When the pandemic hit it gave me a lot more time to play my piano. The piano I had was purchased…read moremany years ago, as used and was not in such great shape. We started looking but of course it was not so easy because many places were either closed or scheduled by appointment only. However, we connected with Ron at Piano Exchange who was happy to meet us and schedule a private viewing when it was convenient for us. During our visit it was clear that Ron was very good about being Covid compliant and following all protocol. Ron met with us at the Dublin location. He was very welcoming and knowledgeable. He asked a few questions about what we were looking for and showed us around. He was patient, and I never felt pressured or hurried. There were several pianos I was interested in and one that I had fallen in love with, which is now in my home and is everything you would expect when you purchase a Yamaha. Shout out to our delivery guy who was super detail oriented and clearly had high standards. Thank you so much Ron for helping my husband surprise me!

Carson is very personable and has much knowledge in pianos since he has been in Sales/Management…read morefor many years. No high pressure but tries to find best choice for your needs and budget. He is very helpful to answer any questions! Thanks, Jeff Reber,In Tune Piano Service!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Andrew was super accommodating when I inquired about purchasing a baby grand. He was also very…read morepersonable and told me about all the services they offered along with differences in the models of pianos. Allowed me to try as many as I wanted to my hearts content, and I'll definitely be back once I'm ready to make my purchase.

I had an amazing experience purchasing our Hoffman T-128 from here. We worked closely with Mitsuko…read morewho is part of the family that runs this piano store. She was very responsive through email and text and answered all of our questions. We were recommended this place by Opus 1 and came here on a weekday to test out some pianos As we were interested in renting. Mitsuko was incredibly patient with us as we went through each piano and asked many questions. We ended up purchasing the Hoffman and are happy with this purchase and customer service. Mitsuko walked us through the whole process of financing and delivery, she was very transparent. I enjoyed my experience here!

Had nice events at this venue a few times. Owner Mitsuko and her staff were quite warm and helpful.read more

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!

Genuinely a horrible store to buy anything related to instruments. They tell you something is…read moreavailable over call and tell you when you get there that it was sold out last week . This store is actually pathetic, I genuinely don't understand how this establishment is still here. Waste of time don't come here.

Amazing service! Just bought a new guitar from this place, was helped by Chuck. Super cool guy,…read morefunny as hell. Thanks Chuck for adjusting my new guitar and installing new strings. I will be definitely coming back for an adjustment on my other telecaster.

We haven't bought yet, I will update when we do. But we definitely will be buying from here…read more Jeff truly has a piano wonderland, and was communicative as we made an appointment with him (covid19 precautions, hooray!), and as we came to visit. He also just got his second covid19 vaccine, just before we visited, so that's another reason to shop at this piano wonderland. I know I keep saying piano wonderland, but that's really what this place is. Jeff understands the joy of playing piano, being a long time pianist himself. While my husband spent LITERALLY HOURS, trying out every single upright in the wonderland, Jeff was so patient with me (a non pianist). I learned so much from him about pianos, and also about the beautiful field of miners lettuce in his backyard. And he listened, politely, to me telling him my life story too, and I know I have a tendency to do, especially when I haven't talked to a stranger in months They've got a great rent to own program, and he's got a favored piano mover that has very reasonable rates (if you go through Jeff). My piano snob husband surprised all of us, including himself, when after trying every piano, we ended up deciding on a HUGE turn of the century (1906) Irving upright. We are concerned it might have too much sound for our small home, so we're renting it to start with. But when we do finally buy a piano, we're fairly determined that it will be from him. He sells new pianos, but he also rebuilds pianos, focusing on the health and sound of the piano. And it shows. EVERY SINGLE PIANO in that place sounds amazing. AMAZING. If you love pianos, and love the real acoustic resonant warm sound of unique pianos, come here. You also get a great piano mover without having to search for one, and a man who KNOWS his pianos. And tunes them like a dream. (He also has a 35 year old apprentice, but he wasn't there when I was).

Jeff did a really good job with a very old piano that was VERY out of tune. It was nearly a…read morehalf-tone flat, and he got it up to standard tuning without breaking any strings. (The strings themselves are almost 100 years old.) I recommend him