We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

When the pandemic hit it gave me a lot more time to play my piano. The piano I had was purchased…read moremany years ago, as used and was not in such great shape. We started looking but of course it was not so easy because many places were either closed or scheduled by appointment only. However, we connected with Ron at Piano Exchange who was happy to meet us and schedule a private viewing when it was convenient for us. During our visit it was clear that Ron was very good about being Covid compliant and following all protocol. Ron met with us at the Dublin location. He was very welcoming and knowledgeable. He asked a few questions about what we were looking for and showed us around. He was patient, and I never felt pressured or hurried. There were several pianos I was interested in and one that I had fallen in love with, which is now in my home and is everything you would expect when you purchase a Yamaha. Shout out to our delivery guy who was super detail oriented and clearly had high standards. Thank you so much Ron for helping my husband surprise me!

Carson is very personable and has much knowledge in pianos since he has been in Sales/Management…read morefor many years. No high pressure but tries to find best choice for your needs and budget. He is very helpful to answer any questions! Thanks, Jeff Reber,In Tune Piano Service!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Exceptional! I had…read moresomeone break one of the pedals on my piano. Granted it was a older model so I was doubtful anyone would help. I turned to google/yelp to call around to see if anyone would assist. I called over 10 people but this location stood out! I called and the phone was answered by Andrew. Gave him the specifics of the piano and he was very knowledgable. He also confirmed that the pedal is no longer being manufactured by the company because of its age. He asked for my name and number and maybe he called a warehouse, supervisor or friend I don't know and called me back within 30 mins to re affirm my dillema. The reason for this 5 star review is the customer service. I didn't even spend a dollar in this establishment but they employed a empathetic patient employee that was able to go above and beyond to help. It's so rare in today's climate, personally I feel like everyone is rushing you off the phone and not truly listening to people's concerns. When I get a new piano I will definitely use this piano service!

I had an amazing experience purchasing our Hoffman T-128 from here. We worked closely with Mitsuko…read morewho is part of the family that runs this piano store. She was very responsive through email and text and answered all of our questions. We were recommended this place by Opus 1 and came here on a weekday to test out some pianos As we were interested in renting. Mitsuko was incredibly patient with us as we went through each piano and asked many questions. We ended up purchasing the Hoffman and are happy with this purchase and customer service. Mitsuko walked us through the whole process of financing and delivery, she was very transparent. I enjoyed my experience here!

Had nice events at this venue a few times. Owner Mitsuko and her staff were quite warm and helpful.read more

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

The best place to buy a piano! Bozkurt and his team are exceptional. We wanted to upgrade to a…read moregrand piano as my son's skills have progressed. However, purchasing a piano is more complicated than buying a car. However after going to numerous stores and comparing to Yamaha and other used models, we decided to go with a Kawai. It was new, had the silent option we wanted, and Bozkurt gave us a great price including in house tuning. He delivered on everything he promised and we love the piano. Kawai is the best bang for the buck in my opinion when comparing to similar Yamaha models. Thanks Bozkurt!

Amazing service! Just bought a new guitar from this place, was helped by Chuck. Super cool guy,…read morefunny as hell. Thanks Chuck for adjusting my new guitar and installing new strings. I will be definitely coming back for an adjustment on my other telecaster.

Genuinely a horrible store to buy anything related to instruments. They tell you something is…read moreavailable over call and tell you when you get there that it was sold out last week . This store is actually pathetic, I genuinely don't understand how this establishment is still here. Waste of time don't come here.

We haven't bought yet, I will update when we do. But we definitely will be buying from here…read more Jeff truly has a piano wonderland, and was communicative as we made an appointment with him (covid19 precautions, hooray!), and as we came to visit. He also just got his second covid19 vaccine, just before we visited, so that's another reason to shop at this piano wonderland. I know I keep saying piano wonderland, but that's really what this place is. Jeff understands the joy of playing piano, being a long time pianist himself. While my husband spent LITERALLY HOURS, trying out every single upright in the wonderland, Jeff was so patient with me (a non pianist). I learned so much from him about pianos, and also about the beautiful field of miners lettuce in his backyard. And he listened, politely, to me telling him my life story too, and I know I have a tendency to do, especially when I haven't talked to a stranger in months They've got a great rent to own program, and he's got a favored piano mover that has very reasonable rates (if you go through Jeff). My piano snob husband surprised all of us, including himself, when after trying every piano, we ended up deciding on a HUGE turn of the century (1906) Irving upright. We are concerned it might have too much sound for our small home, so we're renting it to start with. But when we do finally buy a piano, we're fairly determined that it will be from him. He sells new pianos, but he also rebuilds pianos, focusing on the health and sound of the piano. And it shows. EVERY SINGLE PIANO in that place sounds amazing. AMAZING. If you love pianos, and love the real acoustic resonant warm sound of unique pianos, come here. You also get a great piano mover without having to search for one, and a man who KNOWS his pianos. And tunes them like a dream. (He also has a 35 year old apprentice, but he wasn't there when I was).

Jeff did a really good job with a very old piano that was VERY out of tune. It was nearly a…read morehalf-tone flat, and he got it up to standard tuning without breaking any strings. (The strings themselves are almost 100 years old.) I recommend him

I was looking for a harmonium and I am glad that I found this place. Mr Happy Singh is an…read moreaccomplished tabla player and knowledgeable about the different instruments used in Hindustani Classical Music. He demonstrated the sound of different harmoniums, answered my questions and patiently waited while I played them all. I am very happy with the harmonium I purchased!

This fish hammer is beautiful. Could be used as a decoration…read more Workmanship is excellant.