way expensive but I decided to go because they were 'specialized in moving pianos'. BS. Dumped it on the side on a tiny platform and moved it like any generic delivery guys would've done so again, not worth the extra money. I'd been all okay with the attitude from the delivery guys and the fact that it was significantly more expensive then other businesses but the piano was damaged upon inspection. This is absolutely unacceptable, please stay away from these guys if you want your piano to be safe. read more

Just had Music Box move my upright piano, and they were absolutely amazing! Im still in awe how they were able to move a 700 lb piano up a flight of stairs with ease. Service was great, price was competitive, and would highly recommend them. read more